Manager Of Customer Success

About Tekmetric

Tekmetric is a cloud-based auto-repair shop management system with an easy-to-use workflow and a modern approach to customer care. Tekmetric champions transparency, integrity, innovation—and above all—a service-mentality that puts customers first.

Founded in Houston, Texas in 2015, Tekmetric has been providing reliable, fast customer service to shops from day one. Here at Tekmetric, our team is growing quickly but our service philosophy of listening to customers still remains a core value.

We’re looking for hungry candidates to help us strengthen our industry-leading team. We’re building our software to be more intuitive. We’re building more integrations that make our customers’ lives easier. We’re building better internal processes to make our globally distributed organization run more smoothly. We’re building stronger relationships with the best and brightest partners in our industry.

Our customers love our products. We love serving them. And we love the journey we’re on together.

Come build with us!

What You’ll Do

As the Manager of Customer Success, you will help build and lead a team of Customer Success Managers. Your team will be responsible for ensuring all of Tekmetric’s customers receive consistent and stellar experience with our product and services.

• Partner with all customer facing teams to ensure the customer journey is seamless.
• Directly mentor, support, and oversee a team of Customer Success Managers.
• Help develop the tooling and processes required to scale the team and ensure they are set up for success.
• Help attract, recruit, and develop the best Customer Success Managers in the world.
• Working closely with Engineering, Product, and Design teams to ensure customer issues are brought to the forefront to help build the best possible product for our customers.
• Define and refine on performance measurement systems.
• Own and be measured on the team-based metrics.

What You’ll Bring

• Strong technical roots - you have a clear understanding of how the systems you oversee work and are able to participate in technical conversations with other stakeholders.
• Ready to inspire - Tekmetric's customer success approach is revolutionary and is changing the way we engage with our customers.
• Familiar with Voice of the Customer programs and methodologies.
• You are dynamic - at Tekmetric, no two days are the same. You should feel comfortable leading high-level strategic initiatives one day and rolling up your sleeves and getting into the weeds with the team the next day.
• Experienced managing a team measured on a performance quota.
• You are a relationship and business builder and have a proven track record of doing this with external and internal parties.
• Passionate about working with customers to ensure they achieve their goals.
• Experience with Gainsight, Totango, or ChurnZero a plus
• Experience with developing Customer Success Plans
• 2-4 Years experience managing a team (people management skills)
• Bachelor's Degree Preferred
• Experience developing customer health scorecards.
• 3-5 Years of B2B Customer Success Experience

Who You Are

Successful candidates will also demonstrate many of the characteristics that our core values represent:

• Yes before no.
• You keep an open mind and are excited about new ideas and helping others actualize their ideas. You are intellectually curious and analytical in a strategic context.
• We matter to each other.
• You care about people and see the success of one is success for us all. You are a highly ethical individual with unquestioned integrity and the experience, confidence, and stature to protect confidential information in a growing company.
• We’re all entrepreneurs.
• Build things that matter.
• You have a love of building something new or improving on current processes and care about making a positive difference.
• You love learning new things and are comfortable working in a startup-like, dynamic environment -- moving quickly, even in the face of ambiguity. You are a self-directed leader who can jump in, structure their own work, and figure out how best to execute a plan yourself and with others. At Tekmetric our leaders are all players and coaches.

What We Offer

Healthcare Insurance and Leave:

• Generous PTO
• Exceptional leave programs for all of life’s moments: maternity, paternity and parental bonding, as well as medical leave to care for yourself or loved ones
• Flexible and remote work opportunities
• Excellent Medical, Dental, Vision and Prescription Drug Coverage

Financial Benefits:

• Education Assistance- includes undergraduate/graduate courses and continuing education
• 401(k) Retirement Savings Plan with a 6% Match
• Up to $180 quarterly for wellness expenses and activities
• Employer covered STD, LTD, Life and AD&D Insurance Programs

Most importantly, we have a stellar team of coworkers, a really cool office, and lots of fun activities!

Tekmetric is an equal opportunity employer. We hire hard working individuals, regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. We know that when our employees feel appreciated and included, they can be more creative, innovative and successful.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.