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Client Success Manager Jobs

Client Success Manager - Marine
By Storable At Illinois, United States
Ability to manage the challenges of handling multiple accounts while providing excellent client service. Excellent time management and organizational skills.
Serve as a product, company, and industry ambassador educating prospects and customers on the capabilities of our platform.
Serve as the primary interface to manage and resolve all customer issues
2+ years of Client Success, Implementation, or Client Support experience
Ability to build trust and credibility by understanding and addressing client requirements
Demonstrated analytical, relationship-building, communication, and strategic problem-solving skills
Client Success Manager Jobs
By FONEMED At Denver, CO, United States
Experience working in client success, account management, sales, or relevant role, preferably within a clinical/healthcare environment.
Proven track record of account management and sales success.
Experience in telehealth and/or virtual healthcare is considered an asset.
Strong business acumen and analytical skills.
Building and maintaining strong relationships with clients while actively engaged in professional networks.
Identify opportunities to expand Virtual Care solutions with core clients.
Client Success Manager Jobs
By FONEMED At Olympia, WA, United States
Experience working in client success, account management, sales, or relevant role, preferably within a clinical/healthcare environment.
Proven track record of account management and sales success.
Experience in telehealth and/or virtual healthcare is considered an asset.
Strong business acumen and analytical skills.
Building and maintaining strong relationships with clients while actively engaged in professional networks.
Identify opportunities to expand Virtual Care solutions with core clients.
Client Success Manager, Enterprise
By SonderMind At Denver, CO, United States
5+ years of Client Success experience in enterprise SaaS
Minimum of 2 years experience working with senior level HR teams from enterprise companies.
Demonstrable experience in strategic account planning, cross-selling, and renewals
Experience identifying and collaborating with employee resource groups, and diverse stakeholders within an customer organization
Experience driving client results and achieving desired KPIs with retention, engagement and expansion rates
Experience working with Product, Marketing, Analytics, and Engineering teams
Client Success Manager Jobs
By Kasmir Associates At New York, United States
Convey insights from partners to the product management team, specifically concerning new product development features.
Proactively offer exceptional service to our collaborators, understanding their business needs, and delivering top-tier assistance.
A comprehensive understanding of advertising and media technology, coupled with experience in handling interactions with technical client teams, would be advantageous.
Premium health benefits including comprehensive vision, medical, and dental.
In your role as a Client Success Manager (CSM), you will:
Collaborate with the Sales and Research & Development teams to cultivate and enhance relationships with our publishing partners.
Client Success Manager Jobs
By Smartrr At New York City Metropolitan Area, United States
Use your experience in eCommerce to consult clients on best practices to build trust and company association with industry expertise
Assist in creating training courses and educational materials for other members of the department and customers
3-5 years experience in customer success for a SaaS tech startup
Achieve clear retention goals and process milestones for our clients to work towards
Advocate for the clients needs with all internal teams, including Product, Engineering, Sales, and Marketing
Proactively monitor customer accounts, identify potential issues or areas for improvement, and develop strategies to address them
Client Success Manager (Marketing Agency)
By PrincePerelson and Associates At Utah, United States
Minimum of 3 years of experience in account management leadership or a client-facing manager role in a marketing agency.
Strong organizational and project management abilities.
Exceptional communication and interpersonal skills.
Thrives in a fast-paced environment and can manage multiple accounts effectively.
Client Success Manager - Join Our Growing Marketing Agency!
Act as the primary point of contact for our clients, addressing their queries, concerns, and feedback.
Client Success Manager Jobs
By Astral Insights At Raleigh, NC, United States
Bachelor's degree in business, analytics, or engineering; or equivalent professional experience.
Exceptional written and verbal communication skills, with the ability to present complex information clearly and effectively.
Strong analytical and problem-solving skills, with a focus on detail and delivering data-driven results.
Business Development: Identify and develop new business opportunities within new and existing accounts to expand our footprint and increase revenue.
Data Strategy Support: Collaborate with our technology team to support the development of data strategies for our clients.
Digital Thought Leadership: Create and disseminate digital content that positions Astral Insights as a thought leader in the industry.
Sr. Client Success Manager
By Included Health At United States
5-8 years of experience in client success / account management related to benefits and healthcare
Corporate experience working at a navigator, digital health point solution, carrier/TPA, consulting firm, population health management firm, or related
Experience using Salesforce and other using key account management platforms
Lead the client management of a portfolio of large, complex, high value and high potential clients.
Collaborate with other providers in the client’s benefits ecosystem to ensure we optimize the member experience and the client investment.
Strong communication skills to articulate a compelling value proposition, deliver insights, and manage difficult conversations
Client Success Manager Jobs
By Exiger At , Mclean
Demonstrable ability to manage complex client needs and requirements.
Manage the day-to-day external relationships across a client portfolio.
Demonstrable experience with technology products
Experience with Global Regulatory and Compliance processes, systems and due diligence an added advantage.
Client facing experience, in current or previous roles.
Strong presentation skills – you will be hosting training sessions for client staff
Client Success Enablement Manager
By Hinge Health At , San Francisco $82,100 - $149,000 a year
