Clinical Care Coordinator Jobs

About The Headstrong Project Inc.

The Headstrong Project Inc. (THP) is a non-profit organization that works to create a more effective and equitable mental health choice for the nation’s veterans, military service members and their families by generating access to quality trauma informed care and innovating mental health delivery systems nationally.

THP has a team of community based clinical providers in private practice and others who seek to improve the quality of mental health care. By establishing and managing networks of providers without building brick and mortar facilities, THP maximizes fundraised dollars towards the delivery of care provided by our experienced trauma clinicians.

Position Description

The Care Coordinator is part of our Clinical Operations Team. Reporting to the Director of Care Coordination for clinical and process oversight. The care coordinator also works closely with the Regional Clinical Director and other Care Coordinators. The Care Coordinator is primarily responsible for the client journey of the veterans, military service members and their families who are seeking treatment for post-traumatic stress as well as other mental health conditions. The Care Coordinator conducts a triage of all potential clients assessing for programmatic appropriateness as well as risk and eligibility; is the primary case manager connecting clients to providers within the THP network; and assists with quality assurance and crisis management. Care Coordinator must have background and training in utilizing evidence-based interventions in the assessment and treatment of mood disorders, posttraumatic stress disorder and adjustment disorders. Qualified candidates will be able to also provide therapy, with an emphasis on delivering evidence-based care. Certification or documented proficiency in one or more of the following EBP’s: EMDR, CBT, CPT and PE is required at time of hire or within a year of employment if providing services.

Essential Duties and Responsibilities:

• Perform case management processes to ensure clients are connected to appropriate clinical resource(s) within the THP clinical network.
• Work closely with the Regional Clinic Director to appropriately assign clients and communicate regarding capacity across markets.
• Remain informed about and contribute to monitoring program information and performance, resulting in adherence to program goals and objectives.
• Utilize Salesforce for all data entry and client communication
• Collaborate with and provide ongoing program recommendations and evaluations to the CCO and Regional Clinic Director for continuous growth and quality.
• Create safety plans for high risk clients during intake/triage.
• All other duties as assigned
• Capture medical authorization forms, assessments and any other paperwork needed during the intake process
• Manage intake process to include staffing clinical intake assessments, case assignments and other clinical protocols on veterans and family members as indicated.
• Demonstrate command of HIPAA and CARF and other applicable regulations and codes.

Desired Qualities:

• Developed skill set for collaborating and generating creative problem solving with internal and external professionals and providers.
• Capacity for flexibility and adaptability in different work situations.
• Ability to work well with diverse populations.
• Ability to work effectively as part of a team, as well as independently.
• Enthusiasm and passion for evidence-based practice.
• Skillful in training others and developing staff.
• Clinical skills for conducting brief and targeted assessments to provide psychotherapy interventions, health and behavior change, and triage for appropriate level of care.
• Effective written and verbal communication skills with strong presentation skills.
• Strong consultative abilities, conflict-resolution skills, and leadership abilities.

Required Qualifications:

• A minimum of three years’ experience working in a clinical setting.
• Knowledge of evidence-based practice, including manualized treatment modalities and measurement-based care.
• Must demonstrate leadership capacity and ability to foster team-building as well as a supportive, flexible environment.
• Must have proficient computer skills and command of Word and Excel.
• Master’s degree from an accredited college or university in the Mental Health or related field.
• Must possess a current license or be license-eligible within one year of employment.
• Must be available and willing to work 1 late night a week as required to meet business needs.
• Must have experience assessing for PTSD as well as comorbid diagnoses (e.g., SUD, depression, anxiety).

Desired Qualifications and Experience Include:

• Experience working with military populations and/or veterans is strongly preferred.
• Experience working with Salesforce or other CRM platforms is strongly preferred.

Position Type: Full-time, evening hours required as needed by THP Clinical Operations.

Location: Remote position anywhere in United States

Compensation: Salary ranges from $55,000 to $70,000 and is commensurate with experience. Excellent benefits package including comprehensive health, dental and life insurance, four weeks paid vacation, paid sick time, Flexible Spending Account plans for health and dependent care, a 401(k)-retirement plan with a generous employer match. All benefits are eligible on Day 1 of employment.

The Headstrong Project Inc. is an equal opportunity employer. The Headstrong Project Inc. does not discriminate on the basis of race, color, religion, gender identity, gender expression, pregnancy, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other category protected by law. We strongly encourage and seek applications from women, people of color, members of the lesbian, gay, bisexual, and transgender communities.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete an employment eligibility verification document form upon hire.

THP reserves the right to perform background checks on all new hires.

Please send resumes to [email protected].

Only applicants under consideration will be contacted.