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Technical Customer Support Representative Jobs

Technical Customer Support Representative (Remote)
By Sylvan Learning At ,
Additional duties and responsibilities are required to meet Sylvan’s changing business requirements and commitment to continuous improvement.
Ability to provide a positive customer experience with outstanding customer service skills
Experience working on a remote team
Flexible work environment with ability to work remotely from home; and
2+ years of experience working in the Customer Service/Contact Center industry
1+ years technical experience working with computer systems and technology
Customer Technical Support Representative
By LaunchPointPEO At Honolulu, HI, United States
Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
Responsible for account management (password reset, account maintenance)
Implement Virtual Desktop infrastructure allowing virtual desktop management
1-3+ years of proven experience in a heavy customer focus position involving and technical knowledge and services
Provide Remote Support, Desktop Support and Field Technician Support.
Monitor, manage and secure employees’ mobile device
Customer Technical Support Representative
By LaunchPointPEO At Alameda, CA, United States
Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
Responsible for account management (password reset, account maintenance)
Implement Virtual Desktop infrastructure allowing virtual desktop management
1-3+ years of proven experience in a heavy customer focus position involving and technical knowledge and services
Provide Remote Support, Desktop Support and Field Technician Support.
Monitor, manage and secure employees’ mobile device
Customer Technical Support Representative
By LaunchPointPEO At Washington, DC, United States
Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
Responsible for account management (password reset, account maintenance)
Implement Virtual Desktop infrastructure allowing virtual desktop management
1-3+ years of proven experience in a heavy customer focus position involving and technical knowledge and services
Provide Remote Support, Desktop Support and Field Technician Support.
Monitor, manage and secure employees’ mobile device
Technical Support Representative Jobs
By VIVOTEK USA At San Jose, CA, United States
Stay updated with the latest technological developments and product knowledge to offer comprehensive support.
Assist in creating and maintaining knowledge base articles and technical documentation.
Provide remote training and guidance to customers on using software and hardware products.
Bachelor’s degree in Computer Science or related field, or equivalent experience
Basic knowledge of operating systems, such as Windows, macOS, or Linux (Linux Cert preferred)
Proven work experience as a Technical Support Technician or similar role
Technical Support Representative - (Home-Based)
By IQVIA At , Remote $25 an hour
Extensive knowledge and practical experience of Windows operating systems including Windows 98/NT/2000/XP/Vista/7, MS Office applications, and internet browsers
Manage and respond to customer inquiries concerning operation and configuration of the Optos Panoramic200™.
Remotely install/troubleshoot software and upgrades, data base repair, and remove of software viruses.
1+ year of Technical Support experience required
Previous experience working in a customer care environment
PC hardware and configuration skills
It - Customer Technical Support Representative
By InfiCare Staffing At United States

Request ID: 36470-1 Duration: 1+ yr. Location work will be performed: Remote Job Title: IT - Customer Technical Support Representative Public Trust/ Eligibility Required. Job Description ...

