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Company | Karna |
Address | , Atlanta, Ga |
Employment type | FULL_TIME |
Salary | |
Expires | 2023-06-26 |
Posted at | 1 year ago |
Overview:
The IT Support Specialist II will provide centralized functional and technical application support via phone and web. Also, provide customer support encompassing questions/assistance with system/user access, reset/unlock passwords, access/procedural questions, application workflow, connectivity/performance issues, account verifications, training information, security operations and support escalation/referral.
Responsibilities:- Perform security functions according to SOP
- Respond to system alerts for emerging operational and security issues
- Provide technical writing for program and operational documentation
- Research moderately complex problems and questions
- Provide documentation in presentation-ready quality output using advanced word processing or desktop publishing software
- Respond with answers or interventions, provide on-site assistance
- Track and analyze requests for trends and common system problems
- Triage calls and online requests from IT systems users
- Evaluate the quality of information systems through user support data
- Strong attention to detail
- Background investigation required
- Strong system adiministration skills, including analyzing logs for errors, debugging unexpected behaviour, configuring hardware and systematically managing tools using automated tools
- Strong customer service and interpersonal skills
- Information Technology Infrastructure Library (ITIL) foundation certificate preferred
- High School or GED with 5 years of experience or Bachelor's Degree (preferred) in Computer Information Systems or Computer Science with 3 years of experience
- Working knowledge of IT Security standards (e.g., NIST 800-53, NIST 800-171, HIPPA, etc.) preferred
- Well-versed in Microsoft Office 365 products and their back-end operation
- Desire to lead and work in a team environment
- Ability to prioritize and coordinate multiple work activities in a fast-paced environment, meeting critical deadlines
- Experience in an end user based environment
- Working knowledge of Microsoft Azure preferred
- Strong analytical and problem solving skills
- Experience using, writing and editing PowerShell or other high-level languague scripts for system adiministration preferred
- Work both independently as well as in a team environment
- Five (5) years of experience in administering Windows desktops and operating systems
- Ability to communicate effectively, orally and in writing, with multiple audiences, including the ability to clearly and simply restate complex issues and to edit written materials
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