District Director Of Operations

General Function / Summary:

The District Director of Operations (DDO) is accountable for the daily operations and achieving key performance indicators (KPIs) for multiple locations within their assigned district. This role is also responsible for building a high performing team, through the recruitment, selection, onboarding, development, and retention of store associates within their assigned district. 

Essential Duties

• Other duties as assigned.
• Engage with corporate business partners.
• Maintain accountability for sales, profitability, and debt management for the district.
• Execute marketing strategies aligned with region and/or Company strategies.
• Ensure excellent service and high levels of customer satisfaction within the district.
• Execute people leader duties, such as timecard approvals, performance management, timely completion of required training, ensure team metrics and associate career growth objectives are met.
• Interact with Regional Operations Manager (ROM) on store performance, sales, marketing, operations, staffing, etc.
• Lead implementation of new products and services.
• Perform monthly store visits and audits to include a complete and thorough review of each location within the district to ensure operational, legal, and compliance processes and procedures are being followed.
• Monitor store performance progress against established goals.

Minimum Education And Experience Required

• High school diploma, GED, or equivalent experience
• Proficient in Microsoft Office programs
• Prior management of business operations in a multi-unit environment
• Ability and willingness to consistently live and embrace our core values of accountable, inclusive, transparent, and focused
• Must have own personal reliable transportation in compliance with published policy and procedure; must maintain a valid Driver’s License and valid Automobile Insurance while employed by the company 
• Excellent time management, organizational skills, written and verbal communication, problem solving, reasoning, and analytical skills

Physical Demands

• Extended viewing of computer screens and typing 
• Retail/Office environment 
• Must be able to lift up to 50 pounds, with or without reasonable accommodations 
• Long periods of sitting or driving 

Travel

• Must be able to travel to all stores within the assigned district and to other districts within the region
• May be asked to travel to other locations
• Up to 50% travel with overnights expected

Supervisory Functions: Yes

All the above duties and responsibilities are essential job functions. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This position description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Associates may be required to perform these and any other job-related instructions as requested by their manager, subject to reasonable accommodation. Nothing in this document alters the at-will nature of employment with CNG Holdings, Inc and its subsidiaries.