Remote Energy Efficient Customer Support Specialist - Anywhere In Us

Location:

Remote - Tennessee

Remote - Michigan

Remote - Massachusetts

Remote - Maine

Remote - Louisiana

Remote - Kentucky

Remote - Kansas

Remote - Iowa

Remote - Indiana

Remote - Illinois

Remote - Idaho

Remote - Georgia

Remote - Florida

Remote - Delaware

Remote - Connecticut

Remote - Virginia

Remote - Utah

Remote - Texas

Remote - South Dakota

Remote - South Carolina

Remote - Rhode Island

Remote - Pennsylvania

Remote - Oregon

Remote - Arkansas

Remote - Arizona

Remote - Alabama

Remote - Wyoming

Remote - Wisconsin

Remote - West Virginia

Remote - Oklahoma

Remote - Ohio

Remote - North Dakota

Remote - North Carolina

Remote - New Mexico

Remote - New Hampshire

Remote - Nevada

Remote - Nebraska

Remote - Montana

Remote - Missouri

Remote - Mississippi

Remote - Minnesota

Summary

At The Hiring Company, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive.

Additionally, you will enjoy:

• Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours

• 401(k) with company match

• Paid vacation, sick, personal and parental leave time

• Paid Volunteer Time: giving back to our communities is important to us

• Employee Recognition Program – convert your recognition points into gift cards

• Employee Assistance Program – offers benefits to help you manage daily responsibilities

• Access to on-demand training courses to advance further in your career

This position is remote and can be located anywhere in the US.

We are looking for a talented individual…

To join our team as an Energy Efficiency Support Specialist! This isn’t your typical call center job - we are an inbound contact center helping utility customers save money, make their homes more energy efficient and help our climate improve through change!

How we’re different…

• Each customer interaction focuses around energy efficiency
• Some programs utilize chat/email interactions with customers
• Personal performance data and progress accessible in real time
• Wide range of support scripts – verbatim, talking points, or simple usage guides
• Each call can be a different utility customer and require a different type of service
• You will support multiple programs using multiple platforms, providing a range of services, including customer service, visit scheduling, customer enrollment, program offering education, tech support, online support, and/or status updates

What you can apply Day 1…

• Appreciation for goals and performance metrics
• Comfort with a committed schedule with set lunches and breaks
• Supporting customers and tech inquires
• Experience handling inbound or outbound voice calls
• Expertly navigating a script

Exciting candidates have…

• Minimum of 6 months of previous experience within a customer-facing environment required; Call Center experience in an inbound/outbound sales environment preferred
• Sales-oriented with a focus on customer service satisfaction
• Ability to type 35+ WPM
• High School Diploma or GED (required)
• No attendance or punctuality concerns
• “How can I help you?” attitude
• Ability to thrive in an intensive environment, balancing customer support while navigating multiple platforms simultaneously

Remote Work Requirements:

• Home Internet requirements:
• Ability to hardwire internet, plug directly into router
• Google: ‘free speed test’ if you are unsure
• Two power connections
• Internet speed that meets our minimum standard:
• You are scheduled to be on the phone throughout the entirety of your shift – no flexibility to answer the door or be on-call care for others during scheduled work hours
• Environment:
• 10 Mbps upload / 20 Mbps download / 99% latency
• Dedicated home office space, free of personal disruptions
• We provide a laptop, software, and all necessary equipment

Compensation:

$16 / hour + $65 / month internet stipend

Additional

Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position. Accommodations are available for unvaccinated candidates.