Register
Recruit Create CV

Associate Customer Success Manager Jobs

Associate Manager - Customer Success Engineer - Remote
By Duck Creek Technologies At United States
3+ years of experience with Cloud Environment (Azure/AWS) and Container management(Kubernetes)
Participate in Solution Blueprint definition, review, and signoff on requirements sessions with customer, SA, SaaS Ops and implementation teams
Provide support as needed to Technology Organization teams when customer specific implementation experience is required
Responsible for all technical / liaison communication with the Customers and serves as a bridge cross Customer Service Managers and Customers
Works with the Account Manager and SI Team Lead to ensure conformance to DCOD processes and procedures
Manages environment dependencies with other OnDemand teams to ensure that these dependencies are met in timely and performant fashion
Associate Manager, Customer Success, Bases Games Team
By NielsenIQ At Chicago, IL, United States
A good level of experience in key account management, planning and implementation
Manages the overall success of client deliverables
Manages/develops analysts: onboarding, training, regular 1:1s, coaching discussions, performance reviews that identify development areas and stretch opportunities
Excellent verbal and written communication skills in English
Guides analyst to be client-facing, leaning in with junior analysts as needed
Supports analyst through development/finalization of pre-field inputs in collaboration with PD
Associate Customer Success Manager, Cst
By HubSpot At United States
Be passionate about customer success and experience
Positively contribute to a team culture of skill development and peer-to-peer feedback
Excellent problem solving and critical thinking skills
Prior experience in a customer service or consulting role
Ability to manage multiple priorities while maintaining strict attention to details
Strong communication skills and the ability to effectively drive a phone conversation
Associate Program Manager, Customer Success Enablement
By GitLab At United States
Benefits to support your health, finances, and well-being
Provide insights and recommendations for process improvement to other Field Enablement Program Managers.
Manage curricula and reporting for online, self-paced onboarding, and result-driven continuous learning.
Determine opportunities for improving the learning experience and identify innovative techniques for delivery.
Creative problem-solving skills as we are always looking for new ways to improve existing ways of working
Analytical and problem-solving skills, ability to think critically, and attention to detail
Associate Customer Success Manager
By Bitsight At Raleigh, NC, United States
Collect vendor feedback and work with Product Management to preemptively solve product issues
Over 750 teammates are dispersed throughout Boston, Raleigh, New York, Lisbon, Singapore, Argentina, and remote
Manage vendor issues and satisfaction like a continuous project
1+ years of experience preferred
We invented the cyber ratings industry in 2011
Over 3000 customers trust Bitsight
Associate Customer Success Manager
By ServiceNow At San Diego, CA, United States
Identify criteria for assisting your customers by using Artificial Intelligence in the Impact Digital Experience
2+ years of related work experience; OR equivalent work experience
Apply proficient knowledge of standard principles, theories, concepts and techniques
Oversee the customer outcomes engagement for customers in your portfolio, understanding each customer's needs and challenges
Ensure customers are technically healthy and on the most recent version of our product
Promote ServiceNow customer success stories and processes
Associate Customer Success Manager
By LifeWorks (acquise par TELUS Santé | acquired by TELUS Health) At Chicago, IL, United States
3-5 years of experience in a sales or account management support role
Strong organizational, and time management skills including the ability to be self-directed in managing multiple priorities in a fast paced environment
Analytical, and Project Management skills are an asset
Responsible for updating and utilizing the CRM (Customer Relationship Management) system
Follow up on manager consultations
University degree in Business or a related field, or equivalent work experience required
Associate Customer Success Manager
By Bluecore At United States
Master product offerings to act as a resource for enablement and maintaining the CSM Client Training Board
BA/BS degree & 2+ years experience related to SaaS, technology, digital marketing and/or e-commerce
Must have brand-side retail experience, either working directly for a retailer or working at an agency supporting retailers specifically
Create omni-channel and program proliferation strategies for retailers, and track performance on a regular cadence.
