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Head Of Customer Success Jobs

Head Of Customer Success (Usa)
By Blink - The Frontline Experts At United States
Strong organizational skills with keen attention to details and delivery
International experience would be advantageous
Act as the escalation point for customer queries or concerns.
Own customer playbooks, building and evolving as required to support our customers at each point in the customer journey
Function as the voice of the customer and provide internal feedback on how Blink can better serve our customers
Strong communicator in all mediums, with the ability to tailor communications to best suit the situation and achieve great outcomes.
Manager Of Customer Success
By LuxCreo At Chicago, IL, United States
In-depth knowledge of both hardware and software diagnostic techniques.
Excellent communication and leadership skills.
Experience with 3D printing preferred.
Excellent problem-solving and communication skills.
Competitive salary and benefits package.
Designing processes for customer feedback.
Head Of Customer Success
By Milagro Corporation At Dallas, TX, United States
- Proven experience in client services, support, or success management, preferably in the restaurant technology industry.
- Strong leadership and team management skills.
- Collaborate with cross-functional teams to deliver exceptional client experiences.
- Exceptional communication and interpersonal abilities.
Milagro is seeking a results-driven and customer-focused
- Build and nurture strong, long-lasting relationships with our restaurant clients.
Head Of Customer Success And Support
By TaxCloud At Connecticut, United States
Experience in the ecommerce space
Develop and execute customer success strategies that drive customer satisfaction and retention
Lead and mentor a small team of transactional customer support professionals
Collaborate with cross-functional teams to identify opportunities for growth and customer success
Establish and maintain relationships with key customers to ensure their success
Analyze customer feedback and data to identify areas for improvement and proactively address customer concerns
Head Of Customer Success
By Centage At San Antonio, TX, United States
Deliver best in class onboarding and implementation experience through proper project management and high touch implementation and training
Experience with implementation and onboarding project management
Build out an account management team responsible for all customers with high touch check-ins
Manage the technical support team
6-8 years of experience in Customer Success roles or similar
Strong understanding of the entire Customer Experience in a SaaS business
Manager Of Customer Success
By Omnitracs At Rhode Island, United States
Perform on-site and/or remote product consultation and training
Be a source of knowledge on product specific items for the company
Bachelor’s degree or equivalent work experience
3+ years of experience working directly with customer accounts
1+ years of experience with one or more SaaS product
Experience training and presenting both to groups and one-on-one
Head Of Customer Success
By The Greene Group At Jersey City, NJ, United States
5+ years of experience of account management in tech/startup/hyper-growth environment
Excellent time management and organization skills
Account Management - serve as subject matter expert for all inquiries and questions
Personnel Development - manage 2-3 direct reports
Preferred: Experience in tech related field required, SaaS background a plus
** FINTECH/BANKING/LEGAL EXPERIENCE = BIG PLUS **
Head Of Client Success
By KickUp At Philadelphia, PA, United States
Education DNA - prior experience in ed tech is a plus.
Maintain exceptional knowledge of our products and their value to ensure value realization & identify opportunities for upselling and cross-selling
Provide coaching and feedback to enhance team members’ skills and expertise
Proactively gather customer feedback and use insights to improve products, services, and customer experience in partnership with other leaders
Demonstrated experience in client retention, upselling, and driving client satisfaction
Exceptional communication, negotiation, and interpersonal skills to build strong relationships with clients and internal stakeholders
Head Of Customer Success | Saas
By Cybernetic Search At United States
Proven experience (8+ years) in customer success, account management, or related roles within the SaaS industry.
Familiarity with customer success management tools and CRM systems.
Lead, mentor, and guide a team of customer success managers, account managers, and support professionals.
Strong leadership skills with a track record of managing and developing high-performing teams.
Excellent interpersonal, communication, and negotiation skills.
Develop and execute a comprehensive customer success strategy that aligns with the company's overall goals and objectives.
Avp Of Customer Success
By Pentera At United States
Prior experience in people management and leadership, with the ability to lead, mentor, and develop a team
Lead and inspire a team of customer success managers, providing guidance, mentorship, and performance management.
Demonstrated experience in negotiating complex contracts and achieving sales renewals to meet revenue targets.
Exceptional communication, negotiation, and presentation skills.
Strong analytical and problem-solving abilities, with the capacity to effectively address customer challenges.
Cultivate and maintain strong relationships with key stakeholders at customer organizations, comprehending their unique challenges and business goals.
Head Of Product Management And Customer Success
By ServiceWhale At United States
- Break down complex problems and devise practical solutions to enhance our product offerings.
- Balance individual hands-on contribution (initial focus) with gradually increasing leadership responsibilities.
