Team Lead, Client Success

About Us:

DailyPay is the leader in the on-demand pay industry with an unrivaled technology platform, an unmatched list of blue-chip clients and an extensive list of industry awards. We are rewriting the invisible rules of finance by creating a new financial system. A financial system that is more equitable and inclusive, and benefits everyone. A financial system that enables workers to access their earned pay when they need it. We believe that money should move faster and smoother between employer and employee, between merchant and shopper, between financial institution and customer.

We are a mission-driven company hyper-focused on designing technology that can build a better financial system and future. It’s no wonder that we are growing at an extraordinary pace. Now we are looking for people who are as passionate as we are about reimagining how money moves. If you’re willing to define new rules, change systems and lives, come join us at DailyPay.

The Role:

DailyPay is looking for a proven, results-driven Team Lead for our Small Medium Enterprise (SME) clients (with less than 3,000 employees). As a Team Lead, you will be responsible for leading, empowering and supporting a team of Client Success Managers, leading best practices initiatives focusing on client retention, growth, and overall client lifetime value. As Team Lead, you must have a mix of management and customer success acumen to achieve client satisfaction through helping your team partner with our clients to define and measure success. The ideal candidate has strong experience in account management, negotiations, upselling, people management, and developing / mentoring talent in a high-growth SaaS environment.

The SME Team Lead position reports directly to the Director of Customer Success for the SME Segment.

If this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications.

How You Will Make an Impact:

• Diligently focus on delivering quarterly and annual KPI goals related to retention, customer satisfaction, and revenue growth
• Work cross-functionally to leverage solutions and help optimize/streamline processes
• Maintain and expand strong customer relationships with key roles at our partner
• Deliver high levels of customer success and satisfaction for your book of accounts
• Drive additional revenue, creating cross-sell and up-sell opportunities with current customers
• Partner with the Director to build, manage, and motivate a high performing Customer Success team
• Identify and assess “churn risk” and develop plan to mitigate risk

What You Bring to The Team:

• Experience using a CRM or CS Platform is a plus
• Deep understanding of Customer Success and the Small Medium Enterprise Segment
• BA/BS degree in Business Administration or relevant field
• Effective communication and collaboration skills
• Ability to move fast, be bold, and thrive in a dynamic, quickly-changing environment
• Experience managing a team of CSMs preferred
• Minimum of 5+ years in Customer Success, management experience preferred

Nice to Haves:

• HR/Payroll experience

What We Offer:

• 401K with company match
• Unlimited PTO
• Exceptional health, vision, and dental care
• Life and AD&D, short- and long-term disability
• Employee Resource Groups
• Fun company outings and events
• Employee Assistance Program
• Opportunity for equity ownership

Compensation Range

$109,200—$161,700 USD

DailyPay is committed to fostering an inclusive, equitable culture of belonging, grounded in empathy and respect, which values openness to opinions, awareness of lived experiences, fair treatment and access for all. We strive to build and develop diverse teams to create an organization where innovation thrives, where the full potential of each person is engaged, and their views, beliefs and values are integrated into our ways of working.

We encourage people of all backgrounds to join us on our mission. If you require reasonable accommodation for any aspect of the recruitment process, please send a request to [email protected]. All requests for accommodation will be addressed as confidentially as practicable.

DailyPay is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion or creed, alienage or citizenship status, political affiliation, marital or partnership status, age, national origin, ancestry, physical or mental disability, medical condition, veteran status, gender, gender identity, pregnancy, childbirth (or related medical conditions), sex, sexual orientation, sexual and other reproductive health decisions, genetic disorder, genetic predisposition, carrier status, military status, familial status, or domestic violence victim status and any other basis protected under federal, state, or local laws.