Vp Of Customer Journey Jobs

A minimum of two years of experience in a managerial customer service support role is required.

Medical, Dental, Vision, and Life benefits

401k offering starting in 2024

Opportunity for Advancement and Long-term Career

A high school diploma or equivalent GED is required.

A Bachelor's degree in Business Administration or a related field is preferred.

Director-level Customer Success, Account Management or similar experience

Manage and grow C-suite client relationships

AI Marketing Automation & Analytics SaaS

$100m in funding from top investors

Circa 300 employees based in London, New York and multiple global offices

Partnered with the industry’s leading marketing automation/customer engagement platforms

Director-level Customer Success, Account Management or similar experience

Manage and grow C-suite client relationships

AI Marketing Automation & Analytics SaaS

$100m in funding from top investors

Circa 300 employees based in London, New York and multiple global offices

Partnered with the industry’s leading marketing automation/customer engagement platforms

A resume outlining your experience and education (if applicable) as it relates to the minimum qualifications of this position.

A healthy life/work balance by offering flexible schedules and telework options for most positions.

Possess strong technical knowledge and troubleshooting techniques to provided efficient support to customers.

Manage time and prioritize workloads effectively in order to resolve customer issues in a timely manner.

Continuously learn new skills and tools in order to stay current with the ever-changing technology landscape.

Experience using ticketing systems to track and document work.

Manage inventory of Information Technology (IT) resources

At least one year of experience providing system administration for Ocularis System

At least one year of experience providing Telephony Systems administration and support

Support network servers, business unit systems, and hardware infrastructure

Collaborate with stakeholders to identify and/or develop appropriate technology solutions

Train staff on IT processes and procedures and create documentation for the team

Strong leadership and people management skills, with the ability to inspire and motivate teams to achieve their full potential.

Vendor management: Collaborating with external vendors and partners to optimize support operations and ensure service level agreements are met.

Bachelor's degree in a relevant field (business, management, healthcare, etc.). MBA or other advanced degree is a plus.

Exceptional communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.

Analytical mindset and data-driven decision-making abilities, with proficiency in leveraging customer support data and insights to drive improvements.

Experience in scaling customer support operations to support business growth and changing needs.

Strong programming skills with proven experience in data analysis, statistical modeling, and predictive modeling techniques.

Utilize data analysis and predictive modeling techniques to optimize customer experiences, identify potential churn risks, and implement targeted retention strategies.

Experience with machine learning techniques and their application in driving sales growth and customer satisfaction is a plus.

Comprehensive Health & Wellness Benefits

Spear Education deeply values diversity and what it brings to our communities and our organization. 

Work closely with leadership teams to develop data-driven strategies that align with company objectives and drive organizational growth.

Engage with enablement partners on training & change management efforts when implementing new frameworks in the field to drive adoption

Experience mapping and managing customer journeys, incorporating data driven automation and digital 1:many approaches

Demonstrated experience in planning, implementing, and managing change initiatives in enterprise environments

Experience with Salesforce technologies and collaborating with Salesforce’s Customer Success Group

More details about our company benefits can be found at the following link:

Develop an innovation framework to support strategic experimentation

Director-level Customer Success, Account Management or similar experience

Manage and grow C-suite client relationships

$100m in funding from top investors

Circa 300 employees based in London, New York and multiple global offices

Partnered with the industry’s leading marketing automation/customer engagement platforms

Spearhead the US CSM practice

10+ years of experience in services in a Customer Success/Account Management capacity.

Experience building and scaling a customer success program from scratch.

2+ years of experience working with Salesforce.com ChurnZero (nice to have)

Excellent verbal and written communications skills with the ability to translate complex projects or datasets into meaningful analysis for all audiences

Strong analytical skills and exceptional attention to detail

Help define and evolve global processes, materials and tool experiences to maximize efficiency and reduce customer effort

Proven experience in customer facing sales, specifically within the higher education sector.

Exceptional leadership skills with the ability to manage and inspire a diverse team.

Manage and lead a high-performing customer success team, providing mentorship, guidance, and career development opportunities.

