Customer Insights Analysts Jobs

Looking for Customer Insights Analysts with the ability to analyze quantitative and qualitative data – Remote Roles

Pay Rate: $40/hour on W2

Must be currently living in PST time zone or willing to work in PST hours.

Contract Opportunity: 6+months with possibility of longer term extensions

If interested, please respond with your resume to [email protected]

NO C2C – No H1B, 1099, LLC, F1 (CPT or OPT) at this time.

Must have:

A minimum of 4+ years of recent experience in a customer service and/or customer support environment is required with a passion for bringing the voice of the customer to the organization and driving a culture of customer focus.

The candidate should possess rigorous analytical thinking skills, with the ability to analyze quantitative and qualitative data. They should be able to distill complex concepts and systems into clear, simple language and identify top customer pain points.

The candidate should be able to create compelling problem statements, write regular reports, and present findings to stakeholders. They should also have experience creating visually appealing and digestible reports and dashboards.

Must have experience with dashboard tools like Tableau or Looker and have the experience in building reports and using data to provide insights to different teams.

Must have experience with customer experience/business intelligence tools such as Qualtrics, Salesforce, Talkdesk, or Sprinklr.

Must be familiar with the Financial Services or Tech industry. Understanding of crypto concepts and knowledge of Coinbase's suite of products and services for retail customers is a plus.

Experience in successfully driving process improvement initiatives is desirable.

Prior experience in Learning & Development or Training roles is a plus.

Blockchain technology and understanding of crypto also beneficial.