Clinical Operations Manager, Complex Care

At Devoted Health, we’re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That’s why we’re gathering smart, diverse, and big-hearted people to create a new kind of all-in-one healthcare company — one that combines compassion, health insurance, clinical care, service, and technology - to deliver a complete and integrated healthcare solution that delivers high quality care that everyone would want for someone they love. Founded in 2017, we've grown fast and now serve members across the United States. And we've just started. So join us on this mission!

As part of the long-term strategy to become a “tech-enabled payvidor,” Devoted Health, Inc launched Devoted Medical, an innovative, world-class, care delivery program to supplement the clinical care needed for Devoted’s members that are not typically offered by the status quo health system. The Intensive Home Care (IHC) Program is at the heart of this goal: we are a highly collaborative, multidisciplinary team focusing on complex, frail patients through a hybrid virtual and in-home clinical model of care. In just 2 years, we’ve implemented a care model that consistently achieves a dramatic reduction in acute admissions and in total cost of care. At present, we have 15 care teams providing highly personalized, high touch care across 4 states, with plans to double our team by the end of this year alone.

That’s where you come in. We need a highly analytical & innovative problem-solver; an energetic yet disciplined, empathic self-starter who understands that best-in-class care delivery is dependent on best-in-class operational infrastructure. Our care teams will rely on your ability to “see the forest through the trees;” wading into the intricate details of complex care processes, workflows, and outcomes to uncover insights that deliver better care experiences & outcomes for our patients & our teams. You will report to IHC’s Director of Operations, and work alongside medical and operational leaders within the program and across Devoted Medical, with exposure to and influence over strategic decision-making affecting care for Devoted’s most vulnerable populations.

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Salary range: $105 - $121K annually

Our Total Rewards package includes:

The salary and/or hourly range listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, years of relevant experience, education, credentials, budget and internal equity).

Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.

As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.