Associate Director, Development - Remote

At the American Cancer Society, we're leading the fight for a world without cancer. Our employees and 1.5 million volunteers are raising the bar every single day. We actively seek candidates from diverse backgrounds including communities of color, the LGBTQ community, veterans, and people with disabilities. The greater the diversity of our people, the better we can serve our communities.

Position Description

***This is a remote position that can be home based in the Charlotte NC area or anywhere in the state of SC. Candidates must be able to attend local meetings and events when needed. ***

JOB SUMMARY

Leads a team of staff responsible for a revenue portfolio driven by priority relationships, account management, events, and fundraising activities with accountability for million-dollar plus income targets, as well as mission and advocacy integration. Ensures team goal achievement through the effective leadership, engagement, empowerment and mobilization of diverse partners, constituents, and volunteers.

MAJOR RESPONSIBILITIES

• Manages, coaches, develops, and trains a team of development staff, each responsible for substantial account and revenue portfolios
• Models and fosters behavior that establishes a culture that values the staff/volunteer partnership, and is consistent with the cultural beliefs and values of the Society
• Manages team to successful volunteer and customer retention, recognition, and pipeline development, with a focus on high impact relationships and key volunteer leadership roles
• Ensures team engages the community to create relevant, best in class experiences for priority constituents including participants, teams, sponsors, cancer survivors and caregivers; ensures event and activity details are expertly executed
• Ensures team engages, recruits, stewards, trains and manages relationships with volunteers and customers to successfully execute fundraising plans and achieve revenue goals.
• Serves on the Market Leadership Team and contributes to building the strategy.
• Ensures the implementation of best practices for revenue growth, adjusting to customer experience survey results and feedback; drives and encourages creativity and innovation resulting in new revenue opportunities
• Accountable for the team's achievement of significant revenue targets for a portfolio of priority relationships, account management, fundraising activities and events
• Ensures compliance with ACS policies, including employment, risk management, event and cash handling, data management, and financial controls.
• Leads the development of relationships and engagement of target partners, organizations, corporations, and individuals
• Monitors financial expenditures and progress to budget and takes appropriate measures to meet top and bottom-line goals ensuring a high return on investment
• Actively collaborates with all development team members, Marketing, Cancer Control, and ACS CAN staff to maximize success; leverages opportunities to expand engagement of constituents through the collaborative account planning

Position Requirements

• Ability to proactively monitor and adjust activities to respond to changing circumstances and priorities to meet goals, proactively address issues as they arise and mitigate risks associated to events.
• Outcome driven; strong project management ability.
• Able to work successfully in a diverse team environment.
• Strong market, community and constituent perspective.
• Broad knowledge of the overall structure, programs, and services of the American Cancer Society including policies and procedures.
• Strong customer service orientation, with extensive experience in effectively addressing and resolving issues.
• Proficient in computer-based information systems.
• Proven relationship building, persuasion and influence skills.
• Ability to recruit, train and motivate community-based volunteers.
• Able to work through others to accomplish goals.
• Demonstrated ability in handling multiple priorities, project management and meeting deadlines; strong planning and organizational skills.
• Remains composed under stress, handles responses to criticism tactfully and delivers on organizational commitments.
• Excellent written and verbal communication, presentation, and interpersonal skills.