Analyst - Strategic Relationship Mgmt

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At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Analyst - Global Client Management (Amazon & Dell), GMNS

The Global Client Group (GCG) sits within Global Merchant and Network Services (GMNS) and serves American Express’ largest and most complex global merchants, across retail, online and travel-related industries. Our vision is to be the indispensable partner of choice for our merchant customers to facilitate global commerce. Our mission is to drive business growth and deliver superior business and financial results through delivering premium value, excellence in service, and increased customer engagement through innovative solutions.

Reporting to the Director, Global Client Group Online & Retail, the Analyst in GCG will be responsible for driving the day-to-day support of the GMNS Global Client Management team. Specifically, this role will be responsible for supporting the account owners that oversee our relationship with strategic online and retail merchants, including Amazon and Dell. This is an excellent opportunity for a self-motivated individual who is interested in developing a broad knowledge of the Merchant Services business, Payments industry, and Online & Retail space. Additionally, this individual has the chance to gain experience working as part of a global organization as well as insight into Client Management.

Responsibilities Include:

• Managing monthly merchant updates for external & internal partner meetings
• Playing an active role in the team, contributing ideas and recommendations to help drive growth and charge volume across the portfolio, including driving process improvement and efficiencies
• Sharing and leveraging best practices across the group
• End-end meeting support - including working with internal partners (Marketing, Fraud, Non-Fraud, Payments Consulting, Pricing, Legal, B2B) to develop content for merchant business reviews
• Leading industry projects and initiatives, as needed
• Supporting the ongoing global data management & reporting needs for internal stakeholders and our merchants (including hierarchy support)
• Researching and staying abreast of trends across the Online & Retail industry and our merchants
• Providing ongoing online reporting to the GCG Online & Retail team

Minimum Qualifications:

• Proven decision-making and problem-solving capabilities
• Advanced PowerPoint & Excel skills
• Proven ability to learn business systems, including reporting and CRM tools
• Strong attention to detail and an ability to effectively prioritize and manage multiple priorities
• Candidate must reside in the Greater NYC Metro area
• Strong intellectual curiosity - eager to learn and work through ambiguous environments
• Strong verbal and written communication
• Analytical rigor and financial acumen, comfortable using data to formulate and support theories
• Demonstrated collaboration skills, able to effectively work across multiple partners and drive results

Preferred Qualifications:

• Minimum of 2 years of similar work experience
• Knowledge of Online industry, with a focus on eCommerce
• BA Degree Preferred
• Client-facing experience

Will Not Provide Sponsorship:

• Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
• 6% Company Match on retirement savings plan
• Competitive base salaries
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Free and confidential counseling support through our Healthy Minds program
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Career development and training opportunities
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Bonus incentives

Will Not Provide Sponsorship:

• Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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