Technical Support Analyst Jobs

Required Skills: .

Experience must include JAVA, Spring Framework, Spring Boot, Spring Security, Splunk, AWS services (including S3, ECS, CloudWatch, Parameter Store, Autora, Dynamo DB, API Gateway), Cucumber, Docker, and Jenkins.

Responsibilities

• Improve operational quality results by studying, evaluating, and recommending moderately complex process re-designs and lead implementation efforts.
• Will be part of a team that supports applications 24/7/365 days. Should be flexible in working on call shifts
• Skilled in cloud technologies and cloud computing
• Leverage DevOps tool stack to build, inspect, deploy, test, and promote new or updated features.
• Experience in the process of analyzing data to identify trends or relationships to inform conclusions about the data
• Programming skills including coding, debugging, and using relevant programming languages
• Communication skills including communicating in writing or verbally, copywriting, planning and distributing communication, etc.
• Ability to transform business processes using BPA, RPA, or other technology-enabled automation
• Operational Excellence skills including improving and overseeing operations
• Business Resilience skills including managing crisis events, assessing business impact, and planning and managing business continuity
• Experience determining causes of operating errors and taking corrective action
• Create or update documentation in support of development efforts. Documents may include detailed specifications, implementation guides, architecture diagrams or design documents.
• Skilled in recovering failed systems and/or servers, including recovery software, failover clusters, and replication