A minimum of 10 years of experience in leading customer facing organizations

Excellent communication and interpersonal skills, with the ability to establish strong relationships with key stakeholders.

Experience with data-driven decision making and quantitative analysis.

Proven experience in customer facing sales, specifically within the higher education sector.

Exceptional leadership skills with the ability to manage and inspire a diverse team.

Manage and lead a high-performing customer success team, providing mentorship, guidance, and career development opportunities.

A minimum of 10 years of experience in leading customer facing organizations

Excellent communication and interpersonal skills, with the ability to establish strong relationships with key stakeholders.

Experience with data-driven decision making and quantitative analysis.

Proven experience in customer facing sales, specifically within the higher education sector.

Exceptional leadership skills with the ability to manage and inspire a diverse team.

Manage and lead a high-performing customer success team, providing mentorship, guidance, and career development opportunities.

A minimum of 10 years of experience in leading customer facing organizations

Excellent communication and interpersonal skills, with the ability to establish strong relationships with key stakeholders.

Experience with data-driven decision making and quantitative analysis.

Proven experience in customer facing sales, specifically within the higher education sector.

Exceptional leadership skills with the ability to manage and inspire a diverse team.

Manage and lead a high-performing customer success team, providing mentorship, guidance, and career development opportunities.

A minimum of 10 years of experience in leading customer facing organizations

Excellent communication and interpersonal skills, with the ability to establish strong relationships with key stakeholders.

Experience with data-driven decision making and quantitative analysis.

Proven experience in customer facing sales, specifically within the higher education sector.

Exceptional leadership skills with the ability to manage and inspire a diverse team.

Manage and lead a high-performing customer success team, providing mentorship, guidance, and career development opportunities.

A minimum of 10 years of experience in leading customer facing organizations

Excellent communication and interpersonal skills, with the ability to establish strong relationships with key stakeholders.

Experience with data-driven decision making and quantitative analysis.

Proven experience in customer facing sales, specifically within the higher education sector.

Exceptional leadership skills with the ability to manage and inspire a diverse team.

Manage and lead a high-performing customer success team, providing mentorship, guidance, and career development opportunities.

A minimum of 10 years of experience in leading customer facing organizations

Excellent communication and interpersonal skills, with the ability to establish strong relationships with key stakeholders.

Experience with data-driven decision making and quantitative analysis.

Ensure every member of the Customer Success team is contributing to our knowledge and knows the product inside and out.

Recruit, train, and mentor a high-performing team of customer success managers.

Foster a collaborative and supportive team environment that encourages knowledge sharing and professional development.

Ensure the customer success team is offered proper training understanding the product inside and out.

Identify opportunities for process enhancements, automation, and self-service options to improve the customer support experience.

Autonomous decision making — ability to make confident decisions on your own that benefit customers and the team.

Strong analytical skills and business acumen, with demonstrated data-driven approach to business management

Will perform additional responsibilities when required

BA in applicable field and/or 10 years of experience

Demonstrated leadership in fast-paced and challenging environments where you’ve managed ambiguity and adapted yourself and the team as the business evolves

Experience providing support for technical consumer products

Results-oriented with experience setting and exceeding goals and scoring high on key customer experience metrics

Training skills and the willingness to learn about how a pharmacy workflow generally functions with their pharmacy management system.

Strong management skills to nurture a successful implementation and customer success team

Work with the HealNow Founder/CEO and Sales Team to prioritize top Pharmacy Management Systems with whom to build integration partnerships.

Become (or be) an expert and trusted advisor in the pharmacy space and with Pharmacy Management Systems executives

A conceptual and detailed understanding of account management and implementation

Have a network of strong executive relationships in pharmacy management systems and pharmacies across the country

Assign coaches to various experiences, journeys and capabilities that need to be defined and documented.

Work with a team of Enterprise Architects, Strategists and Business consultants to define Customer’s business and technical requirements.

Work closely with the Capability Office, Scrum Teams and Assembly teams to ensure requirements are understood and build can occur.

Continue to grow the abilities of our Adobe team by mentoring and coaching on the tools and processes.

Serve as the single point of contact for the customer to coordinate with around the Journey Office

Responsible for customer satisfaction and managing expectations.