Director, Operations Strategic Insights

***REMOTE OPPORTUNITY***

Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda, Rocksbox, JamesAllen.com and Diamonds Direct. We are a people-first company and this core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People – and the love their actions inspire – are what drive us. We’re not only proud of the love we inspire outside our walls, we’re especially proud of the diversity, inclusion and equity we’re inspiring inside. There are dynamic career paths awaiting you – rewarding opportunities to impact the lives of others and inspire love. Join us!

The Role

You will be accountable for development of field Operational Strategic Insight tools and analysis. This includes field team focused omni-channel elements: brick and mortar + virtual selling and the bridge between them. This also covers, but is not exclusive to cross banner organizational views, views by staff role or channel, by selling tactics, as well as field outreach/clientelling. Collaborate cross-function, and closely partner with planning and labor management teams. Evolve tools and insights to further efficiency and actionability and incorporate new data from Signet and Ops innovation.

Responsibilities

• Responsible for development & administration, plus communication and delivery of regular executive level Field (Store and Virtual) KPI summations and analysis including materials needed for delivery to and support of key leadership including but not exclusive to Ops LT, SLT, Board of Director presentations, and earnings or PR related outreach
• Responsible for the hiring, coaching, training and development of their staff and managing the performance of their staff.
• Collaborate cross-functionally in the Signet ACE (Analytics Center of Excellence) Community through thought leadership, organizing training & development opportunities, and ongoing technical support
• Lead a team of analytical professionals that develop and utilize advanced data integration, interactive presentation and modeling techniques that both provide actionable strategic insights and enable supported internal customers the ability to manage their business through data driven decisions.
• Provide strategic guidance including roadmap to improve field operational reporting and analysis tools to drive sales, field operational performance, and to create efficiencies.

Requirements

• 5+ years of experience in retail analysis function and management of staff
• 10+ years of related experience, retail or omni-channel operations preferred
• Proficient in Microsoft Office including Excel, PowerPoint & Word
• Advanced knowledge of data collection and presentation tools: BI applications including Tableau, Alteryx, SAP Business Objects
• Bachelor's degree, preferred in Business, Finance or Data Analytics

Benefits & Perks

• Learning & development programs
• 401(k) matching after one year of employment
• Generous PTO + company holidays
• Merchandise discount
• Competitive healthcare, dental & vision insurance
• Much more!

The salary range for this opportunity is $116,000 - $140,000. Base pay offered may vary depending on geographic region, internal equity, job related knowledge, skills and experience, among other factors.