Customer Support Representative Jobs

Duration: 2-3month contract with possibilities of extensions/permanent conversation

Shift: 7am-7pm CST (weekend hours may be required as well)

Must Haves:

• Windows 10 experience
• Comfortable in a fast-paced/high volume environment
• 1-year Call center customer service experience (high volume environment) or hospitality/retail customer service experience
• Computer-literate – able to manage multiple monitors & able to pick up new systems (ability to demonstrate that they have learned/mastered learning multiple systems)
• Minimum internet speeds: 25 MB download speed and 3 MB upload speed (as measured by speedtest.org)
• Microsoft office experience

Plusses:

Employee benefits/provider services experience, healthcare, insurance

COBRA/Retiree processing experience

Day to day:

The Benefits Support Advocate (Health Concierge) is directly responsible for helping meet and exceed client expectations by supporting our clients and their employees with our best-in-class HR software and services. As a Health Concierge you will answer incoming calls and chats from customers about their employer’s benefits plans, including Educate and advise callers on their benefits, the system, and all related processes, Process enrollment related transactions and take ownership of issues through resolution, Research customer requests and follow up with customers as needed and troubleshooting issues. In addition, you will document information into a client system to track customer interactions and solutions.