Customer Success Manager Jobs

HistoryIT is seeking to hire a full-time Customer Success Manager.The primary role of the Customer Success Manager is tosupport clients as they transition from sales prospects to active users – to be the bridge between the sales and support teams.

Being part of the HistoryIT team demands hard work but offers real rewards for successful efforts. We are looking for people who want to grow and thrive with the company. Regular employee reviews will provide the opportunity for upward mobility, redefined responsibilities, and salary enhancements. For the right individual, eager and able to work in the intersecting worlds of history and technology, this position offers the opportunity for growth into a leadership position in a dynamic, expanding company.

This job will be performed onsite in South Portland, Maine.

Job Summary:

The role of the Customer Success Manager is to support Odyssey clients as they transition from sales prospects to active users. This role will focus on customer loyalty and building close long-term relationships. The Customer Support Manager will help clients learn the product inside and out by answering questions and directing them to the appropriate resource. This role will ensure customer satisfaction and retention and be the bridge between the sales and support teams.

Skills/Abilities

• Proficient with Customer Relationship Management Systems.
• Excellent verbal and written communication skills.
• Proficient with Google Suite.
• Excellent organizational skills and attention to detail.
• Self driven and proactive.
• Strong analytical and problem-solving skills.
• Ability to function well in a high-paced and at times stressful environment.
• Excellent time management skills with a proven ability to meet deadlines.
• Curiosity and initiative to continuously learn.
• Excellent interpersonal and customer service skills.

Education and Experience

• Bachelor’s Degree or equivalent experience in Customer Success, Customer Support, Sales, Business Development or Account Management or related field.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.

Duties/Responsibilities:

• Stays abreast of new and enhancements to products and services
• Onboards new clients
• Evaluates and analyzes customer needs
• Trains and supports Customer Success Representatives.
• Suggests product add-ons or upgrades
• Provides high-level technical and product support
• Establishes customer service policies and practices
• Promotes client loyalty
• Acts as client advocate
• Establishes and maintains customer relationships
• Builds trust and transparency with clients
• Identifies, tracks, and assists in mitigating client issues
• Performs other duties as assigned
• Collaborates with all departments to provide the highest level of client experience
• Enhances client training

Interested applicants should submit a cover letter and resume [email protected] order to be considered for this position.

HistoryIT provides equal opportunity to all employees on the basis of individual qualification without regard to race, sex, religion, color, age, national origin, physical and mental disability, genetic information and history, sexual orientation, or other category protected by state or federal law. HistoryIT does not discriminate in the recruitment, hiring, compensation, promotion, transfer, benefits or any other condition of employment.