It Technical Support Representative
By Becklar At Rexburg, ID, United States
Stay up-to-date with emerging technologies and industry trends to enhance technical skills and knowledge.
Knowledge of basic computer hardware and software, including servers, desktop, laptop, firewalls, routers, switches, AP’s, telephony, printers, and cabling strongly preferred
Experience with Microsoft operating systems and Office Suite required
Prior ITIL Foundation experience is beneficial
Must be able to interface directly with users with a wide variety of technical skills in a professional manner
Free mental health assistance for all employees
Customer Technical Support Representative - Part Time
By zyBooks: A Wiley Brand At California, United States
Deep product knowledge, enough to be able to answer questions.
Knowledge of basics of C, C++, Python, Java, MATLAB, Assembly.
Helping students with accounts and subscriptions.
Helping instructors with course setup.
Responding promptly and professionally to customer inquiries to ensure customer satisfaction.
Acknowledging and resolving customer complaints.
Technical Support Representative Jobs
By KnowledgeLake At Greater St. Louis, United States
Ability to provide general post-sales product information.
Collect relevant technical problem identification information.
Provide basic Support on the standard protocols and features.
40 hours a week with schedules including the following depending on need.
Monitor the ticket system for new customer entered requests
Configuration and Technical Questions about our products.
Technical Customer Support Representative
By RemoteLock At Denver Metropolitan Area, United States
● Working directly with customers purchasing hardware and software online to ensure an excellent customer service experience
● Minimum of 2 years customer support experience, ideally with IoT (Internet of things) products
● Excellent Communication Skills (email and phone) with strong empathy and patience.
● Ability to multitask, prioritize, and manage time effectively
● Working knowledge of customer service software, ticketing systems, databases and tools (Salesforce and NetSuite are pluses)
● Wi-Fi network knowledge a plus
Urgent Hiring :: It - Customer Technical Support Representative 4 :: Onsite Role
By InfiCare Staffing At Raleigh, NC, United States
Support various Tier 1 platforms as directed by management/team lead(s).
Live Chat and/or any Customer Relationship Management (CRM) software tools.
Candidates must have Microsoft Office product knowledge and trouble shooting skills, to include:
Ensure that end-user problems are resolved within Service Level Agreement (SLA) parameters set by managers/team leads.
May hold entry level certification(s) in field of work.
Possesses the ability to successfully manage and prioritize concurrent task, i.e., handling three chat sessions at one time.
Technical Support Representative Ii
By Rheem Manufacturing At Montgomery, AL, United States
Meets basic required skills, knowledge, and abilities of Technical Support Rep I
Basic Computer Data Entry Skills (Will be Assessed)
High school diploma or general education degree (GED)
Completed Career Path Development process for a Technical Support Rep II, or equivalent experience
Field experience servicing either electric or gas appliances--water heaters
Customer service related experience in a call center providing technical support
Technical Customer Support Jobs
By Grover Gaming At Greenville, NC, United States
Experience with SQL Database language and/or Relational Database Management Systems (RDBMS)
Provide phone support and remotely dial into location servers and devices to provide support for our products.
Excellent oral and written communication skills
Experience with Windows 7-10 & Linux
1 year experience in Customer Service/Technical Support role
1 year of experience with computer operations including networking, hardware and software.
Customer Support Representative Jobs
By Crowded At Florida, United States
Strong organizational and project management skills with the ability to prioritize and meet deadlines.
Excellent interpersonal and communication skills with the ability to collaborate effectively with cross-functional teams.
Bachelor's degree in a relevant field is preferred. Relevant fields might include; business, finance, information technology, accounting or computer science.
Generous base salary commensurate with experience
Must - Central or Eastern Time
Strong preference for - South Florida Metropolitan Area
Customer Support Representative Jobs
By Compunnel Inc. At San Francisco, CA, United States
Employ de-escalation tactics and call management techniques to handle upset customers and transform their experience into a positive one.
Provide Tier 1 support for merchants, customers, partners, and internal post-sales escalations, ensuring exceptional service experience and timely resolution of issues.
Manage ticket queue via email and text message, investigating and resolving complex technical troubleshooting cases to diagnose and remediate failure points.
Address merchant issues with empathy and urgency, striving to enhance their experience and promote success.
Maintain a high level of product knowledge and stay updated on new features and updates.
Troubleshoot a wide range of issues related to menu settings, customer UI configurations, ticket printing and routing, and reporting reconciliation.
Customer Support Representative Jobs
By Yield Solutions Group At Englewood, CO, United States
Handle all other duties as assigned by management.
Active listening and learning skills
Financial Services or Insurance experience is a plus
Outgoing customer services/sales experience is a plus
Outbound Call Center Sales experience is a plus
Ability to quickly absorb product knowledge and sales processes
Technical Support Representative Jobs
By ContactUs Communications At Grindstone, PA, United States
Processes all phone call utilizing the required data entry standards, screening, and troubleshooting instructions, and transfer protocols
Meets Quality Assurance requirements and other key performance metrics
6 months minimum technical support or field-related experience with service/support
Previous experience with order processing systems, databases, or tracking programs
Excellent interpersonal, written, and oral communication skills
Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
Customer Technical Support Representative
By Peraton At United States
Requires High School Diploma, plus some advanced training in IT. 2 to 4 years Call Center of experience.
Certifications in IT a plus, but not required - for example SEC +; COMP TIA A+; CompTIA Network+
Provides and assists in troubleshooting User PC/IT issues
Using ServiceNow creates tickets into Peraton's database for EU's issues
Customer Support Representative Jobs
By Green Seed Technologies At Orem, UT, United States

CLIENT SUCCESS MANAGER Get on the ground floor with a permanent remote position at Storyy! We are looking for a Client Success Manager who will be responsible for client relationships.Your primary ...

Are you looking for a job that allows you to use your technical skills to help customers? We are looking for a Technical Customer Support Representative to join our team and provide excellent customer service. You will be responsible for troubleshooting customer issues, providing technical support, and helping customers find solutions to their problems. If you have a passion for technology and helping people, this is the job for you!

Overview A Technical Customer Support Representative is responsible for providing technical assistance to customers who have questions or issues with their products or services. They are the first point of contact for customers and must be able to troubleshoot and resolve customer issues quickly and efficiently. Detailed Job Description Technical Customer Support Representatives are responsible for providing technical assistance to customers who have questions or issues with their products or services. They must be able to troubleshoot and resolve customer issues quickly and efficiently. They must be able to explain technical concepts to customers in a way that is easy to understand. They must also be able to provide product information and answer customer inquiries. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Ability to troubleshoot and resolve customer issues
• Knowledge of technical concepts
• Ability to explain technical concepts to customers
• Ability to provide product information
• Ability to answer customer inquiries
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Technical certifications or training
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of technical concepts
• Knowledge of product information
Job Experience
• Previous customer service experience
• Previous technical support experience
Job Responsibilities
• Provide technical assistance to customers
• Troubleshoot and resolve customer issues
• Explain technical concepts to customers
• Provide product information
• Answer customer inquiries
• Follow up with customers to ensure their issues are resolved