Administrative Assistant - Ges East Customer Success

What You'll Do

In this role, you will provide support for calendaring, travel, expenses, along with management and oversight of special projects, as needed. To perform these tasks reliably, successfully, you will learn the products, people, and organizational dynamics within Cisco. You will understand how to handle, with a great degree of independence, incoming asks for time, meetings, resources and other needs from the Director. You will be responsible for determining when to refer matters to others, and to whom they should be referred to. You will be responsible for following up to ensure accurate disposition, and make sure nothing falls through the cracks. You will become a core member of the Director’s team, attending monthly staff meetings and quarterly all team meetings.

• Meeting Planning and Organizations: Assists Director in planning and coordinating meetings by being responsible for the assembling of the agenda, location, meeting technology (WebEx, TP) based upon participant needs, and all other meeting logistics. May further prepare meeting briefing documents by taking and disseminating notes and formulating post meeting action item lists.
• Special Projects: Provides analytical support to assist Executive on special projects. Research issues, analyzes problems, compiles data, and prepares reports.
• Calendar Management: Handles Director’s calendar by prioritizing schedules and meetings. You may decide who gets on the principal’s calendar, which meetings are attended, and who can attend in their place.
• Travel: Responsible for making travel arrangements for the principal. Carefully considers and decides the optimum travel arrangements and itinerary for calendared meetings while handling Cisco expenses.
• Correspondence/Approvals: Supports Director by acting as proxy for communications and approvals as authorized. Answers general questions as needed and refers routine matters to appropriate parties, following up to ensure accurate completion.

In addition to the general administrative duties of an Administrative Assistant, daily tasks are carried out at a higher level of complexity. This includes researching issues, analyzing problems, determining approaches, compiling data and preparing reports. Due to the frequent engagement of the Director across Cisco as a whole, this individual will collaborate with and coordinate activities with other EA's and executives in Cisco. Work is generally of a critical and confidential nature.

Who You'll Work With

Cisco is an award-winning workplace - named #1 on the World's Best Workplaces list by Great Places to Work and Fortune Magazine for the third year in a row! In Cisco Marketing, our mission is to encourage customers to choose Cisco by taking a customer-first approach and delivering on our customers' desired outcomes. In support of this mission, you will be working with the Global Enterprise East Customer Success team, focused ensuring an exceptional customer experience for our largest customers on the eastern seaboard.

Who You Are

You have high-energy with a passion for thinking bigger and broader than the role itself. This position requires strong interpersonal skills, independent judgment, utmost professionalism and ability to balance both strategic and tactical actions.

Minimum Qualifications

• 6+ years experience in an administrative environment. A minimum of two years of experience supporting a principal who was at the Director level and above.
• Must be located in Central or Eastern Time Zones
• Outstanding attention to detail and the ability to handle confidential information
• Sophisticated knowledge of Mac/Windows desktop computer applications: Outlook, Word, Excel, PowerPoint.

Desired Skills

• Excellent verbal and written communication skills including the ability to connect with all levels of Executive/Senior staff and clients.
• Past work experience in the high-tech industry is desired, prior Cisco experience preferred.
• AA Degree preferred.
• Collaborative style, with excellent collaboration.
• Works in an organized and focused manner.
• Sophisticated desktop calendar management program experience.
• Committed to improvement. Solves problems and makes decisions. Demonstrates leadership.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Why Cisco

#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters – with people like you!
Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world – whether through 5G, or otherwise.
We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).
We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.
So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco