Customer Success Representative Jobs

WHAT IS BLINQ?

🤝 The first interaction two people have is the bedrock of all strong business relationships. If you can make that experience special, you can start to build a great second interaction, and so on. Blinq is the tool to help people do that. We're building a platform that allows you to share a snapshot of who you are with anyone, anywhere via digital business cards, dynamic email signatures and virtual backgrounds. Our ambition is to become the live identity layer on the internet and truly transform the way people connect.

(We will get to the fun perks part at the bottom, keep going!)

Let's Dive Into What Makes Blinq An Extraordinary Product

🚀 We're on an incredible growth trajectory, doubling our ARR every few months. Get ready to soar to new heights as we make waves in the industry!

😃 Our app is trusted and loved by employees at renowned companies like Patreon, Tesla, Uber, and Google. Rub shoulders with industry leaders and be part of the Blinq revolution.

🙌 Backed by Australia's top venture capitalists, Blackbird and Square Peg, we've brought together their investment prowess since Canva's seed round. It's a testament to our potential and the caliber of our vision.

❤️ With over 30K reviews and a stellar 4.9/5 star rating on the App Store, we've become one of the top 65 Business apps. Join a team that's making waves and be a part of our success story!

We’re seeking our first Customer Success Manager to help form our foundation team in Austin, Texas. If you thrive in a fast-paced start-up environment and have a passion for building relationships and ensuring business customer satisfaction, this role is for you!

We’re looking for someone that is proactive, process-oriented and communicative to help drive our onboarding process; both creating and executing onboarding documentation for new businesses. The ideal candidate will be responsible for building relationships with newly signed businesses clients, helping them navigate our platform, and educating them on best practices.

What You Will Own

• Manage the onboarding process for new clients and ensure a smooth transition
• Collaborate with cross-functional teams to provide the best customer experience possible
• Proactively identify and address client needs, providing solutions and resources to help them succeed
• Outreach to existing customer base to expand use of product within their team
• Build strong relationships with clients and act as their main point of contact

What We Are Looking For

• Ability to handle high-pressure situations with grace and confidence.
• Proven experience in customer success or a related field (preferably in the tech startup or Saas space)
• Excellent communication skills (verbal and written) and comfort in communicating with clients across all mediums (phone, Zoom and email)
• Experience with onboarding and managing a large number of clients simultaneously
• Team player- ability to work collaboratively with cross-functional teams and manage multiple projects at once

Now, Let's Talk About Our Inspiring Work Environment

🇺🇸 We are expanding to the States! As the product & team grows - we are looking for some incredible people to put up with our Australian accents state side. (G'Day Mate)

🇦🇺 Based in Melbourne, Australia, our vibrant team of 28 (and growing rapidly) is making waves in the industry.

🧘♀️ We believe in fostering a healthy work-life balance

🏡 Autonomy is our guiding principle, which is why we embrace hybrid work. Come in to the co-working space when you need to, or work at your optimal hours—whether that's burning the midnight oil or rising with the sun.

And Here's What We Offer

😎As an early member of the Blinq family, you'll enjoy a one-of-a-kind chance to influence the company's direction in a dynamic, self-managed, and results-driven startup environment. Say goodbye to corporate nonsense and micro-management because here, you are your own boss. We believe in empowering our team members to unleash their full potential.

💸Equity in the business and a competitive salary: We value our team members and want to ensure they share in our success.

✨But here's the real magic: at Blinq, we're not just creating innovative solutions – we're creating a culture that thrives on transparency, autonomy, collaboration, and big ideas. We believe in celebrating individuality and encouraging out-of-the-box thinking. With us, you'll be inspired to push boundaries, drive innovation, and ultimately leave a lasting impact on our users on both B2C and B2B realms

🚨 If you do not check all the boxes above, that is okay - we enthusiastically encourage you to apply!

We welcome individuals at all experience levels and take pride in being an equal opportunity employer committed to creating an inclusive and diverse workforce. Join us on this remarkable journey as we reshape the way people connect and network