Operations Manager, Pga Food And Beverage

The Opportunity

Pay

Minimum - Anticipated Maximum Salary: $71900 - $95300 / year

The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

Benefits

• 401(k) with company match
• Generous friends-and-family discounts at many of our hotels and resorts
• Health, dental, and vision insurance
• Paid vacation days and holidays
• Tuition and/or professional certification reimbursement
• Performance bonuses
• Paid parental bonding leave

Responsibilities

• Managing concession operations with a strong focus on client and guest satisfaction. Assist in all scheduling, supervision and creating a positive working environment of all concession areas and team members.
• Maintain constant communication with senior management and client to ensure proper operations of the team.
• Communicate and assist other team members and departments when needed.
• Collaborate with all department managers to facilitate accurate and timely operations of PGA of America Championships.
• Research and develop new policies, procedures, menus, and control policies that elevate service standards and accountability of staff. Coordinate health department, alcohol compliance and quality standards, handle guest relations, and monitor adherence to quality assurance standards.
• Other duties as assigned.
• Manage and prioritize operational tasks including but not limited to the development and execution of build and production schedules, logistics, and distribution as well as overseeing multiple areas and delegating to team members simultaneously.
• Actively pursue strategic and operational objectives.
• Maintain positive client relations and develop and manage all vendor relationships.

Qualifications

• Experience effectively leading a team is required.
• Ability to manage their own time as well as the time of others.
• Ability to communicate through oral and written skills with staff, creating a positive work environment.
• Demonstrated commitment to guest service.
• Must be able to manage frequent change and be a problem solver.
• Strong food knowledge with a variety of menus and previous experience supervising service personnel required.
• Minimum of 3 years' experience in a high-volume restaurant and/or catering environment.

Who We Are

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.