Director Of Business Insights, Client Experience

Position Type
Full time
Type Of Hire
Experienced (relevant combo of work and education)
Education Desired
Bachelor of Business Administration
Travel Percentage
15 - 25%

Every day, our teams innovate across the world of finance. We collaborate to work smarter, while making a difference. We believe in diversity and inclusivity, giving a voice to everyone on the team. And we celebrate our success together. If you want to make an impact in fintech, we’d like to know~ Are you FIS?
About The Team
As the Director of Business Insights, Client Experience , you will be responsible for leading a team of business analysts to help inform the strategic direction of FIS client experience transformation within the Global Client Experience (CX) organization working across the team’s more than 7,500 colleagues.
The CX organization consists of client care and support, onboarding services, client success and custom value-add services for the banking solutions line of business.  The leader in this role will support the innovation challenges of transforming CX from a cost center to a profit center by creating insights from analytics, contributing to thought leadership and defining commercialization .
Our team is on a mission to earn the loyalty of clients with one unified, reliable, and flexible experience that delivers value.
About The Role

• Brings expertise or identifies subject matter experts in support of multi-functional efforts in process improvement, data capture and analysis, infrastructure support, tool ownership and compliance with procedures, etc.
• Ensures that policies and procedures align with corporate vision.
• Plans, manages, and controls the activities of a team that provides operational support for a business segment, group, or team.
• Advises business groups by providing strategic direction to initiative prioritization, integration, and resource application.
• Selects, develops, and evaluates personnel ensuring efficient operation of the function.

What You Bring

• Bachelor’s degree in business administration, finance, computer science, or information systems or the equivalent combination of education, training, or work experience.
• Strong presentation and communication skills
• 10 + years of relevant experience supporting Business Insights and analytics in a leadership capacity
• K nowledge of financial and/or payment solutions technology including systems, applications, and banking practices

What We Offer You
At FIS, you can learn, grow, and make an impact in your career. Our benefits include~  

• Opportunities to volunteer and support charities 
• Flexible and creative work environment 
• Diverse and collaborative atmosphere  
• Competitive salary and benefits  
• Professional and personal development resources 

Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice .
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer~ In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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