- A bachelor's or master's degree in technology.
- A genuine interest in creating web-based software products.
- A proven track record in delivering software solutions to enterprise customers.
- Ability to both contribute individually and lead cross-functional teams.
Manager Of Customer Success
By AutoLeap At Atlanta, GA, United States
Work closely with Account Management team to drive pipeline of expansion opportunities and achieve our company upsell goals
Identify and manage churn risk and coach the team closely as they navigate difficult situations
As a Manager, Customer Success you will:
Hire and develop talent while maintaining a collaborative, results-oriented culture
Build and implement scalable processes and systems
Advocate for customer needs to ensure our product adds the most value to our customers by working effectively across the organization
Head Of Customer Success (All Genders)
By Concord At Austin, TX, United States
Build, grow and manage a high-performing, effective and best in-class Customer Success Team
Manage and coach our Customer Success team to ensure successful roll-out of service to new markets.
Empathize with every aspect of the customer’s experience, always putting customer needs first
Create best practices, methodologies and metrics to ensure efficient operations while delivering amazing customer experience
Ensure effective on-boarding process with innate focus on scaling knowledge, operations and systems
Demonstrated experience with customer contact and engagement through multiple channels of communication
Manager Of Customer Success
By Tekmetric At Houston, TX, United States
2-4 Years experience managing a team (people management skills)
Directly mentor, support, and oversee a team of Customer Success Managers.
Help attract, recruit, and develop the best Customer Success Managers in the world.
3-5 Years of B2B Customer Success Experience
Experienced managing a team measured on a performance quota.
Experience developing customer health scorecards.
Head Of Customer Success
By Experience.com At Nashville, TN, United States
Deep understanding of SaaS business models, customer lifecycle management, and customer success best practices
Collaborate closely with cross-functional teams, including Sales, Product, and Support, to ensure a seamless customer experience throughout the customer journey.
5+ years proven experience in a customer success leadership role in the SaaS industry
Strong leadership skills with the ability to motivate and inspire a team towards shared goals
Exceptional communication, presentation, and relationship-building skills
Develop and implement a customer success strategy aligned with the company objectives and growth plans
Head Of Talent Success
By Amplitude At San Francisco Bay Area, United States
3+ years of direct people management experience
Lead with an inclusive, collaborative and growth mindset, combined with an organized and disciplined approach to project management
Lead people: lead, coach and develop a small team of program managers.
Employee experience: define the Amplitude employee experience journey and embed our values in all employee touchpoints
Minimum of 10+ years experience in learning and development and organizational effectiveness
Experience as an HR Business Partner preferred
Vp Of Customer Success (3290)
By NextPath Career Partners At California, United States
10+ years of experience in services in a Customer Success/Account Management capacity.
Experience building and scaling a customer success program from scratch.
2+ years of experience working with Salesforce.com ChurnZero (nice to have)
Excellent verbal and written communications skills with the ability to translate complex projects or datasets into meaningful analysis for all audiences
Strong analytical skills and exceptional attention to detail
Help define and evolve global processes, materials and tool experiences to maximize efficiency and reduce customer effort
Vp Of Customer Success
By Jobot At Jersey City, NJ, United States
Proven experience in customer facing sales, specifically within the higher education sector.
Exceptional leadership skills with the ability to manage and inspire a diverse team.
Manage and lead a high-performing customer success team, providing mentorship, guidance, and career development opportunities.
A minimum of 10 years of experience in leading customer facing organizations
Excellent communication and interpersonal skills, with the ability to establish strong relationships with key stakeholders.
Experience with data-driven decision making and quantitative analysis.
Vp Of Customer Success
By Jobot At Atlanta, GA, United States
Proven experience in customer facing sales, specifically within the higher education sector.
Exceptional leadership skills with the ability to manage and inspire a diverse team.
Manage and lead a high-performing customer success team, providing mentorship, guidance, and career development opportunities.
A minimum of 10 years of experience in leading customer facing organizations
Excellent communication and interpersonal skills, with the ability to establish strong relationships with key stakeholders.
Experience with data-driven decision making and quantitative analysis.
Vp Of Customer Success
By Jobot At Brooklyn, NY, United States
Proven experience in customer facing sales, specifically within the higher education sector.
Exceptional leadership skills with the ability to manage and inspire a diverse team.
Manage and lead a high-performing customer success team, providing mentorship, guidance, and career development opportunities.
A minimum of 10 years of experience in leading customer facing organizations
Excellent communication and interpersonal skills, with the ability to establish strong relationships with key stakeholders.
Experience with data-driven decision making and quantitative analysis.

