Sr Technology Analyst - Application Support

Department: Technology
Our Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
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Job Summary
The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what’s important in their lives through friendly, reliable, and low-cost air travel. The Senior Technology Analyst invests in the future of Southwest’s People by support ing Enterprise Technical Operations (ETO) . This role helps provide 24/7 l evel 2 application support for c ustomer s ervice o perations applications and contributes to s ite r eliability e ngineering efforts to lower application impact on the business and our C ustomers . They will also serve as a resource and ensure effective communication is given to key stakeholders. The Senior Technology Analyst is a self-starter who is passionate about supporting our operation a nd enj o ys working in a collaborative environment to drive the future of Southwest.
Additional details:
This role is offered as a remote workplace position, which may require travel for trainings , meetings, conferences, etc. Outside of those required visits, the majority of your working time may be spent in a remote location, away from our Corporate Campus. Please note, while this is a remote position, there is limited group of states or localities ineligible for Employees to regularly perform their work off-site. Those ineligible locations are: Alaska, Delaware, New Jersey, North Dakota, South Dakota, Vermont, West Virginia, and Wyoming.
U.S. citizenship or current authorization to work in the U.S. is required , and no current or future work authorization sponsorship available.
Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.
Responsibilities
Apply knowledge and skills of analysis, business processes, tools, domains, project methodologies, requirements definitions, and testing to solve a range of problems
Partner with other Technology Team members to provide advice or solutions within his or her area of expertise
Identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems and search for and seize opportunities to do more or to do things better
Estimate effort and value for solutions
Apply business solutions with broad level knowledge about technology platforms/architectures
Verify information and carefully review and check the accuracy of own work using dependency identification processes in technology work
Establish or follow prioritization processes to drive work, completing work with a sense of urgency
Express ideas, business or technical requirements clearly and concisely in writing using appropriate levels of summary and synthesis on a regular and consistent basis
Monitor program risks, issues, and scope, ensuring the appropriate level of priority, visibility and escalation
May perform other job duties as directed by Employee's Leaders
Knowledge, Skills and Abilities
Advanced knowledge of business analysis, process modeling and redesign
Advanced knowledge of technical environments
Advanced knowledge of software development methodologies
Skilled in excellent partnering, communication, and negotiation in working with various Teams and/or external partners
Ability to analyze large, complex, or vague Business or technical problems, articulating the problem or root cause, and translating the analysis into viable solution recommendations
Ability to work effectively in a strong Customer service/team oriented environment
Ability to research, create, and document requirements, processes, and technical specifications
Ability to manage and prioritize multiple and widely varied work streams/tasks
Ability to take on multiple assignments, whether administrative or project related, while maintaining a successful level of completion in all responsible work; able to mentor others to do the same
Ability to develop, present and effectively communicate ideas and strategies to a variety of audiences
Ability to teach and mentor others concerning technical and business subjects
Education
Required: High School Diploma or GED
Required: Bachelor's degree in Business, Engineering, Computer Science, or Information Systems or related field; or equivalent formal training
Experience
Required: Advanced-level experience, seasoned and specialized knowledge in information technology (IT) operations, programming, systems/software development or another IT related field
Licensing/Certification
N/A
Physical Abilities
Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
Ability to communicate and interact with others in the English language to meet the demands of the job
Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Other Qualifications
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be at least 18 years of age
Must be able to comply with Company attendance standards as described in established guidelines
"Pay & Benefits:
Competitive market salary from $118,600 per year to $131,800 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.
Benefits you’ll love:
Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible
dependents too)
Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per
paycheck *
Potential for annual ProfitSharing contribution toward retirement - when
Southwest profits, you profit**
Explore more Benefits you’ll love: https://careers.southwestair.com/benefits

• Pay amount does not guarantee employment for any particular period of time.

**401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits
***ProfitSharing contributions are subject to plan’s vesting schedule and are made at"
Southwest Airlines is an Equal Opportunity Employer.
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