Customer Success Associate Intern Jobs

Leverage technology, tools, and automation to manage your book of accounts at scale

2+ years of experience in SaaS in customer-facing roles (e.g., customer success, marketing, product implementation, sales, etc.)

Moderate Excel experience (formulas, filtering, vlookups)

Experience delivering presentations, leading customer calls, and fielding customer questions

Startup experience, especially in a B2B SaaS or data company

Basic knowledge of data science

Educate customers on Figure and our products with knowledge and enthusiasm

Gather key insights and assist in process improvement for Figure’s products and services and the impact to our customer experience

Participate in new training and licensing programs to expand the team’s capabilities

Confident, friendly and compassionate communication skills

Company HSA, FSA, Dependent Care, 401k, and commuter benefits

Be the first point of contact and advocate for our customers

Exceptional people skills with the ability to work with various roles from clinical staff to C-level executives including Physicians.

College degree or commensurate experience in the CIED market

Real-time customer support through inbound inquiries beginning at 8am local time or earlier as needed.

Inform and educate customers about product updates and new features.

Lead customer training sessions as needed.

Promote customer loyalty and adoption of Murj features and tools.

2-3+ years of experience in a Customer Success, account management, or strategic consulting role. Enterprise SaaS experience preferred

This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence

Experience assisting or working with technical products

Solutions-oriented with strong problem solving skills

Has experience serving and partnering with large-scale business solutions at Fortune 500 companies

Minimum requirements for the role:

2-3+ years of experience in a Customer Success, account management, or strategic consulting role. Enterprise SaaS experience preferred

This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence

Experience assisting or working with technical products

Solutions-oriented with strong problem solving skills

Has experience serving and partnering with large-scale business solutions at Fortune 500 companies

Minimum requirements for the role:

2-3+ years of experience in a Customer Success, account management, or strategic consulting role. Enterprise SaaS experience preferred

This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence

Experience assisting or working with technical products

Solutions-oriented with strong problem solving skills

Has experience serving and partnering with large-scale business solutions at Fortune 500 companies

Minimum requirements for the role:

Be passionate about customer success and experience

Positively contribute to a team culture of skill development and peer-to-peer feedback

Excellent problem solving and critical thinking skills

Prior experience in a customer service or consulting role

Ability to manage multiple priorities while maintaining strict attention to details

Strong communication skills and the ability to effectively drive a phone conversation

Excellent organizational and time management skills including the ability to prioritize and multi-task activities across many customers at once.

Communicate “voice of the customer” feedback to upper management and help drive strategic initiatives and program improvement.

Outstanding cross-functional collaboration skills to bring key Imprivata functional areas together in order to solve customer requirements.

2-4 years’ experience in customer facing role.

Knowledgeable with CRM systems, preferably SalesForce.com and Gainsight

Excellent problem-solving skills and ability to navigate challenging situations in a professional manner.

Co-manage HeadLight’s hardware leasing program including inventory management, mobile device management, and cellular service processes

Develop and demonstrate industry and solution knowledge in order to consult with customers on both technical and process decisions

Develop customers into HeadLight experts and advocates through training development and delivery (both remote and in person)

Develop expertise in HeadLight's product offerings, business model, services, and Customer Success best practices

Proven track record of supporting SaaS offerings and enabling

Minimum of 2 years experience in a customer support or customer success role working with business customers on complex software systems

Bachelor's Degree in related field preferred or equivalent combination of education and experience required

Teamwork and flexibility and the ability to adapt to different management levels and work assignments

Address all customer inquiries with a focus on increasing satisfaction and providing a worry free experience

Triage unique situations and strategically determine a save offer or applicable discount that are within pre-established limits

Minimum 2 years relevant experience in customer care, support and/or customer retention

Strong written and verbal communication skills

Engage in customer success activities including onboarding, training, customer support, project management, renewals, and cross-sells / up-sells

Minimum one-year in a customer success/account management role

Manage client health metrics with technology (Salesforce, Pendo or Internal dashboards)

Partner with Sales and Finance teams for achieving retention, cross-sells, up-sells, and forecasting

Experience in market research preferred

Exceptional verbal and written communication skills

Contraqer, the leading provider of friction free procurement management software is seeking a Customer Success Associate (CSA).

·Ability to effectively handle challenging customer situations and change management

·Strong problem-solving skills coupled with reasoning to be able to resolve problems or offer alternate solutions

·Excellent communication skills; written, verbal, and presentation

·Establish an on-going, trusted advisor relationship with the customer

·Provide training (web-based and on-site) to customers

Previous experience in tech, crypto, finance, or fintech.

Motivated by Client's mission and creating a seamless experience for our highest value customers.

Basic knowledge of blockchain, web3, staking, ROI/staking rewards, self-custody, and/or crypto.

Responsibilities of Customer Support/Success Associate

Requirements for Customer Support/Success Associate

Provide best-in-class customer support, handling customer contacts through to resolution, including collaborating across teams of subject matter specialists.

Previous experience in tech, crypto, finance, or fintech.

Basic knowledge of blockchain, web3, staking, ROI/staking rewards, self-custody, and/or crypto.

Motivated by our mission and creating a seamless experience for our highest value customers.

Provide best in class customer support, handling customer contacts through to resolution, including collaborating across teams of subject matter specialists.

Champion clear communication with internal and external partners to align on solutions and drive results.

Flexible and adaptable to meet the evolving needs of a high-growth and fast paced organization.

Handle incoming support requests and manage tickets in a timely manner

Efficiently manage onboarding of new customers to help them learn, understand and use our platform.

Strong customer-facing and presentation skills for routine calls and product tutorials

Impressive communication and technology skills

Experience working with small teams and able to work in different capacities

Act as the main point of contact for B2B customers

1+ years of specific experience in pharma account management or marketing agency experience is highly preferred

Manage and present timelines and status reports for assigned projects (inclusive of contract, campaign, financial, and performance data).

Manage a high volume of projects under tight deadlines with the ability to prioritize/time manage.

1+ years of professional experience

Excellent organization and documentation skills

Set appropriate expectations with internal teams. Negotiate timelines and ensure that all deadlines are achieved.

• 1-2 years of experience in a high-volume call center environment

• 1-2 years of relevant sales experience

• Experience using online chat in a high-volume call center

• Excellent interpersonal, verbal, and written communication skills required

• Provide excellent customer support through effective online chat communications

• Meet customer service goals and key performance call center metrics while working accurately and efficiently

·2+ years of experience in customer success/account management, sales, consulting, project management or other customer facing roles.

·Promote the value of the product through positive customer experience.

·Work closely with Implementation team to ensure seamless customer experience.

·Manage ongoing status reporting and task completion for ongoing clients.

·Enthusiasm for technology and innovation a must. Previous tech experience preferred (SaaS, software most preferred).

·Strong business writing skills, particularly the ability to capture salient ideas in a concise manner.

Build AI coach stories to customer requirements

Participate in weekly Customer Success meetings supporting account leaders, clarifying and documenting customer requirements, and solving customer needs

1+ years of experience in professional customer service experience

Associate Customer Success Specialist Responsibilities:

Associate Customer Success Specialist Requirements:

Work with Implementation Specialists on screen simulations

Collect vendor feedback and work with Product Management to preemptively solve product issues

Over 750 teammates are dispersed throughout Boston, Raleigh, New York, Lisbon, Singapore, Argentina, and remote

Manage vendor issues and satisfaction like a continuous project

1+ years of experience preferred

We invented the cyber ratings industry in 2011

Over 3000 customers trust Bitsight