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Customer Technical Support Specialist Jobs

Technical Customer Support Specialist - Remote | Wfh
By Get It Recruit - Healthcare At Raleigh, NC, United States

Are you passionate about making a meaningful impact on customers' lives? Do you enjoy problem-solving and working with cutting-edge technology? If so, we have an incredible opportunity for you! ...

Technical Customer Support Specialist [Healthcare]
By Braid Health At San Francisco Bay Area, United States
Diligent, detail-oriented, methodical, practical, analytical with good project management skills.
Partner with our customers to effectively and expediently resolve questions and ensure the customer’s full satisfaction with their experience.
Collaborate with internal teams to identify opportunities and continuously improve the customer experience with Braid including participation in ad-hoc projects.
Bachelor’s degree required with at least 2 years of customer support experience, or equivalent work experience with an imaging services provider
Strong written and verbal communication skills
Strong interpersonal and customer service skills
Customer Technical Support Jobs
By Vertisystem At Pittsburgh, PA, United States
• Technical aptitude. Knowledge in computer hardware and software applications along with experience using the Internet.
• Experience or education in working with individuals from diverse cultures preferred.
Work location is hybrid; encouraged to work 2-3 days in the office and 2-3 days from home.
• Minimum of 1-year work experience preferred.
• Superior communication and telephone skills.
• Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others.
Technical Support And Customer Experience Specialist
By Avantree At San Francisco Bay Area, United States
Proven experience in a customer support role in the consumer electronics industry.
Excellent problem-solving skills to handle technical questions.
Exceptional written communication skills to create FAQs and user manuals.
Innate people skills and patience to help our senior and hearing-impaired customers.
Capability to work in a fast-paced environment and manage multiple tasks.
Good interpersonal skills to collaborate with the marketing team and HQ.
Technical Support Specialist - It - Customer Service - Indefinite Term Contract - Remote
By Filta. At Colorado, United States

With a very innovative idea for the US market (and the only one with this product), this company is the market leader in calendar integration for 2023 and allows families to organise their agendas all ...