Change management: Able to influence stakeholders to affect process change. Thoughtful approach from planning to monitoring.
Active listening and empathy: for the customer and employee journey - diagnosing pain points and designing new and improved experiences.
Communications: align on key messaging across the Client Success team, working with key stakeholders to identify key themes.
Empowering Others: to be more confident and effective in their roles and supporting customers
Systems thinker: Highly analytical, able to break down a problem. Builds robust models / frameworks aimed at solving problems.
In Office Perks: Daily lunch, coffee/tea and office snacks, and weekly social hours.
Client Success Manager Jobs
By ThisWay Global At Greenville, SC, United States
At least 2 years of combined experience in client relations, sales, and management within a business-to-business services context
Prior experience with client relationship management tools is a plus
Utilize client relationship management tools to monitor, report, and manage various aspects of client engagements
Implement a structured client relationship governance process, including operational meetings, action log reviews, and strategic reviews with client management
Engage clients proactively to ensure they are well-informed about our services and capabilities
Manage and strengthen relationships between our business unit and clients by conducting regular scheduled visits, both in-person and virtually
Implementation And Client Success Manager - Partnerships
By CaryRx At Washington, DC, United States
Strong project management skills, with a track record of successfully managing complex projects from initiation to completion
Project Management Professional (PMP) certification or similar project management credentials
Strong leadership and team management capabilities
Bachelor's degree in Business, Project Management, or a related field
Proven experience as a Project Manager, Implementation Manager, or similar role, with a minimum of 3-5 years of relevant experience
Salary Range: Commensurate with qualifications and experience
Data Analytics Client Success Manager
By Wipfli At , Remote $100,000 - $170,000 a year
Prior experience in consulting and product or service management desired.
5-10 years of experience in a managerial role within an organization
Support in the selling process of Managed Services solutions and services
Help drive the strategic direction of the Managed Services department by designing and integrating new services and technologies
Deep knowledge of service desk processes and standards
Has managed projects as either a Team Lead, Project Manager
Client Success, Customer Success, Engagement Manager
By Reforge At United States
Synthesizer- You have the skills and inclination to proactively synthesize patterns and the ability to translate insights into assets and processes
Salary + Equity- We offer highly competitive salary and equity inline with top tier technology companies.
401k -We offer the opportunity for you to contribute to a 401k directly from your paycheck
An Experienced Customer Success Leader –
Identify interventionsto drive engagement and value for subscription ownersandend users
Collect, synthesize, and disseminate feedbackfrom customers across the organization to inform the efforts of our Product, Supply, and Sales organizations.
Associate Client Success Manager
By BrettonTrova At Greater Boston, United States
Ability to be client-facing with excellent client management skills.
Account management: 1 year (Preferred)
Meet with the Client Services & Sales team regularly to collaborate on and manage active candidates.
Conduct client service activities, including resume reviews, candidate summaries, sourcing client information, and maintaining databases.
Work side-by-side with the Client Service team to assist in the delivery of our services.
Collaborate with the recruitment team on new and existing client needs.
Client Success Manager, Employers
By Calibrate At United States
Excellent relationship management, analytical, and presentation skills
Develop strategic account management plans and regularly communicate client portfolio health internally
Prior commercial experience managing health / wellness benefits to employers
Manage an employer account portfolio to deliver client satisfaction, client engagement and retention
Deliver important client updates, report performance metrics and SLAs, manage effective meetings, and lead compelling quarterly business reviews
3-5 years of experience supporting clients, managing an account portfolio, or similar role
Client Success Manager, Government Solutions - Us
By ICEYE At United States
5+ years of experience in government or government contracting, specifically in customer success, consultancy or project management, and emergency management including:
Facilitate joint customer/ICEYE solution planning and management
Encourage cross-collaboration between sales, account management, marketing, and product to ensure team success
Define and manage client success strategies
Knowledge of industry trends and best practices, with the ability to recommend improvements to existing processes.
Strong problem-solving skills, with the ability to identify issues and develop effective solutions.
Client Success Manager (Remote)
By Azdan At , Remote
Proven experience in customer success or account management role, preferably in a B2B environment.
Provide accurate and timely reports on customer engagement, satisfaction, and retention to management.
Any software/enterprise solutions experience will be add value
Excellent communication and interpersonal skills to build strong relationships with customers.
Strong problem-solving and analytical skills to identify and address customer needs effectively.
Demonstrated ability to manage multiple customers and projects simultaneously while maintaining attention to detail.
Client Success Enablement Manager (Remote)
By Hinge Health At Denver, CO, United States
Change management: Able to influence stakeholders to affect process change. Thoughtful approach from planning to monitoring.
Active listening and empathy: for the customer and employee journey - diagnosing pain points and designing new and improved experiences.
Communications: align on key messaging across the Client Success team, working with key stakeholders to identify key themes.
Empowering Others: to be more confident and effective in their roles and supporting customers
Systems thinker: Highly analytical, able to break down a problem. Builds robust models / frameworks aimed at solving problems.
For this position the individual has the flexibility to work anywhere, within the US.

