Employee Services Associate, Hr

Make a difference in Human Resources!

An exceptional health system needs to engage top talent to achieve its mission of providing extraordinary healthcare. That requires a world-class Human Resources function, and that’s what we’re delivering. Join us and make a difference every single day in service of this outstanding work – excellence and innovation in patient care, research, and community service. We’re improving our technology, energizing interpersonal climate, facilitating change, and enabling talent. The healthcare industry is exciting! Cedars-Sinai Human Resources is pursuing outstanding service and support for a hardworking workforce passionate about those challenges, engaged in their work, and deft in their ability to adapt to the constantly evolving environment!

** This remote position is a full-time benefited limited term role anticipated to last for 1 year with the possibility to extend per operational needs. **

What will I be doing in this role?

The Employee Services Associate is responsible for responding to inquiries from employees, managers, and other customers to bring their questions and/or issues to resolution. May route/refer items needing specialized or advanced support. Deliver excellent customer service to employees at all levels of the organization and multitask to execute a variety of administrative tasks within the technical platforms utilized by the organization and/or department.

• Research and resolve employee inquiries or after an exhausted search, determine the need for advanced or escalated support and care.
• Educate inquiring employees about tools policies and processes for the organization, so that they are better informed on how to handle their inquiry more independently.
• Discern and capture an accurate and comprehensive summary, along with all transactional details related to the resolution or escalation of employee inquiries, and document in case management system and/or other applicable systems/platforms.
• Possibility of intermittent visits on campus to support with coverage as needed.
• Interface with employees at all levels of the organization and provide excellent customer service when answering inquiries, and communicating via phone, email, or case management system.
• Coordinate and provide careful redirection of work or cases to escalated support resources in the department, Human Resources, Payroll, or other areas as identified by the supervisor.

Requirements:

• One year of Human Resources experience.
• One year of experience working in a HR service center or call center is preferred.
• Two years of customer service experience in a high-volume work environment.
• High School Diploma/GED.

Working Title: Employee Services Associate, HR
Department: HR Service Center
Business Entity: Cedars-Sinai Medical Center
Job Category: Human Resources
Job Specialty: Human Resources
Position Type: Full-time
Shift Length: 8 hour shift
Shift Type: Day
Base Pay:$23.18 - $34.77