Director Of Operations Jobs

HireLevel is seeking a leader for a Director of Operations in the fitness industry in the St. Louis, MO area! This individual will be responsible for designing and implementing initiatives that elevate our members' experience, ensuring we remain the preferred choice in our industry. The ideal candidate will possess strong leadership skills, a passion for customer service, and a deep understanding of the latest trends and best practices in member experience. the Director of Operations will be responsible for developing clearly articulated operational strategies that will lay the foundation for broader strategies and priorities for facility operations. A successful candidate for this role can build operational plans based on insights into guests, members, competitors, and broader market trends. The Director will have meaningful leadership experience such that these plans can be articulated and operationalized effectively across different company functions. We are looking for a hands-on candidate who is innovative, highly analytical, big picture thinker, proficient at influencing across organizations, and eager to drive results and have a big impact.

Lifting the St. Louis community since 1983, our client is more than just a gym that lifts weights, but also a place where everyBODY can come together to lift and support each other. They believe that “you can do what you love and have a fun time doing it, all while making a positive impact in the communities where we live and work!” Their focus is creating team of engaging and energized employees who love transforming the lives of others through fitness, and in return, employees are rewarded, recognized, and celebrated! In fact, they hold an annual Halloween costume contest/Holiday luncheons and leadership workouts ranging from obstacle courses to pickleball!

Benefits:

• Pay: $80,000-$110,000
• Many perks!
• 401K with employer matching
• Vacation, Sick, and Holiday pay
• Medical, Dental and Vision insurance

Essential Duties and Responsibilities:

• Define, articulate, and champion best-in-class operational efficiencies with the member experience top of mind, by effectively managing inventory and developing and implementing relevant operational protocols that support the Clean, Functional, and Friendly values
• Manage the day-to-day member relations, by providing in-club and online member support (ensuring timely escalations), and facilitating accurate member incident investigations/reporting
• Understand Member Experience best practices, drive for process improvements, and propose new operating methods, focusing on simplification
• Facilitate and implement helpdesk training, tracking, and reporting, to ensure our Functional commitment to members is an ongoing focus
• Develop a new employee training curriculum focused on customer service, standard operational procedures of Clean, Functional, and Friendly
• Stay current with industry trends and best practices in operational efficiencies and customer service, proactively sharing insights with Executive leadership
• Develop and implement a comprehensive strategy for enhancing the member experience by optimizing operational systems and processes
• Ensure compliance with applicable laws, regulations, and company policies relating to member privacy, data protection, and equal opportunity
• Regularly assess operational risks or dependencies within the team, report them, and make changes on the fly as needed
• Work closely with senior leadership to determine evergreen processes for incorporating the member experience team’s feedback into the day-to-day operational procedures, inventory, and merchandising management
• In partnership with Human Resources, develop and implement Safety program and ensure annual training requirements are met; Conduct root cause analysis to determine if/what corrective action steps are required post-employee or member accident; Respond to OSHA inquiries/concerns in a timely manner
• Establish and track key performance indicators (KPIs) for member experience and operational initiatives, continuously monitoring results and recommending data-driven solutions
• Develop, implement, and maintain a performance management program with the goal of supporting teammate performance and development in partnership with the HR team

Competencies and Requirements:

• Exceptional interpersonal, communication, and presentation skills
• Minimum 7 years of relevant experience, at least 3 in a retail management setting
• Strong analytical and problem-solving skills, with experience using data-driven insights to drive decision-making
• Bachelor’s Degree in relevant field
• Proficient in MS Office Suite and CRM software
• Experience overseeing operations across multiple business locations
• Proven track record of developing and implementing successful operational and customer service strategies and initiatives
• Minimum 5 years of leadership experience, managing both exempt and non-exempt employees

We are an equal opportunity employer. It is our policy to provide equal employment opportunities to all employment applicants without regard to unlawful considerations of race, religion, creed, color, national origin, sex, pregnancy, sexual orientation, gender identity, age, ancestry, physical or mental disability, genetic information, marital status, or any other protected classification protected by local, state, or federal laws.

130692