Customer Technical Support Jobs
By TrueLook Construction Cameras At United States
• Deliver an exceptional customer experience with proactive communication
• 1-2 years’ experience in Customer Service/Support roles, preferably at a SaaS organization
• Strong phone and writing skills are a must
Passion, integrity, and innovation are what drive us. Are you ready to join our team?
• Responsible for providing unparalleled customer service for all past, current, and prospective customers
• Customer satisfaction will be your single most important goal in this role
Customer Technical Support Jobs
By Fiverr At Orlando, FL, United States
Familiarity with ticketing systems and customer relationship management (CRM) tools.
Experience using Zendesk and Intercom softwares, and other remote support tools.
Collaborate with different teams in the company, such as Customer Success, Product, R&D, and Finance.
Guide customers through troubleshooting steps, offering clear and concise instructions.
Understand the product and stay up-to-date with product knowledge to provide accurate and relevant technical information to customers.
Contribute to the development and improvement of technical support processes and knowledge base articles.
Technical Customer Support Jobs
By Grover Gaming At Greenville, NC, United States
Experience with SQL Database language and/or Relational Database Management Systems (RDBMS)
Provide phone support and remotely dial into location servers and devices to provide support for our products.
Excellent oral and written communication skills
Experience with Windows 7-10 & Linux
1 year experience in Customer Service/Technical Support role
1 year of experience with computer operations including networking, hardware and software.
Part-Time Technical Customer Support Specialist
By Datapeople At Washington, DC, United States
Project manage customers technical integrations and SSO setup
Manage triage and closure of tickets needing attention/fixes from other teams (e.g., engineering)
2+ years of SaaS customer-facing support experience
Experience with Applicant Tracking Systems/HR Tech
Experience writing technical product documentation and videos
Experience documenting and conducting product QA
Customer Technical Support Specialist
By Darwin Global Llc At , , Fl
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Knowledge of and experience using PC workstations and Microsoft Windows and Office Professional, web browsers, and Adobe Acrobat Reader.
Creates, manages, and tracks multiple configurations of Smart Horizons online curricula in the NexPort learning management system.
Uploads and manages Smart Horizons user subscriptions, enrollments, and records in NexPort learning management system.
Creates, unlocks, and resets administrative accounts for Smart Horizons products in the NexPort learning management system.
Language Skills and Abilities, Other Than American English
Customer Support Specialist (Operations & Technical Support)
By PROLIM Corporation At California, United States
● 2+ years of experience in operations, customer support, technical support, or account/partner management
● Provide our partners with a delightful, high touch and effective support experience
● Operationalize processes to improve partner experience
● Help build and maintain a central knowledge base
● Experience using Excel and/or basic data & insights tools
● Strong written and verbal communication skills
Technical Customer Support Specialist – East Coast Time Zone
By Knowledge Pillars At United States
·Maintain a comprehensive and detailed understanding of our certification offerings to provide accurate solutions.
·Participate in certification development meetings to provide insights from the customer's perspective.
·A minimum of 2-3 years of experience in a customer support role in a technical environment.
·Proficient knowledge of JSON and MongoDB.
·Strong problem-solving skills with a knack for troubleshooting technical issues.
·Exceptional communication skills with the ability to explain complex technical concepts in a clear and concise manner.
Technical Customer Support Specialist
By ABB At , Plano, Tx
Tracks regular target performance with Technical Manager and provides results to management
Ensures a positive customer experience throughout the entire process
Prepares and analyzes regular statistics with Technical Manager using available tools and collecting relevant information
We offer a hybrid work schedule, with business approval
Strong verbal and written communication skills
Coordinates resolution with After Market Life Cycle Sales Service and/or Spare Parts teams
Customer Support/Technical Support Specialist
By Global Talent Resources Corp At Bedford, OH, United States
3-10 years of experience in a manufacturing or service machinery/appliances/ electrical systems type of role.
This role will work directly with customers on increasing their trust and confidence in the product lines.
Travel: Approx 20% for troubleshooting/system installs, etc.
Installation and training: Occasional installation of equipment, training operators, trouble shooting techniques, etc.
Must be able to communicate effectively, as this person will be a point of contact for customers.
Degree is preferred, but not required.
Customer Support, Technical Support Specialist
By Pop-Up Talent At United States
Personalize each customer experience. You will tailor responses to each customer, situation, and question to ensure a personal and pleasant experience.
Competitive medical, dental, vision, and 401K benefits.
You understand basics of version control systems and can use proxy tools to troubleshoot server-client communication.
Under-promise and over-deliver. You will set clear and appropriate expectations to provide consistent and remarkable customer delight.
Paid time off & holidays.
Fun, get-things-done work environment. A culture that values working hard so we can play hard.
Manager, Technical Customer Support
By Craneware At , Remote
Bachelor’s degree in Computer Science, Business Management, or equivalent combination of related experience.
3+ years technical support, customer support, account management or related communications experience.
Developing standard practices for handling common customer issues and experiences by analysis and feedback from the Support team.
3+ years SQL scripting, database design, or development experience.
Strong Problem-solving skills, resourcefulness, and assessment skills.
Experience with customer support activities with sensitivity to customer needs and expectations
Technical Customer Support, Contract
By iconectiv, LLC. At , Remote
Maintaining an understanding of the Registered Caller product and the requirements of each
Obtaining knowledge of the Registered Caller customer base
Minimum 3 years of customer service experience is desired
Excellent verbal and written communication skills
Experience with Service Now ticketing systems would be a plus
Remote within Eastern/Central time zones
Remote Customer Technical Support Specialist ($18.00 - $21.00 / Hour)
By Talentify.io At United States
Uses knowledge to propose recommended improvements to customer related processes and materials.
Confirms completion of required training plan before assuming job responsibilities.
Ensures work is performed in compliance with company policies including Privacy/HIPAA and other regulatory, legal, and safety requirements.
Clear verbal and written communication skills to impart product information over the telephone, chat and email to patients/health care support.
Skilled at presenting technical information in a clear, concise manner to all levels within the department.
Skilled at contributing on a consistent basis to team initiatives in a thorough and timely manner.
Technical Customer Support Specialist (Remote)
By Philips At , Minneapolis, 55407, Mn
2+ years of technical customer support experience
2+ years proven experience in building and enhancing customer relationships
Strong knowledge of Microsoft Office products: Outlook, Word and Excel
Demonstrated strong organizational, analytical, and decision-making skills
Strong communications (written and verbal) skills
Highly developed interpersonal skills and telephone skills are required
Customer Technical Support Specialist I
By STERIS At Las Vegas, NV, United States
Remote access PCs or servers as needed
Remotely install proprietary software on Customer servers
Experience in MS SQL Server or databases.
Experience with the configuration of personal and laptop computers, printers, and various other hardware and software required.
Excellent written and verbal communication skills, customer service skills, troubleshooting and problem solving skills.
This position is remote and can be located anywhere in the US.

Are you looking for an exciting opportunity to provide technical support to customers? We are looking for a Customer Technical Support Specialist to join our team! You will be responsible for troubleshooting customer issues, providing technical advice, and helping customers get the most out of our products. If you have a passion for technology and customer service, this is the perfect job for you!

Overview Customer Technical Support Specialists provide technical support to customers who are having problems with their products or services. They troubleshoot and resolve customer issues, provide technical advice, and help customers understand how to use their products or services. Detailed Job Description Customer Technical Support Specialists are responsible for providing technical support to customers who are having problems with their products or services. They troubleshoot and resolve customer issues, provide technical advice, and help customers understand how to use their products or services. They may also provide customer service, answer customer inquiries, and provide product information. Job Skills Required
• Excellent customer service skills
• Strong problem-solving and troubleshooting skills
• Knowledge of computer hardware and software
• Ability to explain technical concepts in a clear and understandable manner
• Ability to work independently and as part of a team
• Ability to multitask and prioritize tasks
• Knowledge of customer service principles and practices
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• Previous experience in customer service or technical support
• Knowledge of customer service principles and practices
• Knowledge of computer hardware and software
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of computer hardware and software
• Knowledge of troubleshooting and problem-solving techniques
• Knowledge of customer service software and tools
Job Experience
• Previous experience in customer service or technical support
• Previous experience in a customer-facing role
• Previous experience in a technical support role
Job Responsibilities
• Troubleshoot and resolve customer issues
• Provide technical advice and assistance
• Help customers understand how to use their products or services
• Answer customer inquiries and provide product information
• Provide customer service
• Monitor customer service software and tools
• Document customer interactions and solutions