Customer Success Manager (Remote)

It's an exciting time at SafeBase. In just two years, we've grown to over 200 customers (including LinkedIn, Jamf, Instacart, Datadog and OpenAI). We have 20x-ed our ARR in the last year, tripled our headcount since the start of 2022, and raised an $18M Series A round from NEA.

Our team is curious, supportive, and innovative. We are a remote-first company that prides ourselves on having a fun and a collaborative work environment.

We value trust - it sits at the core of our product, mission and values. Trust allows us to put ego aside, roll up our sleeves, and ask tough questions. Trust means that everyone feels safe bringing their authentic voice and experience to the table. Trust enables us to approach problems together as one team.

SafeBase operates as a fully-remote and global team united by a single mission: to help our customers build and maintain trust.

Want to join us? We're looking for a few brilliant team members to hop on our rocket ship.

SafeBase is seeking an ambitious and experienced Customer Success Manager to join our growing team! You will help our customers reach their business goals, be their point of contact for their onboarding training, resolve product-related needs, ensure revenue growth, retention, and overall successful use of our products. If you're looking for something new and exciting, are client-focused and tech-savvy, this is the job for you!

Responsibilities

• Assist in providing live chat support for SafeBase customers
• Build and maintain a deep understanding of the SafeBase platform and engage with customers about the most relevant features/functionality for their specific business needs
• Advocate on behalf of the customer to influence and drive product priorities and enhancements
• Become a product expert on SafeBase and how our platform can be used to automate acces to security, compliance, and privacy information
• Onboard new customers to SafeBase
• Deliver ongoing training on new and existing features
• Establish regular cadence meetings (weekly, monthly, quarterly, etc.) with each customer to align and realign on business objectives, KPIs, product use and product opportunities
• Develop a trusted advisor relationship with key customer stakeholders, that focuses on renewals, expansion, and advocacy
• Understand the customer business drivers that will increase engagement with SafeBase's product offerings and help your customers implement the strategies that will enable them to get the most value out of SafeBase
• Develop and manage success plans to maximize customer growth and retention

Requirements

• Friendly, patient, and professional demeanor
• Strong technical understanding and extensive analytical skills
• Obsessive attention to detail
• Eager and quick to learn new products and technologies
• Passionate about customer success
• 3+ years experience in Customer Success/Account Management (enterprise-level accounts strongly preferred)
• Active listener & exceptional customer-facing and internal written and communication skills
• Ability to multitask - managing multiple accounts and priorities simultaneously

Preferred

• Previously worked at a high-growth SaaS startup
• Experience with Slack, Chili Piper/calendaring software, CRM Systems,Notion
• Experience with today's most popular customer success and support applications
• Security background is highly valuable, but not required

Salary Range: $80k - $105k (Depends on experience and expertise)

Job descriptions are just a description. SafeBase is full of curious optimizers, which is why we value unique experiences, abilities and opinions. If this role sounds like your next adventure, but you don't feel entirely qualified, apply! We value candidates who own it, and if you're relentlessly resourceful too, you might be exactly who we are looking for.

Get to Know SafeBase!

What is SafeBase? SafeBase's Smart Trust Center is a centralized source of truth for an organization's security and compliance information. Our Trust Center makes it easy for companies to build and maintain trust with customers and prospects, while streamlining security workflows behind the scenes with smart features like automated NDAs and CRM integrations. We're solving problems that have plagued the industry for years, and customers often tell us "I wish I had SafeBase sooner." You can check out an example Trust Center here: https://linkedin.safebase.us/

Remote @ SafeBase

Our team is curious, supportive, and innovative. We are a remote-first company that prides ourselves on having a fun and collaborative work environment. We believe that working remotely shouldn't cause any barriers to a great employee experience, so from onboarding to day to day operations, when you work remotely at SafeBase your colleagues and leaders are only as far as a *virtual* tap on the shoulder away.

Core Values: Transparency + Respect + Uniquely You + Self-Motivated + Teamwork = TRUST

We value trust - it sits at the core of our product, mission and values. Trust allows us to put ego aside, roll up our sleeves, and ask tough questions. Trust means that everyone feels safe bringing their authentic voice and experience to the table. Trust enables us to approach problems together as one team.

If you are not excited yet — check feel free to learn more about SafeBase and our culture here: https://safebase.io/about

We cannot wait to hear from you!