Quality Manager (Remote U.s.)

Description

Following a 2022 merger of CNSI and Kepro, Acentra Health combines clinical services, technology solutions, and data analytics to accelerate better health outcomes. This is a great time to join our team of passionate individuals working together to pursue the most effective solutions to today’s complex healthcare challenges. Our culture is fueled by passion and driven by purpose.

Quality Manager - RN (Remote U.S.)

• Are you an experienced Quality Manager looking for a new challenge?
• Are you looking to join a team that ensures a collaborative and inviting culture where everyone can thrive?

If so, you might be our next new team member!

Who we need:

• Under general supervision of the Program Director and in collaboration with the administrative team and Medical Director, the Quality Manager oversees the department responsible for internal and external Quality Review processes in accordance with the goals of the Colorado HCPF Utilization Management Contract.
• The Quality Manager also assists with the development of requirements for system configuration and reports.

Why us?

We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.

Singularly Focused. Mission Driven.

Accelerating Better Outcomes is our Mantra! We are mission-driven to innovate health solutions that deliver maximum value and impact.

We do this through our people.

You will have meaningful work that genuinely improves people's lives across the country. We are a company that cares about our employees, and we give you the tools and encouragement you need to achieve the finest work of your career.

Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.

What you’ll do:

• Oversee contract-specific Quality Program, providing guidance to the management team and client regarding quality-related issues.
• Consult with other program managers and supervisors regarding member and/or provider complaints and grievances as needed.
• Work collaboratively with clients and stakeholders to develop process improvements.
• Focus on risk management, operations and infrastructure, performance monitoring and improvement, and consumer protection and empowerment in the day-to-day management of quality assurance activities for the contract.
• Manage program staff IRR and clinical documentation audit processes.
• Ensure that the program meets or exceeds all contract Performance Standards.
• In collaboration with the Program Director, UM Manager, and clinical supervisors, responsible for the quality monitoring activities, including identifying areas of improvement and plan implementation of improvement areas.
• Verify adverse decision notifications were handled and documented per the policies of the state of Colorado.

This above list is not intended to be all-inclusive and may be expanded to include other duties that management may deem necessary from time to time.

What you’ll need:

Required Qualifications / Experience

• 3+ years of experience working with external clients and customers.
• 2+ years of experience in data collection, process improvement, ensuring quality measures/metrics, and template creation for public notices, training, and surveys.
• 3+ years of experience in Utilization Management (UM) / Utilization Review (UR).
• Bachelor’s degree in Nursing.
• 2+ years of experience recommending, developing, and reviewing quality assurance standards, policies, and procedures in accordance with company standards.
• 3+ years of experience in quality management and project management.
• An active, unrestricted Registered Nurse (RN) license in any U.S. state.
• Experience working in a Fee-for-Service (FFS) or Managed Care Medicaid quality role.

Preferred Qualifications / Experience

• Experience with State Medicaid programs.
• Master’s in Nursing or another health-related field.
• Experience in services such as DME, Medical/Surgical, Psych/BH, Pediatric Home Health/PDN, Physician Administered Drugs, and other outpatient services.
• Knowledge of Colorado Medicaid.
• 3+ years of experience working with a Medicaid population.
• 5+ years of experience in quality management and project management.
• Certified Professional in Healthcare Quality (CPHQ).

Required Knowledge, Skills, Abilities

• Ability to maintain a positive attitude and contribute both as an individual and a team member to achieve the goals of the department.
• Knowledge of National Committee for Quality Assurance (NCQA) / Utilization Review Accreditation Commission (URAC) standards.
• Highly organized.
• Excellent verbal and written communication skills.
• Sets high standards of performance for self and others and assumes responsibility and accountability for successfully completing assignments or tasks.
• Ability to professionally respond to change and handle multiple and changing priorities with sometimes conflicting deadlines.
• Knowledge and willingness to become a subject matter expert and thought leader for the designated program(s).
• Demonstrated proficiency in MS Office applications.
• Excellent customer service skills.

Thank You!

We know your time is valuable, and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may be of interest. Best of luck in your search!

~ The Acentra Health Talent Acquisition Team

EOE AA M/F/Vet/Disability

Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable Federal, State, or Local law.