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Customer Success Associate Jobs

Customer Success Associate Jobs
By Windfall At San Francisco Bay Area, United States
Leverage technology, tools, and automation to manage your book of accounts at scale
2+ years of experience in SaaS in customer-facing roles (e.g., customer success, marketing, product implementation, sales, etc.)
Moderate Excel experience (formulas, filtering, vlookups)
Experience delivering presentations, leading customer calls, and fielding customer questions
Startup experience, especially in a B2B SaaS or data company
Basic knowledge of data science
Associate Manager - Customer Success Engineer - Remote
By Duck Creek Technologies At United States
3+ years of experience with Cloud Environment (Azure/AWS) and Container management(Kubernetes)
Participate in Solution Blueprint definition, review, and signoff on requirements sessions with customer, SA, SaaS Ops and implementation teams
Provide support as needed to Technology Organization teams when customer specific implementation experience is required
Responsible for all technical / liaison communication with the Customers and serves as a bridge cross Customer Service Managers and Customers
Works with the Account Manager and SI Team Lead to ensure conformance to DCOD processes and procedures
Manages environment dependencies with other OnDemand teams to ensure that these dependencies are met in timely and performant fashion
Associate Manager, Customer Success, Bases Games Team
By NielsenIQ At Chicago, IL, United States
A good level of experience in key account management, planning and implementation
Manages the overall success of client deliverables
Manages/develops analysts: onboarding, training, regular 1:1s, coaching discussions, performance reviews that identify development areas and stretch opportunities
Excellent verbal and written communication skills in English
Guides analyst to be client-facing, leaning in with junior analysts as needed
Supports analyst through development/finalization of pre-field inputs in collaboration with PD
Customer Success Associate Jobs
By Figure At Reno, NV, United States
Educate customers on Figure and our products with knowledge and enthusiasm
Gather key insights and assist in process improvement for Figure’s products and services and the impact to our customer experience
Participate in new training and licensing programs to expand the team’s capabilities
Confident, friendly and compassionate communication skills
Company HSA, FSA, Dependent Care, 401k, and commuter benefits
Be the first point of contact and advocate for our customers
Collaboratemd- Customer Success Associate (Remote, Us)
By EverCommerce At Orlando, FL, United States
1-2+ years of experience in account management, customer success or customer support, experience with a SaaS company a plus
Document and contract preparation and management.
Skills and Experience needed for success in this role:
Customer advocate that offers solutions and ensure customer retention.
Acquire and maintain current knowledge of relevant product features in order to provide accurate solutions to customers.
Exceptional communication and presentation skills
Customer Success Support Associate
By Murj | Empowering Modern Cardiac Device Care At United States
Exceptional people skills with the ability to work with various roles from clinical staff to C-level executives including Physicians.
College degree or commensurate experience in the CIED market
Real-time customer support through inbound inquiries beginning at 8am local time or earlier as needed.
Inform and educate customers about product updates and new features.
Lead customer training sessions as needed.
Promote customer loyalty and adoption of Murj features and tools.
Customer Success Associate Jobs
By Tenacious At Tampa, FL, United States
2-3+ years of experience in a Customer Success, account management, or strategic consulting role. Enterprise SaaS experience preferred
This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence
Experience assisting or working with technical products
Solutions-oriented with strong problem solving skills
Has experience serving and partnering with large-scale business solutions at Fortune 500 companies
Minimum requirements for the role:
Customer Success Associate Jobs
By Tenacious At San Antonio, TX, United States
2-3+ years of experience in a Customer Success, account management, or strategic consulting role. Enterprise SaaS experience preferred
This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence
Experience assisting or working with technical products
Solutions-oriented with strong problem solving skills
Has experience serving and partnering with large-scale business solutions at Fortune 500 companies
Minimum requirements for the role:
Customer Success Associate Jobs
By Tenacious At Washington, DC, United States
2-3+ years of experience in a Customer Success, account management, or strategic consulting role. Enterprise SaaS experience preferred
This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence
Experience assisting or working with technical products
Solutions-oriented with strong problem solving skills
Has experience serving and partnering with large-scale business solutions at Fortune 500 companies
Minimum requirements for the role:
Associate Customer Success Manager, Cst
By HubSpot At United States
Be passionate about customer success and experience
Positively contribute to a team culture of skill development and peer-to-peer feedback
Excellent problem solving and critical thinking skills
Prior experience in a customer service or consulting role
Ability to manage multiple priorities while maintaining strict attention to details
Strong communication skills and the ability to effectively drive a phone conversation
Customer Success Associate Jobs
By Imprivata At , Saint Petersburg, 33716 $57,000 - $83,000 a year
Excellent organizational and time management skills including the ability to prioritize and multi-task activities across many customers at once.
