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Customer Service Relationship Supervisor Jobs

Customer Service Supervisor Jobs
By Serenity Healthcare At Fort Worth, TX, United States
Manage metrics, performance criteria, policies, and procedures.
1-3 years of supervisory experience.
Experience working in high volume customer service or call center environment.
Refined customer service skills, communication skills and critical problem-solving and de-escalation skills.
Ability to use and interpret data to monitor complex processes.
Provide coaching, feedback, and performance reviews.
Customer Service Supervisor - Permitting
By City of Orlando Careers At Orlando, FL, United States

Tests are administered by invitation only.

Customer Service Supervisor - Lexington
By müv, Inc. At Lexington, SC, United States
Perform other duties as directed by management
Strong scheduling skills or experience
Communicate well with management team and create a positive, team-oriented work environment
Monitor check-ins to identify delinquent accounts and notify the General Manager in the event of a delinquency
Must be willing to take charge and manage people with a great attitude
Minimum of six months related experience
Supervisor, Customer Service Jobs
By GAN At Las Vegas, NV, United States
Lead a team of customer service representatives in responding to B2B issues and questions relating to the services we offer.
Demonstrate strong understanding and experience in MS Office
Excellent English written and verbal communication skills
Previous experience in a gaming/gambling role would be advantageous
Previous experience in dealing with customer fraud would be advantageous
Additional characteristics required for this role are diligence, patience, problem solving skills, etc.
Supervisor-Customer Service Jobs
By Guilford County Schools At , Greensboro, 27401 $4,625 a month

Customer Service Supervisor (Remote)
By Acentra Health At United States
Consults with management staff on complicated or complex unresolved issues or precedent setting decisions.
Proficient in call center technologies/customer service management systems.
Are you an experienced Customer Service Supervisor looking for a new challenge?
Associate degree preferred or equivalent experience.
Knowledge of Microsoft applications (Word, Excel, PowerPoint, Outlook).
Four+ years of experience in a call center environment.
Customer Service Supervisor Jobs
By Turner Pest Control At Jacksonville, FL, United States
Excellent time management skills with a proven ability to meet deadlines.
Performs other related duties as assigned. Required Skills/Abilities: Examples:
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent sales and customer service skills.
Excellent organizational skills and attention to detail.
Customer Service Supervisor Jobs
By Eaton At , Bethel, 06801, Ct $88,500 - $129,800 a year
Supervise four customer account managers. Train and mentor on customer service procedures and policies.
Maintain Customer Service databases, files, and metrics. Ensure that customer website and portal purchasing system requirements are being fulfilled.
Support collection activities and manage export control regulations.
Minimum of five (5) years experience in a customer facing role.
Minimum of one (1) year experience in a supervisory role.
Excellent interpersonal and communication skills.
Customer Service Quality Supervisor - 90362182 - Boston
By Amtrak At , Boston, 02110, Ma $7,250 a month
Prefer extensive supervisory experience and knowledge of the Amtrak system, policies, procedures, and service standards for on- board employees
Provides direction to ensure compliance of all personnel with corporate policies & procedures relative to customer experience
Testing consistent with service requirements and other items of regulatory compliance
Effectively contributes to a safe and secure work environment for employees and travel experience for customers
Experience in revenue and accounting procedures, including the ability to evaluate and to perform audits
Experience in TDRS, CSPMI, Exodin machines, Point of Sale (POS)
Customer Service Admissions Supervisor
By Humane Society of the Pikes Peak Region At Colorado Springs, CO, United States
Experience with Chameleon or other Shelter Management Software highly desired.
Ensure compliance to all animal-related ordinances, guidelines, laws, and regulations. Refer cases to animal law enforcement and management when appropriate.
Is visible to staff, communicates with management regularly and openly to discuss department needs, successes, and challenges.
Supports management and discusses differences privately.
Works closely with management to ensure that the department operates within constraints of annual budget.
Utilizes performance-based management when counseling and evaluating staff and sets measurable goals for employee growth.
Customer Service Supervisor Jobs
By LoanCare At Virginia Beach, VA, United States
Proven leadership or managerial experience
Implement/monitor key controls and manage appropriate operational risks
5 years of supervisory experience, preferably in a call center
Must be flexible, organized, and able to manage and prioritize daily assignments (e.g., conducting preliminary
Expert and proven knowledge of customer service principles and practices
Ability to provide consistent engagement in customer and brand experience
Customer Service Supervisor Jobs
By Americor At Meridian, ID, United States
Minimum 1 year of call center management experience
Strong organizational, time management, and multitasking skills
Performance management – compiling data and making assessments
Oversee/Manage the reporting and maintenance of EOD reports
Acknowledge and resolve customer complaints
Experience training, mentoring, and leading a team
Customer Service Supervisor Ii
By City of Olathe At Olathe, KS, United States