Self starter, who enjoys working with a team and managing multiple priorities in a fast paced environment
Bluecore Communicate™ a modern email service provider (ESP) + SMS
Customer Success Associate, Renewals
By Coalition, Inc. At United States
Prior experience in a customer support/customer service role or a strong desire to learn
Excellent interactive and communication capabilities, both written and verbal, especially in customer-facing roles
This is a remote position that can be based anywhere in the USA.
Ensuring current customers receive the assistance they need from Coalition’s sales, security, insurance, and claims teams
Partnering with Territory Renewal Leads to ensure appropriate prioritization and focus is given to upcoming renewals
Effectively maintaining queues and work dashboards to answer customers on a timely basis
Associate Customer Success Manager (Nyc-Based Only)
By Keywee At New York, NY, United States
As an Associate Customer Success Manager, you’ll own client campaigns end-to-end: from initial strategy, to launch, to measurement and optimization.
You’ll be a part of a fast-moving, dedicated, and whip-smart team and quickly own significant responsibilities
Strong written and verbal skills.
Analytical mindset and vast knowledge of excel.
Keywee Greenhouse is an intensive, action-packed, you-learn-so-much-you-won’t-recognize-yourself training & certification program for recent college/university graduates.
Job Responsibilities (or how you might spend a typical day)
Customer Success Associate Jobs
By Bloomerang At Indianapolis, IN, United States
Manage customer relationships through inbound tasks based on Bloomerang usage and non profit goals
1 year of related work experience
Beginning knowledge of Bloomerang CRM
General knowledge of the non profit space
Strong attention to detail, multi-tasking, problem solving and organizational skills.
Full understanding of the Bloomerang CRM to help problem solve, strategize and give clear next steps for customer issues
Operations Associate - Customer Success
By Samsara At United States
3+ years of data-driven, operational experience, ideally in a SaaS environment or fast-paced management consulting role
Experience launching change management operational process improvements
Drive industry research of best practices to ensure Samsara is building upon cutting-edge technologies and management practices
Build a project and change management foundation by establishing tools, process, and communication standards within CS
Manage playbooks and processes, team enablement, technology, and data insights for a 75+ person (and growing!) CS organization
Build, maintain, and improve our data and reporting capabilities
Customer Success Associate Jobs
By PGT Innovations At Nokomis, FL, United States
Must be able to work independently and have excellent time management and organizational skills.
Must possess conflict management skills.
Strong writing and reading comprehension skills required
General knowledge of PGTI products.
Experience in Business to Business customer support preferred
Works to resolve customer inquiries with a focus on customer satisfaction.
Customer Success Associate (B2C)
By Taxfyle At Miami, FL, United States
Superb time management skills - you can organize and manage multiple priorities and frequent distractions
Demonstrated experience providing excellent customer service in a professional environment
Demonstrated experience operating with a high level of integrity in a service-oriented role
Support new client deployments and on-board client teams, enabling them to gain immediate and ongoing value from Taxfyle
Ensure customers derive maximum value from Taxfyle
Analyze the clients business model to ensure the correct workflow on our platform
Customer Success Manager Associate - Remote
By Akamai Technologies At United States
Have a Bachelor's degree and 2 years of applicable account portfolio management experience
Delivering regular reviews of assigned customer performance to management
Have experience with or membership in Success Expert (CSE) Advancement Path
Have solid understanding of content delivery basics and general knowledge of internet technologies
Have demonstrated written and verbal communication and exceptional presentation skills
Join our highly skilled Customer Success Team!
