Client Engagement Manager Jobs

INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

JOB PURPOSE

The purpose of this role is to work alongside the Senior Manager of Client Engagement and the rest of the Client Engagement team to manage various projects and to support business development across the region. Additionally, the Manager will develop relationships with the regional CE team, store teams, UK corporate headquarters, training, retail operations, customer insights, marketing, merchandising and allocations to help the CE team achieve sales, KPIs and service targets. They will assist in developing, managing and executing all client related activities in the Americas, ranging from commercial animations to highly personalized, elevated top client experiences.

RESPONSIBILITIES

• Deliver daily support to Senior Manager and Director of Client Engagement
• Work alongside Senior Manager to create proposals and execute experiences that drive both acquisition and retention of top clients for the Americas (US, Canada, Brazil and Mexico)
• Proactively work with the regions to build a well thought out calendar of activations for the region, taking into consideration prior year’s calendar of activities and results
• Oversee all instore activations within region, including tracking of requests, coordination with Events team, confirmation of schedules, and post-event recaps
• Oversee relations with key procurement vendors, reviewing store caps and adjusting budget as needed
• Support Client Engagement Coordinator on event coordination, including but not limited to venue research and outreach, sales recapping and communication of deadline expectations and follow-up with regional markets
• Source and negotiate agreements with multitude of external vendors, partners and agencies
• Manage overall gifting program: ordering of client gifts through central, allocating quantities to regions alongside CRM Manager, and overseeing CE Assistant / Coordinator when packing and shipping to teams and logging in necessary systems
• Develop close relationship with global headquarters to advocate region’s needs, collaborate on event execution to adhere to brand guidelines and communicate regularly on regional plans and results
• Work closely with CRM team to understand stores’ performance in retention at various client tiers to devise strategies to reach customer targets
• Build relationships with cross-functional partners and external vendors to facilitate day-to-day tasks and ensure commercial success

PERSONAL PROFILE AND BEHAVIORS

• Experience at a luxury brand preferred
• Experience in a project/people managerial role preferred
• Ability to manage multiple tasks in a fast-paced environment
• Analytical, strategic and creative mind-set
• Excellent attention to detail
• Excellent verbal and written communication skills
• Strong organizational skills
• Commercial awareness, passion for the fashion industry and knowledge of the competitor/luxury market
• Strong relationship builder
• Strong work ethic, willingness to take on new projects
• Team player and works well with others
• Proactive, self-motivated & problem solving
• Flexibility to travel and work ad-hoc hours including evenings, weekends and holidays
• Give the highest standard of The Burberry Experience at all times

SKILLS

• Microsoft Excel Proficiency
• Microsoft PowerPoint Proficiency
• Experience with SAP and Ariba systems preferred

FOOTER
Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

• Expected base salary for the role will generally be between $100,000.00 and $110,000.00 per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs.
• This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.