Employment Type Full Time Job Summary Salary range: $54,857 to 69,668 The Customer Service Supervisor is responsible for assigning and reviewing work activities, coaching, and developing ...

Supervisor Customer Service Jobs
By HCA Healthcare At Campbell, CA, United States
KNOWLEDGE, SKILLS AND ABILITIES: This position requires the following minimum requirements:
Education assistance (tuition, student loan, certification support, dependent scholarships)
Administers performance management, recognition and disciplinary actions on a timely basis
Learn More About The Benefits Offered For This Job.
Family support through fertility and family building benefits with Progyny and adoption assistance.
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Supervisor, Customer Service - Surepayroll
By Paychex At St Petersburg, FL, United States
At least 2 years of experience in contact center environment
Supervises, coaches and develops staff; assigns, directs, and checks the work of assigned personnel to ensure quality client service.
Provides expertise to resolve client concerns and policy or procedural issues. Collaborates with appropriate personnel to identify and resolve system problems.
Partners with recruiting related to interviewing, and hiring to ensure that the best possible talent is hired.
Plans, coordinates, and organizes quarter- and year-end processes to provide accurate and timely tax documents to clients.
Call center leadership - Preferred
Customer Service Supervisor Jobs
By PharmScript LLC At Somerset, NJ, United States
Assures that daily performance measures are available and effectively utilizes this information to manage the work force for continuous improvement
Six months prior leadership experience
One-year prior call center or customer service-related experience preferred
Monitors and documents incoming telephone calls and fulfillment activity and provides continuous feedback to staff
Coordinates with other units or divisions as necessary to resolve issues
Ensures compliance with state and federal laws, rules and guidelines, and policies and procedures
Supervisor Customer Service Jobs
By Highmark Health At Home, PA, United States
Ability to clearly articulate processes and procedures to all staff and management personnel.
Ability to communicate, interact, and work effectively and cooperatively with all levels of staff and management teams.
Subject matter expert for benefit plan and claims processing.
3 years with complex service computer systems (ex. OSCAR, INSING) and inquiry/benefits and handling of phone, written or web inquires
Knowledge of multiple processing systems and workflows.
Knowledge of various telephone or call center systems.
Customer Service Supervisor Jobs
By Hawaii Gas At Honolulu, HI, United States
In-field experience in the job duties described may be considered as equivalent substitute for educational requirements.
Required Education and/or Work Experience
Preferred Education and/or Work Experience
Performs all other related duties as instructed by supervisor/manager.
Good working knowledge of applicable Federal, State and Country regulations and Company policies and procedures impacting this activity.
Working experience in a Union environment.
Customer Service Relationship Supervisor
By KO Business Solutions At Elk Grove Village, IL, United States
Efficiently manage customer requests and facilitate communication, both internally and externally, to ensure order throughput and customer satisfaction.
Ensure a high level of accountability and consistency in adhering to customer specific quality, processing, communication, and turnaround requirements.
Must be a detail-oriented, organized, self-starting, and hardworking individual with excellent communication and genuine interpersonal skills.
Must have critical thinking skills and the ability to develop solutions for complex situations.
Ability to learn processing turnaround requirements and be an advocate for order throughput.
Develop and maintain a comprehensive understanding of processing capabilities, as well as Quality System, general procedures, and applicable industry standard specifications.