Customer Success Associate (M-F 11Am-8Pmet)
By Stride Funding At Tampa, FL, United States
Excellent organizational and time management skills
Work with the Servicing Engagement Manager to quality check and submit onboarding rosters
Manage outbound phone queues in the originations system and perform student-level outreach for application follow up
Assist the Servicing Engagement Manager with creating student-facing documentation to support contract adjustments
Dedicated to working at least 40 hours a week to manage all customer relationships and build a tight-knit Stride community
Strong verbal and written communication skills
Customer Success Associate, Small Group
By athenahealth At United States
2+ years of professional experience in professional services, sales, customer support or account management
Prepare and manage regular customer meetings
Strong communication and interpersonal skills and the ability to effectively navigate conflict
Working knowledge of Salesforce is preferred
Ensure customer satisfaction and retention within assigned book of accounts which generate $150K in annual revenue
Partner with internal stakeholders to tailor a long-term success plan for each client that aligns with their business goals
Customer Success Associate Jobs
By Avaline Wine At United States
Manage all customer inquiries related to order fulfillment - e.g. order management, return / refund processes, technical issues, and fraud detection
Monitor DTC store for compliance errors and order management
Effective time management and prioritization
Manage Avaline’s daily customer service operations
Provide a personalized and memorable experience to all customers
Think creatively on ways to optimize each customer’s experience and work cross-functionally to brainstorm effective solutions for existing issues
Customer Success Partner Associate
By SAP At , Newtown Square, 19073, Pa
Commercial experience including experience developing account management plans and contract negotiation
Manage new account assignment into portfolio
0-3 years of experience in the following areas:
Develop and implement account strategies and implementation plans for renewal customers that increase revenue retention and growth.
Increase cloud revenues through improved renewal rates, inclusive of cross or upsell and potential restructures of the contract.
Proficiency in Microsoft Office: Excel, PowerPoint, Word and Outlook
Collaboratemd- Customer Success Associate (Remote, Us)
By CollaborateMD At United States
1-2+ years of experience in account management, customer success or customer support, experience with a SaaS company a plus
Document and contract preparation and management.
Customer advocate that offers solutions and ensure customer retention.
Acquire and maintain current knowledge of relevant product features in order to provide accurate solutions to customers.
Exceptional communication and presentation skills
You have good communication and interpersonal skills and build good rapport with your target audience

Are you looking for an exciting opportunity to make an impact in the customer success space? We are looking for an Associate Customer Success Manager to join our team and help our customers achieve success. You will be responsible for developing and executing customer success strategies, building relationships with customers, and driving customer satisfaction. If you have a passion for customer success and are looking for a rewarding career, this is the job for you!

Overview An Associate Customer Success Manager is responsible for providing customer service and support to customers. They are responsible for ensuring customer satisfaction and helping customers achieve their desired outcomes. They must be able to identify customer needs and provide solutions to meet those needs. Detailed Job Description The Associate Customer Success Manager is responsible for providing customer service and support to customers. They must be able to identify customer needs and provide solutions to meet those needs. They must be able to build relationships with customers and ensure customer satisfaction. They must be able to troubleshoot customer issues and provide solutions. They must be able to provide product and service information to customers. They must be able to provide feedback to the customer success team and management. Job Skills Required
• Excellent customer service and communication skills
• Ability to build relationships with customers
• Ability to troubleshoot customer issues
• Ability to provide product and service information
• Ability to provide feedback to the customer success team and management
• Knowledge of customer service principles and practices
• Knowledge of customer relationship management (CRM) software
• Knowledge of customer service software
• Knowledge of customer service best practices
Job Qualifications
• Bachelor’s degree in business, customer service, or related field
• At least two years of customer service experience
• Experience with customer relationship management (CRM) software
• Experience with customer service software
• Excellent customer service and communication skills
• Ability to build relationships with customers
• Ability to troubleshoot customer issues
• Ability to provide product and service information
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of customer relationship management (CRM) software
• Knowledge of customer service software
• Knowledge of customer service best practices
Job Experience
• At least two years of customer service experience
• Experience with customer relationship management (CRM) software
• Experience with customer service software
Job Responsibilities
• Provide customer service and support to customers
• Identify customer needs and provide solutions to meet those needs
• Build relationships with customers and ensure customer satisfaction
• Troubleshoot customer issues and provide solutions
• Provide product and service information to customers
• Provide feedback to the customer success team and management