Customer Relationship Analyst Jobs

Issue benefits including Health, HSA, Dental, Vision, and Life insurance

Innate ability to communicate well with almost anyone.

Reliably able to commute or planning to relocate to Deer Park, IL

Motivated by growth opportunities (we LOVE to hire from within)

Must be able to pass background check & urinary drug screening

Conduct reviews every 90 days to begin and annually thereafter

Strong relationship development and management skills, good interpersonal skill set.

Strong time management skills, attention to detail and outstanding follow-up skills.

Solid experience with CRM software (e.g., HubSpot/Salesforce) and MS Office (particularly MS Excel) including project management software.

Strong listening skills and ability to correlate customer thoughts into company action.

Experience delivering client-focused solutions to customer needs.

Proven ability to manage multiple complex activities at a time.

We offer great compensation, health benefits, a pet-first work environment and FREE DOGTV.

Manage key phases of CRM-based campaigns including goal setting, content planning, and data segmentation to meet company objectives.

Experience using Google Analytics to track, measure, and optimize performance.

Process-focused with the ability to manage multiple projects at once.

Committed to putting the customer and customer experience first when accomplishing company goals

We all work remotely. You’ll be able to work in the comfort of your own home.

- Strong understanding of Salesforce platform capabilities, including Sales Cloud, Service Cloud, and Lightning Experience.

- Collaborate with stakeholders to understand business needs and translate them into clear and actionable Salesforce requirements.

- Create detailed documentation of business requirements, process flows, and solution designs.

- Proven experience as a Salesforce Business Analyst, preferably 5 years of hands-on experience.

- Salesforce certification(s), such as Salesforce Administrator or Salesforce Certified Business Analyst, is a plus.

- Proficiency in documenting business requirements, process flows, and solution designs using industry-standard tools.

Manage long and short-term customer success metrics and deliverables such as FCR, NPS, Customer Effort Scores, etc.

Influence decisions and effective changes that improve the customer experience.

Bachelor's degree from 4-year accredited university or equivalent experience

Minimum 10 years experience in a direct supervisory role and proven success in managing a cross functional team

Detail-oriented with strong process, organizational and oral/written communication skills.

Strong oral and written communication skills, including virtual and electronic communications

Comprehensive benefits package offered for eligible employees:

Manages all follow-up functions with the account, post set-up.

At least 2 years of related experience

Basic skills in Access, Excel, PowerPoint, MS Project, Visio, Word

We recognize our veterans by offering a company paid day off for Veterans Day

Acts as a single point of contact for a specific account or accounts.

Excellent Verbal and Written Communication Skills

Ability to multitask, prioritize and manage time effectively

Assist with planning company events

Ability to successfully plan and execute projects

Comprehensive benefits package offered for eligible employees:

Manages all follow-up functions with the account, post set-up.

At least 2 years of related experience

Basic skills in Access, Excel, PowerPoint, MS Project, Visio, Word

We recognize our veterans by offering a company paid day off for Veterans Day

Acts as a single point of contact for a specific account or accounts.

3 to 5 years of Customer Service or Account Management experience

Excellent stakeholder management skills at all levels of organization including executive management

Effective decision-making and change-management skills

Strong project management and organization skills

Lean/ Six Sigma (First Choice) experience and/or certification desired

Deploy account strategy and tactical plans for customer portfolio, aligning with the Regional Sales Manager (RSM).

Participate in the identification of change management requirements, assist in the development of training materials, end user communications, and marketing materials.

Preferred Knowledge, Skills & Abilities:

Proficient experience and hands-on knowledge working with emerging technologies and applications with the ability to quickly assimilate and adapt.

Knowledge and experience working with emerging technology and technology systems typically used in local government.

Proficient experience and knowledge working with Microsoft Office Suite, Teams, Zoom, and cloud-based communication and productivity applications.

Bachelor’s Degree in Business Administration or an equivalent combination of education and work experience required.

Supporting the ongoing global data management & reporting needs for internal stakeholders and our merchants (including hierarchy support)

Analyst - Global Client Management (Amazon & Dell), GMNS

Strong attention to detail and an ability to effectively prioritize and manage multiple priorities

Proven decision-making and problem-solving capabilities

Demonstrated collaboration skills, able to effectively work across multiple partners and drive results

Advanced PowerPoint & Excel skills

Proficiency in Smartsheet and/or project management software

Employee Benefits offered for full time employees and include: Medical/Dental/401K/etc.

Experience delivering/presenting client-focused solutions to customer needs

Proven ability to manage multiple complex activities at a time

Customer-focused and superior follow-up skills

Effective problem resolution (proactively) and decision-making abilities.

3 or more years of experience in MS Dynamics 365 CRM

Current Dynamics 365 implementation and support experience.

Dynamics 365 CRM Business Analyst Lead

Comprehensive benefits package offered for eligible employees:

Manages all follow-up functions with the account, post set-up.

At least 2 years of related experience

Basic skills in Access, Excel, PowerPoint, MS Project, Visio, Word

We recognize our veterans by offering a company paid day off for Veterans Day

Compensation is commensurate with experience

Efficiently manage customer requests and facilitate communication, both internally and externally, to ensure order throughput and customer satisfaction.

Ensure a high level of accountability and consistency in adhering to customer specific quality, processing, communication, and turnaround requirements.

Must be a detail-oriented, organized, self-starting, and hardworking individual with excellent communication and genuine interpersonal skills.

Must have critical thinking skills and the ability to develop solutions for complex situations.

Ability to learn processing turnaround requirements and be an advocate for order throughput.

Develop and maintain a comprehensive understanding of processing capabilities, as well as Quality System, general procedures, and applicable industry standard specifications.

Manage long and short-term customer success metrics and deliverables such as FCR, NPS, Customer Effort Scores, etc.

Influence decisions and effective changes that improve the customer experience.

Bachelor's degree from 4-year accredited university or equivalent experience

Minimum 10 years experience in a direct supervisory role and proven success in managing a cross functional team

Detail-oriented with strong process, organizational and oral/written communication skills.

Strong oral and written communication skills, including virtual and electronic communications

Bachelor's degree in Computer Science, Information Systems Management, or a related field.

Familiarity with DevOps/release management processes.

Collaborate with stakeholders to gather and analyze business requirements, translating them into practical process solutions within the CRM landscape.

Facilitate the business's understanding of system capabilities.

Offer guidance on test plans, test cases, and test scripts, ensuring comprehensive coverage of CRM functionality for required business processes.

Minimum of 2 years of experience in CRM system configuration, including validation rules, flow, and security controls.

Resolve client questions and disputes on product billing or invoicing and track product license management regarding compliance and usage

Bachelor's degree in business related field, or equivalent experience

2+ years of product, solutions, and/or technical customer support experience in a comparable environment

Work from Home, in-office, or hybrid

Under guidance from the sales team, may assist the contract process to include support for SOWs, ARs, POs, IVRs and OPNs

Help with global product issues, recovery, and client communication including after action summaries and organize and participate in product demonstrations

Knowledge of, with the ability to extract, agency administration data from all sources and systems

1-3 years of experience in a Customer Service role.

Insurance experience preferred, but not required

Manages own work and takes responsibility for actions and decisions

Strong verbal and written communication skills. Demonstrated ability to interact with a variety of customers

Full Suite of Medical Benefits