Client Engagement Project Coordinator

NEIMAN MARCUS GROUP
Neiman Marcus Group (NMG) has been the premier destination for luxury fashion and goods, superior service, and an elevated retail experience for more than a century. Today, 9,000 associates contribute to the success of NMG’s brands: Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow. There are 38 full-line Neiman Marcus stores in cosmopolitan markets across the United States and a sophisticated digital platform that attracts shoppers worldwide. Bergdorf Goodman operates two stores in landmark locations on Fifth Avenue in New York City and BergdorfGoodman.com, catering to loyal luxury customers globally. NMG also owns five Last Call stores and Horchow.com, an e-commerce site that offers premium furniture and home decor.
As an organization, NMG is on a transformational journey to become the preeminent luxury customer platform. NMG continues to deliver the best integrated customer experience and has evolved the business to succeed in the ever-changing retail landscape. NMG is a relationship business. What differentiates the organization from other luxury retailers are its unique assets: a strong store footprint, the most knowledgeable associates, an engaging online experience, solid brand partnerships, innovative digital and in-store experiences, the most loyal luxury customer base, and a strong balance sheet.
Our customers will always be at the center of everything NMG does. The company continues to reinvest in new technologies that enhance the customer experience. NMG meets customers where they are. NMG’s goal is to offer customers a seamless experience across its stores, online, and remote digital selling.
NMG’s priority is to develop a highly engaged and high-performing team where everyone belongs. The business attracts and retains best-in-class talent through unique offerings provided to associates in addition to standard employer benefits. These include an innovative way of working, associate discounts on merchandise, tuition reimbursement, associate hardship fund, and paid time off to volunteer, to name a few.
As part of NMG’s Environmental, Social, Governance (ESG) work, the organization is focused on driving its core value of being “All Heart.” NMG is also assessing its current environmental and social impact while developing a three-year plan to lead the luxury industry in its commitment and transparency to environmental and social sustainability. NMG strives to become an employer of choice, driven by a culture of Belonging. A dedicated team focuses on this journey, directly impacting how NMG conducts business throughout the workforce, workplace, and marketplace dimensions.
NMG has incredibly passionate and committed corporate and store associates. NMG offers associates an environment where everyone feels welcomed, nurtured, and empowered. Our associates are the heart of NMG. As an organization, NMG leads with love – love for customers, love for associates, and love for brand partners.
General Description:
As the organization evolves it’s selling orientation to be more digital in nature, Client Engagement Coordinator will be a catalyst to support this initiative. They will manage strategies, create content, supply scripts, facilitate communication and outreach, and compile and analyze results.
Responsibilities:

• Additional duties as assigned.
• Manages Beauty Concierge Program
• Works with beauty vendors and managers to ensure all scheduled events are shared with clients via outreach and covered by social
• Manages beauty RSVPs and invites from creative.
• Manages all input requests and calendar of initiatives
• Works as part of a cross functional team contributing to the program structure, timelines, and productivity
• Liaison with CRM team in relation to targeted segments and analysis of results
• Supports the digital selling team managing client lists and outreach
• Facilitates assigned vendor outreach strategies utilizing all company vehicles for client engagement
• Communicates with managers and sellers on project objectives and calls to action
• Organizes all data for outreach, responses, and results, in order to recap activations
• Manages Beauty at BG Instagram

Requirements:

• Strategic thinker, who enjoys being a part of a collaborative and agile team
• Excellent organization and follow up skills
• Computer skills
• Ability to communicate effectively with peers, customers, and management
• Previous retail experience
• Excellent customer service skills
• Proficient in Excel
• Strong interpersonal skills
• Detail oriented with ability to handle multiple projects simultaneously

Qualifications

• Process Management
• Managing and Measuring Work
• Presentation Skills
• Written Communication
• Negotiating
• Functional/Technical Skills
• Bachelor's degree from a four-year college or university or equivalent experience, preferably in retail or service environment is required.
• Planning
• Customer Focus
• To perform this job successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed above are representative of the knowledge, skills and/or ability required.

Additional Information

• Workplace Type: On-Site
• Overtime Status: Non-exempt
• Minimum Pay Range: $ 20.00 / Hour
• Posting Date: Jun 19, 2023
• Maximum Pay Range: $ 24.00 / Hour