Communicate “voice of the customer” feedback to upper management and help drive strategic initiatives and program improvement.
Outstanding cross-functional collaboration skills to bring key Imprivata functional areas together in order to solve customer requirements.
2-4 years’ experience in customer facing role.
Knowledgeable with CRM systems, preferably SalesForce.com and Gainsight
Excellent problem-solving skills and ability to navigate challenging situations in a professional manner.
Customer Success Associate Jobs
By HeadLight At Seattle, WA, United States
Co-manage HeadLight’s hardware leasing program including inventory management, mobile device management, and cellular service processes
Develop and demonstrate industry and solution knowledge in order to consult with customers on both technical and process decisions
Develop customers into HeadLight experts and advocates through training development and delivery (both remote and in person)
Develop expertise in HeadLight's product offerings, business model, services, and Customer Success best practices
Proven track record of supporting SaaS offerings and enabling
Minimum of 2 years experience in a customer support or customer success role working with business customers on complex software systems
Customer Success Associate- Remote
By iboss At United States
Provide feedback to product management, engineering, and R&D teams
Work with team leads and management to bubble up recurring issues or opportunities for product or process improvements.
Create and submit knowledgebase entries to help improve customer self-service capabilities.
Previous sales engineering or technical account manager experience
Manage and prioritize assigned portfolio of customers to ensure each customer is successful and satisfied
Act as the customer’s go-to iboss subject matter expert when they are planning changes or enabling new capabilities
Customer Success Associate - Remote
By iboss At United States
Provide feedback to product management, engineering, and R&D teams
Work with team leads and management to bubble up recurring issues or opportunities for product or process improvements.
Create and submit knowledgebase entries to help improve customer self-service capabilities.
Previous sales engineering or technical account manager experience
Manage and prioritize assigned portfolio of customers to ensure each customer is successful and satisfied
Act as the customer’s go-to iboss subject matter expert when they are planning changes or enabling new capabilities
Customer Success Associate Jobs
By Intermedia Cloud Communications At Bellevue, WA, United States
Bachelor's Degree in related field preferred or equivalent combination of education and experience required
Teamwork and flexibility and the ability to adapt to different management levels and work assignments
Address all customer inquiries with a focus on increasing satisfaction and providing a worry free experience
Triage unique situations and strategically determine a save offer or applicable discount that are within pre-established limits
Minimum 2 years relevant experience in customer care, support and/or customer retention
Strong written and verbal communication skills
Customer Success Associate (Est)
By Fuel Cycle At United States
Engage in customer success activities including onboarding, training, customer support, project management, renewals, and cross-sells / up-sells
Minimum one-year in a customer success/account management role
Manage client health metrics with technology (Salesforce, Pendo or Internal dashboards)
Partner with Sales and Finance teams for achieving retention, cross-sells, up-sells, and forecasting
Experience in market research preferred
Exceptional verbal and written communication skills
Customer Success Associate Jobs
By Contraqer Corp. At Virginia, United States
Contraqer, the leading provider of friction free procurement management software is seeking a Customer Success Associate (CSA).
·Ability to effectively handle challenging customer situations and change management
·Strong problem-solving skills coupled with reasoning to be able to resolve problems or offer alternate solutions
·Excellent communication skills; written, verbal, and presentation
·Establish an on-going, trusted advisor relationship with the customer
·Provide training (web-based and on-site) to customers
Customer Support/Success Associate
By Zenex Partners At United States
Previous experience in tech, crypto, finance, or fintech.
Motivated by Client's mission and creating a seamless experience for our highest value customers.
Basic knowledge of blockchain, web3, staking, ROI/staking rewards, self-custody, and/or crypto.
Responsibilities of Customer Support/Success Associate
Requirements for Customer Support/Success Associate
Provide best-in-class customer support, handling customer contacts through to resolution, including collaborating across teams of subject matter specialists.
Customer Success Associate Jobs
By MATRIX Resources At California, United States
Previous experience in tech, crypto, finance, or fintech.
Basic knowledge of blockchain, web3, staking, ROI/staking rewards, self-custody, and/or crypto.
Motivated by our mission and creating a seamless experience for our highest value customers.
Provide best in class customer support, handling customer contacts through to resolution, including collaborating across teams of subject matter specialists.
Champion clear communication with internal and external partners to align on solutions and drive results.
Flexible and adaptable to meet the evolving needs of a high-growth and fast paced organization.
Customer Success Associate Jobs
By Copyleaks At New York City Metropolitan Area, United States
Handle incoming support requests and manage tickets in a timely manner
Efficiently manage onboarding of new customers to help them learn, understand and use our platform.
Strong customer-facing and presentation skills for routine calls and product tutorials
Impressive communication and technology skills
Experience working with small teams and able to work in different capacities
Act as the main point of contact for B2B customers

