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Customer Success Manager, Access
Company | Palo Alto Networks |
Address | Plano, TX, United States |
Employment type | FULL_TIME |
Salary | |
Category | Computer and Network Security |
Expires | 2023-07-27 |
Posted at | 10 months ago |
Company Description
- Operate as primary point of contact for specific product lines supporting the customer journey
- Builds and manages the customized product delivery to the customer’s tech environment
- Account Management
- Partnership
- Partner with Sales team to develop success plans, assess customer health, identify expansion opportunities, and ensure renewals
- Key account ownership and relationship management across a portfolio of Palo Alto Networks customers
- Operating cross-functionally with clients, end user through C-suite, and internal partners across product lines - Cloud, DevSecOps, Network, or AI security
- Partner with Professional Services team for implementations and extended expertise deployments
- Own customer planning, deployment, account-level reviews, and escalations
- Customer Impact
- Engage and coordinate customer delivery across Palo Alto Networks team members including engineering and professional services
- Strong communicator who can effectively explain complex technical concepts to both technical and non-technical audiences
- Travel - Open to occasional travel according to the need for strategic customer engagement and on-sites
- Bonus - Experience in Cloud Security, DevSecOps, Network Security, or Security Operations
- Experience managing customer escalations, balancing customer expectations, and negotiating successful resolutions
- Thrive in a matrixed, team environment, anchored by our values of Collaboration, Disruption, Execution, Inclusion, and Integrity
- Specialization in software product or service delivery to customers with an expertise in technical deployments
- 4+ years of professional experience in account management, solutions architecture, consulting, or relationship management
- Bonus - Client-focused program management
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