Customer Success Executive Jobs

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Job details

Remote SaaS Customer Success

This Jobot Job is hosted by Mitch Hagen

Are you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume.

Salary $45,000 - $65,000 per year

A Bit About Us

We are a SaaS company with offices all over the US. Candidates must be located in the DFW Metroplex or close to it.

Why join us?

We are growing and this is an amazing time to join our company. While we are growing, we are hiring more team members so we can maintain a great work/ life balance for our team. We are a fun group and have top-notch benefits along with a great comp package.

Job Details

We are seeking a highly motivated and dynamic Customer Success Executive to join our team on a permanent basis. As a Customer Success Executive, you will be responsible for ensuring our customers have a positive experience with our products and services. You will work closely with our sales, marketing, and product teams to ensure customer satisfaction and retention.

Responsibilities

• Develop and implement strategies to increase customer retention and satisfaction
• Stay up-to-date on industry trends and best practices in customer success
• Proactively identify and address customer needs and concerns
• Monitor and analyze customer usage data to identify trends and opportunities for improvement
• Act as a liaison between customers and product development teams to ensure customer feedback is incorporated into product roadmaps
• Manage customer escalations and work to resolve issues in a timely and efficient manner
• Provide product demonstrations and training to customers
• Collaborate with sales and marketing teams to identify opportunities for growth and expansion within existing accounts
• Build strong relationships with customers by providing exceptional customer service and support

Qualifications

• Experience with CRM systems and customer success tools
• Ability to work independently and as part of a team
• Excellent problem-solving and analytical skills
• Strong communication and interpersonal skills
• 3+ years of experience in customer success, professional services, software support, or SaaS
• Ability to travel as needed
• Bachelor's degree in business, marketing, or related field
• Proven ability to build and maintain strong customer relationships

If you are passionate about customer success and have the skills and experience we are looking for, we encourage you to apply for this exciting opportunity. Join our team and help us deliver exceptional products and services to our valued customers.

Interested in hearing more? Easy Apply now by clicking the "Apply" button.

Want to learn more about this role and Jobot?

Click our Jobot logo and follow our LinkedIn page!