Client Success Coordinator - Warner Bros. Discovery

Every great story has a new beginning, and yours starts here.

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Your New Role…

The Client Success Coordinator is responsible for supporting and coordinating sales efforts across the department. You will help with the development and execution of integrated cross-platform campaigns by working cross-functionally with diverse teams and business units in multiple locations and countries. We’re looking for a dynamic person who’s passionate about media, sales/business development, and marketing with strong execution skills to help support the growth of our global business.

Your Role Accountabilities…

Provide general Sales Support to the CNN Worldwide sales team.

• Attend internal creative brainstorm sessions to support the creation of global media campaigns
• Foster relationships with internal, external, and advertising agency contacts and serve as a liaison in monitoring accounts
• Help with the development of PowerPoint presentations for internal and external purposes.
• Monitor TV pre-emptions, makegoods, and overall delivery
• Manage client outreach for special events
• Work cross-functionally with different internal business units to help develop successful marketing and media partnerships
• Maintain the central filing system / shared drive, including all correspondence, contracts and revisions associated with the orders
• Assist in all aspects of the order process (account setup and new orders, revisions, billing)
• Develop a working relationship with Sales Operations team on the Digital and TV side of the business to ensure timely, precise order process and campaign success.
• Responsible for booking all new and revised Television orders through our TV operations systems (Admiral system)
• Resolve problems with copy, billing/invoices, order discrepancies and inventory issues and help oversee billing records on each account

Provide junior sales planning and account managing support to the Client Success Manager.

• Support Client Success Manager with Media Plan creation and collaborate with Digital and TV Ad Ops teams
• Assist Client Success Manager with the RFP process to pitch cross-platform solutions based on client goals and objectives
• Support I/O processing, campaign setup, creative submission and billing

Qualifications & Experience…

• Proficient in working with Microsoft Office (Excel, PowerPoint, and Word).
• Strong analytical skills & entrepreneurial attitude
• Bachelor's Degree Required
• Detail oriented and responsive, deadline-driven with strong quantitative reasoning skills.
• Enjoy working in a group and independently to complete daily and weekly tasks.
• Desire to learn, work in a fast-paced environment and be proactive
• Possess a passion for media & advertising, intellectually curious, and interested in a media sales career
• Excellent organizational, multi-tasking, time and people management skills
• 1-2 years Post-graduate work experience or related internship required, preferably in a corporate or start-up company environment
• Client Service and/or Account Management experience a plus
• Able to multi-task in a fast-paced environment
• Excellent written, verbal, and interpersonal communication skills

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

The Legal Bits…

In compliance with local law, we are disclosing the compensation, or a range thereof, for roles in locations where legally required. $35,360.00 - $65,004.00 salary per year. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, Warner Bros. Discovery provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and paid time off (PTO).

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.

If you’re a qualified candidate with a disability and you need a reasonable accommodation in order to apply for this position, please contact us at [email protected].