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Customer Success Manager Jobs
Company | Searchspring |
Address | San Antonio, TX, United States |
Employment type | FULL_TIME |
Salary | |
Category | Internet Publishing |
Expires | 2023-07-22 |
Posted at | 10 months ago |
Who We Are
- Have experience being involved with complex technology projects (ecommerce website launches, software integration projects, data feed management, etc.)
- Are a true self-starter who is able to achieve great results without constant oversight.
- Have experience in ecommerce merchandising and/or search.
- Strive to provide best in class customer support and are known for going above and beyond for your customers.
- Manage customer onboarding of new customers, training of end-users, and post-live support to ensure they are using Searchspring to the fullest extent.
- Collaborate with the technical support and implementations team to configure our implementation per customers; requirements and troubleshoot issues raised by customers.
- Drive retention and growth with current Searchspring customers by understanding their business needs and helping them succeed.
- Identify opportunities for customers to act as Searchspring advocates (testimonials, case studies, G2 crowd reviews).
- Manage key relationships with current Searchspring customers to drive product adoption, optimization, and uncover opportunities for an improved user experience.
- Represent the voice of the customer to provide input for product enhancements, marketing, and sales process.
- 2+ years of experience in Customer Success, Account Management, Business Development, or another client-facing role in a SaaS business. Ecommerce experience preferred.
- Strong empathy for customers and passion for revenue and growth
- Analytical and process-oriented mindset
- Located near our offices in San Antonio or Denver highly preferred
- Ability to grow strong relationships with customers and partners
- Resilient and able to have challenging conversations and overcome roadblocks when required
- Top performer, highly motivated, results-orientated, with experience of overachievement
- Demonstrated desire for continuous learning and improvement
- Excellent communication and presentation skills
- Working knowledge of Javascript, HTML and CSS desirable but not critical
- Energy, passion and a great attitude is a must
- Flexible work environment. Work from one of our offices, hybrid, or remote.
- Company-paid Short Term and Long Term Disability coverage
- Sabbatical leave after 5 years of continuous service
- Voluntary benefits, including critical illness, accident insurance, legal services, and pet insurance
- Company-paid Life and AD&D coverage
- Medical and dependent care flexible spending accounts (FSA)
- Continuing education stipend
- Charitable donation matching
- Open PTO
- Company-paid health, dental, and vision insurance
- 401(k) plan with employer match
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