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Director, Operations - Global Payroll
Company | Paylocity |
Address | United States |
Employment type | FULL_TIME |
Salary | |
Category | Software Development |
Expires | 2023-07-27 |
Posted at | 10 months ago |
Job Type
- Improve customer service and satisfaction through policy, procedural changes, and prioritizing product development needs.
- Establish quantitative and qualitative metrics (KPI’s), guidelines, and standards by which the global payroll business unit’s efficiency and effectiveness can be evaluated; identifies opportunities for improvement.
- Oversee Implementation, Service and Support, and GL teams, ensuring each is reaching their goals
- Responsible for capturing data and working with our product development teams to improve Web Globe needed to support our customers, allow for positive and efficient implementation experiences, and drive additional opportunities.
- Partner with International Partnership team to develop best operational practices to work with in-country partners worldwide and identify opportunities for improvements.
- Communicate and explain new directives, policies, or procedures to managers; for major changes, meets with entire operations staff to explain changes, answer questions, and maintain morale.
- Responsible for defining the vision and developing goals for Global Payroll Operations teams
- Perform other related duties as assigned.
- Manage, develop, plan, and guide the strategic activities of the Operations teams to achieve accepted goals and meet SLAs with customers and in-country partners.
- Travel: up to 40%
- Project a positive image of the organization to employees, customers, and partners.
- Lead coordination and integration of efforts among operations, technology and integration with Paylocity’s customer service to produce smoother workflow and effective business processes.
- Responsible for career planning and employee development of all operations team.
- Proven track record of managing above and across an organization.
- Strong recruiting/workforce building skills.
- Experience with Salesforce CRM a plus.
- Ability to forge positive relationships across an organization.
- Skilled networking and building relationships.
- Strong escalation/customer service skills.
- Superior verbal and written communication and interpersonal skills.
- Metrics focused management experience.
- Excellent organizational skills and attention to detail.
- Proven personnel management skills.
- Extremely proficient in Microsoft Office Suite or related software.
- Excellent analytical, decision-making, and problem-solving skills.
- Experience working alongside and collaborating with software development teams
- Experience collecting data and driving development priorities using a data focused approach is a plus
- Experience developing, implementing, and managing control/auditing processes via a recognized process improvement methodology, (such as Lean Six Sigma), is a plus
- 3+ years of experience in recruiting, hiring, and scaling teams
- 5+ years of leading leaders and change management
- Bachelor's degree in Business, Accounting, or related field; MBA a plus
- Demonstrated ability to effectively plan and meet deadlines
- 5+ years leading Global Payroll & HR Operations is required
- Experience developing and driving adoption of cross departmental processes preferred
- Operational management experience in a growing environment; developing and implementing scalable processes
-
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