Director Of Sales & Marketing

Organization- Dream Downtown

Summary

At Dream hotels, we believe in helping guests unlock the unexpected and engaging experiences each destination has to offer. Our guests are curious and creative, cosmopolitan, culture seekers that appreciate sophisticated, timeless service. We provide original, chic, and memorable service and experiences that inspire guests to unlock the destination. We’re looking for curious, creative, and well-informed people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create unexpected experiences, we invite you to explore career opportunities with us.

Job Summary

Functions as the leader the segmented sales effort (e.g., group, transient, association, corporate, etc.) and is responsible for implementing the segment sales strategy and achieving revenue goals for the hotel. Leads and manages all day-to-day activities related to the sales functions for the hotel with a focus on building long-term, value-based customer relationships that enable the achievement of property sales objectives. Achieves personal booking goals and makes recommendations on booking goals of direct reports.

CORE WORK ACTIVITIES

Developing & Executing Sales Strategies

• Assists with the development and implementation of promotions, both internal and external.
• Works with the management team to create and implement a sales plan addressing revenue, customers, and the market for the segment led by the DOSM.
• Develops, implements, and sustains aggressive solicitation programs focused on increasing business.

Maximizing Revenue

• Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals).
• Recommends booking goals for sales team members for properties within region.

Managing Sales Activities

• Monitors all day-to-day activities of direct reports.
• Participates in sales calls with members of the sales team to acquire new business and/or close on business.
• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

Analyzing & Reporting on Sales and Financial Data

• Executes and supports the company’s customer service standards.
• Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.
• Assists Revenue Management with completing accurate monthly projections.
• Gains understanding of each property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
• Develops, implements, and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
• Interacts with guests to obtain feedback on product quality and service levels.
• Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO managers and customers.
• Meets with guests during pre- and post-meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction.
• Reviews sales and catering guest satisfaction results to identify areas of improvement.
• Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.
• Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.
• Develops and manages relationships with key stakeholders, both internal and external.
• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
• Observes service behaviors of employees and provides feedback to individuals and/or managers.
• Empowers employees to provide excellent customer service.
• Utilizes all available on the job training tools for employees.
• Works collaboratively with on property sales channels to ensure the property needs are being achieved and the sales efforts are complementary with regards to the needs set forth by the GM and ownership.
• Analyzes market information by using sales systems and implements strategy to achieve financial room goals for each property.
• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.

Ensuring Exceptional Customer Service

Building Successful Relationships

Managing and Conducting Human Resource Activities as it pertains to sales

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

This is not your typical career opportunity. This is the Hyatt Touch.

Salary Range:

$175, 000- $200,000

Qualifications

• With opening hotels, previous hotel pre-opening experience preferred.
• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 5 years’ sales leadership experience in the sales and marketing or related professional area.
• Service oriented style with professional presentations skills
• OR
• Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line.
• Results driven, energetic, and focused.
• 4-year bachelor’s degree in business administration, Marketing, Hotel and Restaurant Management, or related major; 3 years’ sales leadership experience in the sales and marketing or related professional area.
• Demonstrated history of success
• Must be proficient in Microsoft Suites.
• Clear concise written and verbal communication skills in English
• Hotel/Hospitality degree an asset