Are you a people person with a passion for problem-solving? We are looking for a Client Success Manager to join our team and help our clients succeed! As a Client Success Manager, you will be responsible for developing and maintaining relationships with our clients, providing them with the best possible customer service, and ensuring their success. If you are a motivated individual who loves working with people and helping them reach their goals, this is the job for you!

A Client Success Manager is responsible for managing the relationship between a company and its clients. They are responsible for ensuring that clients are satisfied with the services they receive, and that the company is meeting the needs of its clients.

What is Client Success Manager Job Skills Required?

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to manage multiple projects and prioritize tasks
• Knowledge of customer service principles and practices
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office Suite

What is Client Success Manager Job Qualifications?

• Bachelor’s degree in business, marketing, or related field
• Previous experience in customer service or client relations
• Knowledge of customer relationship management (CRM) software
• Knowledge of sales and marketing principles

What is Client Success Manager Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer relationship management (CRM) software
• Knowledge of sales and marketing principles
• Knowledge of industry trends and best practices

What is Client Success Manager Job Experience?

• Previous experience in customer service or client relations
• Previous experience in sales or marketing
• Previous experience in project management

What is Client Success Manager Job Responsibilities?

• Develop and maintain relationships with clients
• Respond to client inquiries and resolve any issues
• Monitor client accounts and ensure customer satisfaction
• Analyze customer feedback and develop strategies to improve customer service
• Develop and implement strategies to increase customer loyalty
• Track and report on customer service metrics
• Develop and implement strategies to increase sales and revenue