Director Of Sales Operations (Dso)

Job description

The Director of Sales Operations (DSO) manages support functions essential to sales force productivity and is a critical Executive role at Atlas. These include quoting, order processing, order status feedback, planning, reporting, quota/order throughput management within SLA’s.This also includes leadership in sales process optimization, CSR job design, training, sales program implementation, collaboration with the CEO/COO in sales compensation design and administration, with recruiting and selection of CSR/Parts sales force talent.

The DSO is responsible for the overall productivity and effectiveness of the assigned CSR/Parts sales organization. Reporting to the President and COO, the DSO also works closely with Production Controller and master planning to ensure the appropriate throughput is met and keeps the customers informed on any changes.

Responsibilities

• Participate in financial reviews, from a complete quote-to-cash perspective and assist to make sure all the information is collected so we can invoice properly.
• Create weekly/monthly content for executive presentations and board reporting, on meeting SLA’s and throughput of Quotes and Orders, for both the Distribution and Fabrication sides of our business.
• Implement and train on enabling technologies, including ERP (Business Central), eShop, Front (email manager), and others to continually use efficiency software to help us scale the business, while providing great value back to our customers.
• Maintain regular check-ins with Sales Managers in the field and others who contribute to business development to determine how sales opportunities are tracking against plan and identify any problems for internal review and problem solving
• Assist with on-boarding and training new CSR/Parts sales talent
• Enhance CSR/Parts team sales productivity by enabling the team to work smarter by simplifying processes
• Track and analyze key metrics including quote pipeline growth, win/loss rates, and order rates/quotes ratio’s.
• Spot errors frequently occurring on Sales Orders and suggest ways to improve efficiency, accompanied by added training.The goal is clean orders that have all the information needed for production to complete the work within SLA’s and the highest quality standards.
• Work closely with the VP of Sales to support new Business Development opportunities and ensure quote/order processing systems will work with the potential new customer.
• Provide input into department’s goal setting process.
• Own the end-to-end process of tracking the sales operational metrics and delivering regular insights to the business; define and deliver techniques to improve the funnel performance for sales management.

Skills

• Eight to ten + years in a Managerial position with increasing responsibility
• Bachelors degree
• Ability to perform advanced computing functions
• Strong written and communication skills, both for internal and customer engagements.
• Accuracy and attention to detail
• Grow and develop talent on the team, properly manager performance reviews, train and motivate the team.Ability to guide and mentor CSR and Parts sales representatives
• ERP experience Microsoft Dynamics 365 Business Central preferred
• Aptitude for numbers and quantitative skills.Helpful to be curious by nature and to take initiative in problem solving to improve efficiency of team.
• Microsoft Office experience with Excel, Powerpoint and Word.
• Ability to multitask, and to monitor groups performance versus daily goals and make adjustments.
• Strong analytical, planning, organization, and problem-solving skills