Customer Relationship Specialist Jobs

Client Relationship Specialist - Remote

The Client Relationship Specialist is also known as a Battle Buddy and has several openings. The individual will provide excellent customer service to our Veterans throughout the claims process.This will entail making a high volume of outbound calls to our Veterans regarding their claim status.The Client Relationship Specialist works closely with other departments to ensure our Veterans are supported and can achieve the best outcomes. The Client Relationship Specialist will be the main point of contact for assigned Veterans.

Benefits & Pay:

• Competitive compensation: $16.00 - $17.00 per hour PLUS quarterly bonuses based on performance.
• Joining a rapidly growing organization
• Paid time off
• 7 federal holidays off PLUS Veterans Day
• Medical, dental, vision, 401k program, and MORE!

Essential Duties & Responsibilities:

• Serving as single point of contact for each assigned client, learning needs of client and building plans to meet or exceed client needs
• Responsible for both inbound and outbound communications to update on progress (6 to 7 hours per day)
• Coordinating and communicating the proposed strategy for the Veteran’s claim, including periodic follow-up to ensure client satisfaction and service delivery
• Use company policies to efficiently assist our Veterans
• Meet or exceed established productivity and quality targets for the position
• Recording Veterans' progress and communicating that progress with the client and the team. Continually update customer records to reflect communications and progress through the claims system
• Provide input on how to improve the quality of service to the veterans
• Organizing and analyzing client information, cross checking and validating client information, and checking forms and documents for completion
• Addressing all client concerns in a prompt manner and collaborating with key departments to resolve all issues
• Following up with assigned Veterans to ensure they are satisfied with services
• Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• Building, growing, and maintaining a trusting client relationship with each assigned Veteran; average number of assigned clients is 150 – 180 Veterans for each Client Relationship Specialist
• Participate in training sessions to keep up to date on all policies and company news

Required Skills and Competencies:

• Minimum internet speed of 25 Download/10 Upload
• Ability to remain calm while working under pressure in a busy environment
• Excellent written and verbal communication skills
• Ability to interpret an extensive variety of instructions
• Authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Knowledge of Microsoft suite
• Minimum of one year of experience in customer service and/or sales
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to work within timeframe of standard policies and procedures
• Ability to effectively deliver information on the phone six (6) to seven (7) hours per day; notate these customer interactions in our client portal
• Professional or personal experience supporting individuals with disabilities preferred
• Excellent interpersonal, analytical and critical thinking skills
• High School Diploma or equivalent
• Detail oriented, diligent, and flexible
• Ability to maintain confidentiality related to sensitive company and client information
• Ability to operate basic office equipment such as computers, printers, copiers, and scanners
• Excellent ability to multi-task and prioritize in a busy, fast-growth environment

Equal Opportunity Employer/Veterans/Disability