Csm - Customer Success Manager

Collaboration and innovation, while staying humbly open are at the root of our identity. Brevo, formerly known as Sendinblue, is the leading Customer Relationship Management (CRM) suite designed to efficiently build meaningful customer relationships at scale in a fast-changing digital world. With Brevo, businesses have a unified view of the customer journey in one easy-to-use platform to grow their business with intuitive marketing and sales tools such as Marketing Automation, Marketing Campaigns over Email, SMS, WhatsApp, Chat, and much more. Today, more than 500,000 businesses across 180 countries, including Sodexo, Louis Vuitton, Carrefour, eBay, and Michelin, trust Brevo’s reliable technology and 75+ integrations to deliver unparalleled customer experiences, reduce costs, and drive sales in one CRM suite. Brevo reached the coveted Centaur status with $100M ARR in January 2023 and has more than 700 employees globally. Its global operations are headquartered in Paris.

As the recipient of 2022 Best in Biz SMBs and 2023 Built In Best Places to Work awards, we truly value creating a space where our team members and clients feel that they are heard and respected. North America is our fastest-growing market and this is a heavily influential role. If you’re looking for a fast-paced and exciting environment where your potential for growth and development is unlimited, then we look forward to meeting you soon!

The role of our Customer Success team is to make sure that our enterprise customers get the best out of their Brevo platform. They manage a large portfolio of customers from onboarding to renewal and work hand and in hand with them to ensure long-term satisfaction, retention, and growth.

We are looking for a Customer Success Manager to join our Toronto team and work together with our international Customer Success team.

As a Customer Success Manager, you will:

• Be the driver of your client satisfaction, growth, and adoption of the platform
• Adopt a data-driven approach in the management of your portfolio
• Educate your client by delivering demos and training on Brevo's product
• Manage a portfolio of new and existing clients from onboarding to renewal
• Be a trusted advisor to your clients and help them reach their objectives
• Be the voice of the customer to the Product and Marketing teams
• Report your client portfolio health and risk in Salesforce and to your manager
• Collaborate closely with the Sales and Customer Experience teams on a day-to-day basis
• Identify and close development and growth opportunities within the portfolio

Required skills that will contribute to your success:

• Excellent presentation and communication skills
• Ability to drive issue resolution and work in collaboration with all departments (sales, product, care, finance, etc.)
• You are Data-driven and a Team Player
• Strong ability to understand, manage and drive customers' needs and marketing strategy
• Proven track record of sustained target achievement
• You have a Customer-centric focus
• Proactive, autonomous, and efficient
• At least 2 years of relevant work experience in CSM or Digital Marketing

What we offer:

• Parental leave top-up (up to 22 weeks)
• Hybrid/remote work options
• Lunch on us! Monthly lunch-stipend
• Visit our global offices via Interoffice Trip Program
• Health/vision/dental benefits - Employer-sponsored
• Public transportation stipend
• Opportunities for professional development
• Simple IRA with an employer contribution match
• Bi-Annual Global Team Building Trip
• Employee Share Ownership Plan
• Tons of fun team outings/activities and more!
• Work with an international and collaborative scale-up in a hyper-growth environment

Brevo puts diversity and inclusion at the heart of its values. We examine all applications with treatment based on equal skills and applying the principles of non-discrimination.

Brevo values work-life balance and offers flexible working hours and remote work. Most of our teams will be working mostly remotely and others will follow a hybrid model depending on the nature of the job. This policy is based on a mutual understanding between the Head of, Managers, and Team Members.