Are you looking for an exciting opportunity to lead a team of customer success professionals? We are looking for a Head of Customer Success to join our team and help us deliver exceptional customer experiences. You will be responsible for developing and executing strategies to ensure customer success, driving customer satisfaction and loyalty, and leading a team of customer success professionals. If you have a passion for customer success and a track record of success, we want to hear from you!

Overview:

The Head of Customer Success is responsible for leading the customer success team and ensuring customer satisfaction and loyalty. This role is responsible for developing and executing strategies to increase customer retention, satisfaction, and loyalty. The Head of Customer Success will also be responsible for developing and managing customer success programs, creating customer success metrics, and managing customer success team members.

Detailed Job Description:

The Head of Customer Success is responsible for leading the customer success team and ensuring customer satisfaction and loyalty. This role will be responsible for developing and executing strategies to increase customer retention, satisfaction, and loyalty. The Head of Customer Success will also be responsible for developing and managing customer success programs, creating customer success metrics, and managing customer success team members. The Head of Customer Success will also be responsible for developing and managing customer success initiatives, such as customer onboarding, customer training, customer support, customer feedback, customer surveys, and customer retention.

What is Head Of Customer Success Job Skills Required?

• Excellent leadership and management skills
• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to develop and manage customer success programs
• Ability to create customer success metrics
• Ability to manage customer success team members
• Knowledge of customer service best practices
• Knowledge of customer success strategies

What is Head Of Customer Success Job Qualifications?

• Bachelor’s degree in business, marketing, or related field
• 5+ years of customer success experience
• Proven track record of developing and managing customer success programs
• Proven track record of creating customer success metrics
• Proven track record of managing customer success team members

What is Head Of Customer Success Job Knowledge?

• Knowledge of customer service best practices
• Knowledge of customer success strategies
• Knowledge of customer onboarding, customer training, customer support, customer feedback, customer surveys, and customer retention

What is Head Of Customer Success Job Experience?

• 5+ years of customer success experience
• Proven track record of developing and managing customer success programs
• Proven track record of creating customer success metrics
• Proven track record of managing customer success team members

What is Head Of Customer Success Job Responsibilities?

• Lead the customer success team and ensure customer satisfaction and loyalty
• Develop and execute strategies to increase customer retention, satisfaction, and loyalty
• Develop and manage customer success programs
• Create customer success metrics
• Manage customer success team members
• Develop and manage customer success initiatives, such as customer onboarding, customer training, customer support, customer feedback, customer