Commercial Solutions – Program Management Office (Pmo) Manager

Commercial Solutions – Program Management Office (PMO) Manager

• The card and non-card, business-to-business (‘B2B’) payments space represents a significant opportunity for Mastercard. To enable Mastercard to deliver value in this space it needs to think big and bold, innovate with intention, deliver scalable solutions, and move fast to exceed our clients’ expectations.
• The PMO is responsible for 5 pillars supporting the Commercial Solutions B2B payments business:
• Mastercard is focused on developing partnerships, a platform vision, and an approach to address historic pain points around B2B Payments, as well as to create new value delivery opportunity at multiple levels, in ways that go beyond payment.

1. Executive Reporting – Work with cross-functional stakeholders to prepare updates to the CEO, Management Committee, and other senior leadership groups
2. Partnership Commercialization - Accelerate partner commercialization, establish repeatable processes for contracting, go-to-market planning, and track KPIs post-implementation. This includes building direct relationships with B2B network partners and expanding relationships within the B2B networks and their clients to drive payment volumes
3. Product Strategy and Governance - Maintain a consolidated product roadmap across multiple large global programs and enforce change management by using a quantitative scoring methodology to ensure new solution requests align to Commercial Solution strategy
4. Post-Acquisition Integration - Manage acquisition integration across functions, maintain a comprehensive plan to manage key risks and interdependencies. Lead development of acquisition key tracking metrics aligned with transaction value drivers and manage synergy plans to drive performance management
5. Vendor Performance Management – Work with Product and Engineering leads to develop and monitor metrics to measure and track vendor and partner performance, identify growth and improvement opportunities, and evaluate the value and impact

• The Manager level candidate will work with global and regional Product and Engineering leadership to drive measurable outcomes by coordinating with internal Mastercard teams and external clients around the activities needed to support the PMO pillars of responsibility
• The Manager level candidate will have an opportunity to work across all 5 pillars of the Commercial Solutions PMO

• Do you have passion for helping MasterCard to enter new spaces, opening new opportunities and possibilities for the company, its partners and customers?
• Does delivering on a big vision from the ground up excite you?
• Do you want to lead the global success of the Commercial Solutions organization?
• Do you like to think big, ask hard questions and work with others who share the same passion to do big stuff that matters?

Role

• Help lead complex and high-priority projects, and manage sponsors and stakeholders with competing priorities and time constraints across all typical project phases:

1. Project initiation and scoping, including definition of plans and setting and managing realistic expectations for successful delivery with internal stakeholders and external clients

• Develop project documentation, including project plans, risk and issue logs, and status reports
• Support business case development and benefits realization tracking

2. Business analysis and requirements definition

• Support business case development and benefits realization tracking

3. Testing and implementation

• Communicate testing status to senior management, and other key stakeholders

4. Ongoing project management, and quality assurance throughout the project

• Collaborate with cross-functional teams to ensure timely delivery of project milestones
• Liaise closely with other project participants to feed requirements and learnings to speed and scale onboarding efforts
• Ensure compliance with program and project management standards
• Facilitate stakeholder meetings and communications including preparation and distribution of Weekly Project Updates and measurements against GDV targets

All About You

Essential knowledge, skills and experience:

• 5-7 years of experience in program or project management (experience in financial services or management consulting strongly preferred)
• Ability to work independently through ambiguity to influence change
• Knowledge of project management methodologies, such as Agile and Waterfall
• Strong technical knowledge and understanding of one or more non-card B2B corporate business areas, how they work and commercials
• Experience managing executive stakeholders in a large, complex organization
• Proficient in Microsoft Office, especially Excel and PowerPoint
• Experience developing integration plans for newly acquired companies, including timelines, milestones, and deliverables
• Bachelor’s degree in Business Administration, Finance, Engineering, or related field
• Excellent communications skills to communicate with stakeholders, including senior management, cross-functional teams, and clients, and to facilitate stakeholder meetings
• Demonstrated ability to work across products, regions, and functions, preferably in the financial services industry
• Must be adaptable and able to work well under pressure, as well as be open to change and able to adjust to new circumstances and situations as they arise
• Strong organizational and time management skills to prioritize tasks, manage multiple projects simultaneously, and meet deadlines
• Strong analytical skills to analyze data and information, to make informed decisions, and to identify and mitigate risks and issues that arise during the project lifecycle

Desirable or additional capabilities:

• Project Management Professional (PMP) certification
• Working knowledge of Smartsheet, including the ability to create project plans, reports, and dashboards
• Experience crafting and coordinating Requests for Proposals (RFPs) from clients and potential partners
• Business to business (B2B) network and solution awareness

In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

• Ensure the confidentiality and integrity of the information being accessed;
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
• Abide by Mastercard’s security policies and practices;
• Report any suspected information security violation or breach, and

New York City, New York: $119,000 - $185,000 USD