Vp, Client Success Jobs

GoodRx is America’s healthcare marketplace. Each month, millions of people visit goodrx.com to find reliable health information and discounts for their healthcare — and we’ve helped people save over $60 billion since 2011. We provide prescription discounts that are accepted at more than 70,000 pharmacies in the U.S., as well as telehealth services including doctor visits and lab tests. Our services have been positively reviewed by Good Morning America, The New York Times, NBC News, AARP, and many others.

Our goal is to help Americans find convenient and affordable healthcare. We offer solutions for consumers, employers, health plans, and anyone else who shares our desire to provide affordable prescriptions to all Americans.

About The Role

The VP, Client Success will have a passion for digital healthcare and thrive in a fast-paced team environment. They will be focused on hiring, mentoring and leading a team of Program Implementation and Account Managers whose focus is to deliver exceptional client service to pharmaceutical manufacturer partners, and their business constituents, via GoodRx.com . The ideal candidate will have a growth mindset and help move the business forward with their initiative and sharp attention to detail. Their effective leadership will foster an environment focused on excellence, client loyalty, and cross functional teamwork.

The role will support the Manufacturer Solutions commercial sales team, will successfully lead the team through a high-growth period, and focus on fostering a loyal fan base of clients as we work to better serve patients and healthcare providers. This position will require occasional travel.

Responsibilities

• Apply corporate mission and goals to team member specific tasks, KPIs and deliverables
• Enable and promote cross-functional teamwork focused on outcomes
• Bring voice of customer feedback to product strategy and roadmap
• Develop a thorough understanding of GoodRx products and service offerings for pharmaceutical manufacturers
• Lead the team in effective and timely implementation of all new customer engagements
• Collaborate with the sales team to identify performance trends, upsell, and generate growth opportunities within key accounts
• Extract insights and recommendations from analyses to drive awareness, access and adherence among target audiences
• Establish strategic plans for Client Success and align client/agency objectives with Goodrx corporate strategy.
• Lead the development and delivery of quarterly business reviews for clients
• Understand and develop ROI metrics to drive client satisfaction
• Establish and maintain processes for reporting on the health of the business to executive leadership

Skills & Qualifications

• 12+ years of professional experience as a leader within customer success
• Strong written/verbal communication, excellent relationship management skills, high emotional intelligence and sharp attention to detail
• The willingness and ability to learn new platforms quickly
• Proficient with CRM software, GSuite, and project management software
• 5+ years of professional leadership experience working with pharma manufacturers
• Proven team leader with a positive attitude who adapts easily to a fast-paced, high-growth and external-facing environment

Compensation decisions are determined using a variety of factors such as skill set, experience, and education or certifications. If we extend an offer for employment, we will consider all individual qualifications. Below are our salary ranges for this position based on office location:

New York City Office: $200,000 - $321,000

GoodRx also offers additional compensation programs such as annual cash bonuses, annual equity grants for most positions, and generous benefits. Our great benefits offerings include medical, dental, and vision insurance, 401(k) with a company match, an ESPP, unlimited vacation, 11 paid holidays, and 72 hours of sick leave. GoodRx also offers additional benefits like mental wellness and financial wellness programs, fertility benefits, supplemental life insurance for you and your dependents, company-paid short-term and long-term disability, and more!

At GoodRx, we deeply value in-person connection and collaboration, which is key to our company culture. GoodRx is a hybrid work environment: for any employees going to the office to be in the office a minimum of twice a week in our hub in New York City.

We’re committed to growing and empowering a more inclusive community within our company and industry. That’s why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has a seat at the table and the tools, resources, and opportunities to excel.

With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. GoodRx is committed to leveling the playing field, and we encourage women, people of color, those in the LGBTQ+ communities, and Veterans to apply for positions even if they don’t necessarily check every box outlined in the job description. Please still get in touch - we’d love to connect and see if you could be good for the role!

GoodRx is America's healthcare marketplace. The company offers the most comprehensive and accurate resource for affordable prescription medications in the U.S., gathering pricing information from thousands of pharmacies coast to coast, as well as a telehealth marketplace for online doctor visits and lab tests. Since 2011, Americans with and without health insurance have saved over $60 billion using GoodRx and millions of consumers visit goodrx.com each month to find discounts and information related to their healthcare. GoodRx is the #1 most downloaded medical app on the iOS and Android app stores. For more information, visit www.goodrx.com .