Remote Customer Service Agent Supporting Uk

WW is looking for candidates to help change people’s lives. We are a global wellness technology company inspiring millions of people to adopt healthy habits for real life. We do this through engaging digital experiences, face-to-face workshops and sustainable programs that encourage people to move more, shift their mindset and eat healthier while enjoying the foods they love. By drawing on over five decades of experience and expertise in behavioral science, we build communities in order to deliver wellness for all.
Who We Are
We’re the friendly voices on the other end to answer all your questions at WW. Our high functioning Voice Member Support Specialist respond to all inquiries and assist members via inbound calls. Specializing in providing product and services information as well as assist with billing inquiries, product sales, website and app technical assistance, and membership retention.
What You Will Do
Work from a remote location (e.g., your home) that is quiet and free of distractions.

• Responsible for maintaining a high level of professionalism working to establish rapport with every member.
• Answer incoming member calls regarding billing issues, product problems, service questions, and general concerns.
• Provide timely, efficient and accurate follow up to user questions or issues.
• Serve as a champion of the brand and help save membership through excellent communication and brand awareness.
• Provide support to the member servicing various product questions and/or issue resolution via inbound calls.
• Update member information in multiple member databases depending on member need.
• Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.

Key Performance Measurement:

• A score card that reflects performance on agent satisfaction, issue resolution, quality assurance scores, data accuracy & service speed.
• Other key metrics prescribed by WW Contact Center leadership, resulting in positive member impact.
• Schedule adherence including attendance, on-time arrival/departure, timely breaks and lunches.
• Management observation regarding attitude, diligence, team contributions, and willingness/ability to learn new skills and information.

Who You Are
Here’s what you need to bring to the table:

• Must have high speed internet (50MBPS or greater)
• Ability to navigate multiple technology systems.
• Excellent written communication skills; attention to detail, data accuracy and speed.
• Adaptability in a fast paced changing customer service environment.
• Well-versed in fast response data entry communication
• High School or GED Diploma
• Must have excellent grammar, punctuality, speed and the ability to thrive in a complex organization.
• Must be able to think proactively and to collaborate effectively.
• Problem analysis and problem-solving.
• Interpreting data and questions to create first contact resolution.

The hourly rate for this position is $17.00
You must be seated in the US
Position is fully remote
At WW, it is our priority to cultivate a diverse and inclusive workplace. We are committed as individuals, as an organization, and as fellow humans, to advocate for and support our employees, our members, and our communities. We are proud to be an equal opportunity employer and we do not discriminate on the basis of sex, race, color, creed, national origin, marital status, age, religion, sexual orientation, gender identity, gender expression, veteran status, or disability.