Hr Services Analyst 2 Jobs

In this role, you will be responsible for the system administration of Human Resources customer support ticketing system, Oracle Service Cloud. This is a key role in our team that will design, develop, and implement creative solutions to improve system functionality, the customer support experience, and operational excellence. You will analyze complex, confidential, and time sensitive data. You will be looking for system problem trends, and seeking opportunities for process and system improvement. You will need to collaborate across multiple business functions, as well as globally to ensure team success. Other primary responsibilities will include data analysis, training and executive presentations and updates -, project management, and customer service. You will have the opportunity to work and collaborate globally, standardizing, simplifying and automating HR operational processes and services.

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• You will partner with management and other key stakeholders to process complex, confidential, and time sensitive data
• You will contribute independently on a variety of processes, with some assistance and normally receive general instructions on routine work
• You will develop professional expertise, and apply company policies and procedures to resolve a variety of issues
• You will drive tasks to completion
• You exercise judgment within defined procedures and practices to determine appropriate action
• You will perform additional related tasks and duties as needed
• You will make recommendations, participate in UAT testing, implement systems and processimprovements
• You will work on problems of moderate scope where analysis of situations or data requires a review of a variety of factors
• You will assist others using your own expertise

• Bachelor’s degree or equivalent practical experience
• You have a high attentionto detail and the patience to pursue data anomaliesthat most of us miss
• You have excellent problem solving, critical thinking, and analytical skills
• You contribute and may lead process improvement ideas and innovation
• You believe that no jobs are too big; no problems are too complex
• You possess process improvement, training, communication and project management skills
• You volunteer – for new experiences, learning opportunities and to help others
• You are comfortable with full Microsoft office suite, HCM, and other Oracle Cloud applications
• You have 2+ years of experience working in a data intensive environment, preferably in human resources, where data entry, record auditing and report generation are primaryfunctions of your role
• You can communicate effectively – directly and succinctly – across cubicles, organizational boundaries and cultures
• You are passionate about trouble shooting data issues to identify strategic solutions
• You have strong internal client facing skills with a flexible communication style and the ability to communicate complex concepts and analytics in a structured manner

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