Are you passionate about helping customers succeed? We are looking for a Customer Success Associate to join our team and help our customers reach their goals. If you have a knack for problem-solving and a drive to make a difference, this could be the perfect job for you!

Overview:

A Customer Success Associate is responsible for ensuring customer satisfaction and loyalty by providing excellent customer service and support. They are the primary point of contact for customers and are responsible for resolving customer inquiries and complaints, providing product information, and helping customers with product and service issues.

Detailed Job Description:

A Customer Success Associate is responsible for providing excellent customer service and support to customers. They are the primary point of contact for customers and are responsible for resolving customer inquiries and complaints, providing product information, and helping customers with product and service issues. They must be able to effectively communicate with customers and build relationships with them. They must also be able to identify customer needs and provide solutions.

What is Customer Success Associate Job Skills Required?

• Excellent customer service and communication skills
• Ability to build relationships with customers
• Ability to identify customer needs and provide solutions
• Knowledge of customer service principles and practices
• Knowledge of customer relationship management (CRM) systems
• Knowledge of product and service offerings
• Ability to work independently and as part of a team
• Ability to multitask and prioritize tasks
• Ability to handle customer complaints and difficult situations

What is Customer Success Associate Job Qualifications?

• Bachelor’s degree in business, marketing, or related field
• Previous customer service experience
• Knowledge of customer service principles and practices
• Knowledge of customer relationship management (CRM) systems
• Knowledge of product and service offerings

What is Customer Success Associate Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer relationship management (CRM) systems
• Knowledge of product and service offerings
• Knowledge of customer service software and tools

What is Customer Success Associate Job Experience?

• Previous customer service experience
• Experience with customer relationship management (CRM) systems
• Experience with customer service software and tools

What is Customer Success Associate Job Responsibilities?

• Respond to customer inquiries and complaints in a timely manner
• Provide product information and help customers with product and service issues
• Identify customer needs and provide solutions
• Build relationships with customers
• Monitor customer satisfaction and loyalty
• Maintain customer records and update customer information in the CRM system
• Follow up with customers to ensure their satisfaction