Customer Support/Success Specialist

Note: We are seeking candidates in any time zone, open to working 10AM-7PM EST (hours include a lunch break/additional breaks). Do not apply if you are not open to these hours.

About CoverTree

CoverTree is an insurtech MGA focused on revolutionizing insurance for Middle America. We use AI to price, underwrite, and distribute manufactured home insurance (modular, tiny, ADU). We are the first fully digital insurance solution for 24 million Americans and a booming Manufactured Housing market. CoverTree is expanding into adjacent specialty markets to become THE specialty insurtech company focused on protecting middle America.

About The Role

This is an incredibly exciting time to join CoverTree! Our team is tackling the specialty P&C insurance space and we're looking for a Customer Support/Success Specialist who is interested in shaping the future of manufactured home insurance for Middle America. In this role, you will be an advocate for the customer. You will execute our support processes and service customers after they’ve purchased a policy. Your feedback surrounding day-to-day operations will be valuable as we grow and improve the customer journey.

Note: this role requires occasional travel to our home office in Detroit

Duties & Responsibilities

• Assist partner agents in resolving technical and business-related issues
• Follow up with inspection findings and initiate policy cancellations when necessary
• Assist customers with policy changes and sending of policy documents
• Make outbound follow-up calls to customers in response to questions or issues that arise
• Provide customer feedback to leadership to improve the customer experience
• Encourage customers to provide feedback regarding their experience with our business
• Provide advanced technical and product information in response to customer questions and/or problems
• Assist customers with payments and contact customers who are in grace period

Qualifications & Skills

• Strong communication skills over phone, email and text message
• Excellent communication and project management skills
• Property and Casualty license a plus, but not required
• Consistent track record of meeting and exceeding goals
• Ability to work in a high-pace and changing environment
• Self-starter mentality with a drive to make an impact each day
• Ability to provide helpful feedback to internal teams

Everyone is welcome at CoverTree. We are an equal opportunity employer who values diversity and inclusion and look for applicants who understand, embrace and thrive in a multicultural world. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.