Relationship Manager (Us Remote)

Company Description

Experian Marketing Services mission is to accelerate client success through enabling ecosystems, partnerships, and marketing technology solutions. We help brands put people at the heart of their business and have meaningful interactions with their customers.

Experian Marketing Services is one of the top strategic players in the Data and Digital ecosystem. With the company’s recent acquisition of Tapad, Experian continues to drive growth and innovation in the identity and targeting space. Experian is the leading global information services company, providing data and analytical tools to top brands in more than 65 countries around the world. With Experian’s top data assets and identity solutions, the company is a one stop shop that helps advertisers define their audiences, activate audiences, and measure the results. Experian’s vision is for people, data, and technology to become a necessary part of every major consumer economy around the world.

We are currently looking for outstanding people to help us realize our vision. In the Relationship Manager (RM) role, you are the right-hand sales extension of the Account Executive. The position is responsible for proactively managing the day-to-day relationships within an assigned set of clients and prospects within the Financial Services vertical. The RM is responsible for engaging and supporting client contacts to ensure the seamless execution of services, expanding business relationships, and driving growth and upsell opportunities within the existing account base. This role is highly suited for individuals committed to progressing towards Account Executive or Business Development.

About Us, But We’ll Be Brief

Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine. Experian prioritizes our culture and look to bring people to the team who are passionate about their jobs, who are easy to work with, and who continue to value team over self.

As a leader in consumer data and identity-based marketing solutions, Experian Marketing Services is improving the business and consumer experience by offering a complete identity solution. We’re doing so through a clearer view across the digital customer buying journey and with strong acquisitions of leading AdTech and MarTech providers with the most recent being Tapad, a leading digital identity resolution provider.

What you’ll be doing

• Responsible for regular status calls with Sales Leadership with existing portfolio
• Execute basic contracts for standard products and services
• Work cohesively with operations, solution support, product management and marketing personnel to ensure product and service education is delivered to assigned portfolio
• Works with wide range of internal groups - Operations, Legal, Compliance and Finance
• Works with internal teams to develop solutions that helps solves clients’ advertising objectives. Advises client on data best practices and address gaps/opportunities
• Daily “quarterbacking” of client’s projects/campaigns to ensure flawless execution of projects and acting as the liaison between the client and internal departments. Coordinates resources to ensure client satisfaction and ROI
• Educate and inform clients/prospects on new and existing data assets and audience recommendations with ongoing consultation to clients to uncover business challenges and offer data recommendations. Utilize product experts as a resource.
• Gather industry information within assigned portfolio. Including subscribing to industry newsletters, trade magazines etc.
• Communication with clients is frequent and fast moving - includes weekly status calls with and occasional travel to client locations
• Management of existing customer relationships in order to drive execution of projects related to data services
• Personally responsible for achieving a sales revenue quota in conjunction with Account Executive.
• Collaborates on account planning with Account Executive to identify data sales opportunities
• Works with Service Delivery team to scope out projects and then work with Pricing to discuss project and obtain price quote.

Develop highly effective relationships across all client/prospect base and internal departments

Qualifications

What your background looks like

• Ability to travel – approx. 20% of time
• Financial Services industry experience is highly valued. Digital marketing experience is also helpful.
• BS/BA or equivalent experience is necessary
• 3 + years of sales/marketing experience
• Ability to manage multiple fast-moving projects essential
• Proficient in Microsoft Office Suite
• Highly organized to manage large project portfolio with varying levels of details.
• Ability to analyze data and present industry specific insights to clients
• Demonstrated ability to use customer service skills to grow and cultivating client relationships

Additional Information

Additional Information

All your information will be kept confidential according to EEO guidelines.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and and it reflects what we believe. See our DEI work in action!

Please contact us at [email protected] to request the salary range of this position (include the exact Job Title as it reads above in your email). In addition to a competitive base salary and variable pay opportunity, Experian offers a comprehensive benefits package including health, life and disability insurance, generous paid time off including 12 company-paid holidays and parental and family care leave, an employee stock purchase plan and a 401(k) plan with a company match.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience and education. This position is also eligible for a variable pay opportunity and a comprehensive benefits package which includes health, life and disability insurance, generous paid time off including paid parental and family care leave, an employee stock purchase plan and a 401(k) plan with a company match.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. We’re passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society. For more than 125 years, we’ve helped people and economies flourish – and we’re not done.

We take our people’s agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible working, development, collaboration, wellness, reward & recognition, volunteering, making an impact... the list goes on. See our DEI work in action!

The power of YOU. We are building a culture where everyone is comfortable bringing their whole self to work. A place where we not only respect our differences and values but celebrate them in a positive and supportive environment.

Find out what is like to work for Experian and discover the Unexpected!